-84
NPS
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Motel 6
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About Motel 6 Brand
The first Motel 6 opened in Santa Barbara, CA, in June 1962 and has been in continuous operation ever since. Among its major competitors, Motel 6 is ranked in 5th place for NPS while American Airlines is 1st, and Super8 is 2nd. Overall, Motel 6 has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $3.23B
Brand at a Glance
60%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Motel 6 Ranking
- #3 / 4 of its competitors
Motel 6 NPS
Motel 6's Net Promoter Score (NPS) is a -84 with 6% Promoters, 4% Passives, and 90% Detractors. Net Promoter Score tracks whether Motel 6's customers would recommend using the product based on a scale of -100 to 100.
Motel 6 Overall NPS
| 6% | Promoters |
|---|---|
| 4% | Passives |
| 90% | Detractors |
Motel 6 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -84 | Jan 2025 | -84 |
Feb 2025 -84 | Feb 2025 | -84 |
Mar 2025 -84 | Mar 2025 | -84 |
Apr 2025 -84 | Apr 2025 | -84 |
May 2025 -84 | May 2025 | -84 |
Jun 2025 -84 | Jun 2025 | -84 |
Jul 2025 -84 | Jul 2025 | -84 |
Aug 2025 -84 | Aug 2025 | -84 |
Sep 2025 -83 | Sep 2025 | -83 |
Oct 2025 -84 | Oct 2025 | -84 |
Nov 2025 -84 | Nov 2025 | -84 |
Dec 2025 -84 | Dec 2025 | -84 |
How Other Brands Compare
Motel 6 is ranked third for NPS among its competitors. American Airlines and Choice Hotels come in first and second, with Days Inn coming in at #4. Among those competitors, it is the lowest valued company behind American Airlines.
Motel 6 |  American Airlines |  Choice Hotels |  Days Inn | |
| Global Ranking | #- | #138 | #461 | #- |
| NPS | -84 | 14 | -29 | -93 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.23B | $11.95B | $6.16B | $6.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motel 6 NPS by Gender
Male customers rated Motel 6's NPS 12 points higher than Female customers.
Male
-81
Motel 6's NPS was rated -81 by Male customers on Comparably.
8%
Promoters
3%
Passives
89%
Detractors
Female
-93
Motel 6's NPS was rated -93 by Female customers on Comparably.
3%
Promoters
1%
Passives
96%
Detractors
Motel 6 NPS by Ethnicity
Motel 6's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
Hispanic or Latino -85 | Hispanic or Latino | -85 |
African American/Black -82 | African American/Black | -82 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -100 | Native American | -100 |
Other -94 | Other | -94 |
Motel 6 NPS by Age
Motel 6's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Motel 6 NPS by Usage
Motel 6's NPS was rated the highest by customers who have used Motel 6's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -79 | 2 to 5 Years | -79 |
5 to 10 Years -84 | 5 to 10 Years | -84 |
Over 10 Years -89 | Over 10 Years | -89 |
Motel 6 NPS vs. Competitors
Compared to its competitors, Motel 6's NPS is rated right above Days Inn, and is preceded by Extended Stay America.
| COMPANY | NPS Score | |
|---|---|---|
| American Airlines | 14 |
 | Nor1 | N/A |
 | Super8 | -28 |
| Choice Hotels | -29 |
 | Extended Stay America | -74 |
| Motel 6 | -84 |
| Days Inn | -93 |
 | misterb&b | -100 |
Motel 6 Customer Reviews
Out of the 16 Motel 6 customer reviews 1 was positive and 15 were constructive. Motel 6 customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Motel 6 Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Motel 6 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motel 6 Customer Loyalty Score by Gender
Female customers rated Motel 6's Customer Loyalty score 10% higher than Male customers.
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Male
53%
Yes
Female
63%
Yes
Motel 6 Customer Loyalty Score by Ethnicity
Motel 6's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Motel 6.
