13
NPS
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Morrison Hershfield
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About Morrison Hershfield's Brand
Morrison Hershfield is an engineering and management firm that offers engineering and design build services. Among its major competitors, Morrison Hershfield is ranked in 4th place for NPS while Stantec is 1st, and WSP is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.8/5
Customer Service
Morrison Hershfield Ranking
- #3 / 4 of its competitors
Morrison Hershfield NPS
Morrison Hershfield's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Morrison Hershfield's customers would recommend using the product based on a scale of -100 to 100.
Morrison Hershfield Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Morrison Hershfield NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Oct 2023 -20 | Oct 2023 | -20 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 13 | Mar 2024 | 13 |
How Other Brands Compare
Morrison Hershfield is ranked third for NPS among its competitors. Stantec and WSP come in first and second, with AECOM coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Morrison Hershfield NPS vs. Competitors
Compared to its competitors, Morrison Hershfield's NPS is rated right above AECOM, and is preceded by GHD.
| COMPANY | NPS Score | |
|---|---|---|
 | Stantec | 24 |
 | WSP | 17 |
 | GHD | 15 |
| Morrison Hershfield | 13 |
 | AECOM | 12 |
Morrison Hershfield Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Morrison Hershfield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Morrison Hershfield Customer Loyalty vs. Competitors
Compared to its competitors, Morrison Hershfield's Customer Loyalty score is rated right above WSP, and is preceded by Stantec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Stantec | 79% |
| Morrison Hershfield | 76% |
| WSP | 72% |
| AECOM | 68% |
| GHD | 55% |
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Morrison Hershfield Product Quality
3.6/5
Morrison Hershfield has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Morrison Hershfield Product Information
Morrison Hershfield’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.morrisonhershfield.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Morrison Hershfield Product Quality vs. Competitors
Compared to its competitors, Morrison Hershfield's Product Quality score is rated right above GHD, and is preceded by WSP.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Stantec | 3.7/5 |
| WSP | 3.7/5 |
| Morrison Hershfield | 3.6/5 |
| GHD | 3.5/5 |
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Morrison Hershfield Pricing
Morrison Hershfield ROI & Value For Money
3/5
Morrison Hershfield has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Morrison Hershfield Pricing vs. Competitors
Compared to its competitors, Morrison Hershfield's ROI score is rated right below WSP.
| COMPANY | Pricing Score | |
|---|---|---|
| Stantec | 3.8/5 |
| AECOM | 3.7/5 |
| GHD | 3.7/5 |
| WSP | 3.6/5 |
| Morrison Hershfield | 3/5 |
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Morrison Hershfield Customer Satisfaction (CSAT)
Morrison Hershfield Customer Satisfaction (CSAT) Score
66 / 100
Morrison Hershfield has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Morrison Hershfield Customer Satisfaction vs. Competitors
Compared to its competitors, Morrison Hershfield's Customer Satisfaction score is rated right above AECOM, and is preceded by GHD.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WSP | 75% |
| Stantec | 74% |
| GHD | 71% |
| Morrison Hershfield | 66% |
| AECOM | 65% |
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Morrison Hershfield Customer Service
3.8/5
Morrison Hershfield has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Morrison Hershfield's Customer Service
Address
Burlington, WA
Website
www.morrisonhershfield.com
Morrison Hershfield Customer Service vs. Competitors
Compared to its competitors, Morrison Hershfield's Customer Service score is rated right above WSP, and is preceded by GHD.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stantec | 4/5 |
| AECOM | 3.8/5 |
| GHD | 3.8/5 |
| Morrison Hershfield | 3.8/5 |
| WSP | 3.6/5 |
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Morrison Hershfield as an Employer
2.8/5
Morrison Hershfield has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Morrison Hershfield
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Morrison Hershfield scored a 13 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Morrison Hershfield would recommend the brand to a friend. ENPS measures how likely Morrison Hershfield employees would recommend working at Morrison Hershfield to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