58
out of 100
Caucasian
58
out of 100
Hispanic or Latino
53
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
66
out of 100
Native American
61
out of 100
Other
Motel 6 Customer Loyalty Score by Age
Motel 6's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Motel 6.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 40% | 26-30 | 40% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
41-45 53% | 41-45 | 53% |
46-50 66% | 46-50 | 66% |
51-55 50% | 51-55 | 50% |
56-60 55% | 56-60 | 55% |
61-65 72% | 61-65 | 72% |
66+ 58% | 66+ | 58% |
Motel 6 Customer Loyalty Score by Usage
Motel 6's Customer Loyalty score was rated the highest by customers who have used Motel 6's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Motel 6 Customer Loyalty Score by Industry
Motel 6's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Retail industry customers.
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Motel 6 Customer Loyalty vs. Competitors
Compared to its competitors, Motel 6's Customer Loyalty score is rated right above Days Inn, and is preceded by Extended Stay America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Choice Hotels | 83% |
| Super8 | 71% |
| American Airlines | 70% |
| Extended Stay America | 64% |
| Motel 6 | 60% |
| Days Inn | 57% |
| misterb&b | 10% |
| Nor1 | N/A |
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Motel 6 Product Quality
1.5/5
Motel 6 has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Motel 6 Product Information
Motel 6’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Motel 6's product the highest. Reviewers from the Tech industry rated Motel 6 the lowest at 1.5.
- Website
- https://www.motel6.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Motel 6 Product Quality
Motel 6's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Warehousing industry.
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Ranked Motel 6 Product Quality the Highest
Ranked Motel 6 Product Quality the Lowest
Motel 6 Product Quality Score by Gender
Motel 6's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Motel 6 Product Quality Score by Ethnicity
Motel 6's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Motel 6.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Motel 6 Product Quality Score by Age
Motel 6's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Motel 6.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Motel 6 Product Quality Score by Usage
Motel 6's Product Quality score was rated 1.5 stars by customers who have used Motel 6's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Motel 6 Product Quality Score by Industry
Motel 6's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Warehousing industry customers.
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Motel 6 Product Quality vs. Competitors
Compared to its competitors, Motel 6's Product Quality score is rated right above Days Inn, and is preceded by Extended Stay America.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| Super8 | 2.8/5 |
| Choice Hotels | 2.5/5 |
| Extended Stay America | 1.5/5 |
| Motel 6 | 1.5/5 |
| Days Inn | 1.5/5 |
| misterb&b | 1.5/5 |
| Nor1 | N/A |
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Motel 6 Pricing
Motel 6 ROI & Value For Money
1.5/5
Motel 6 has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Motel 6 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Motel 6.
Quick Insights into Motel 6 ROI
Motel 6's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Warehousing industry.
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Ranked Motel 6 ROI the Highest
Ranked Motel 6 ROI the Lowest
Motel 6 ROI Score by Gender
Motel 6's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Motel 6 ROI Score by Ethnicity
Motel 6's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Motel 6.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Motel 6 ROI Score by Age
Motel 6's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Motel 6.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Motel 6 ROI Score by Usage
Motel 6's ROI score was rated 1.5 stars by customers who have used Motel 6's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Motel 6 ROI Score by Industry
Motel 6's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Warehousing industry customers.
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Motel 6 Pricing vs. Competitors
Compared to its competitors, Motel 6's ROI score is rated right above Days Inn, and is preceded by Extended Stay America.
| COMPANY | Pricing Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| Choice Hotels | 2.7/5 |
| Super8 | 2.6/5 |
| Extended Stay America | 1.5/5 |
| Motel 6 | 1.5/5 |
| Days Inn | 1.5/5 |
| misterb&b | 1.5/5 |
| Nor1 | N/A |
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Motel 6 Customer Satisfaction (CSAT)
Motel 6 Customer Satisfaction (CSAT) Score
12 / 100
Motel 6 has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Motel 6 Customer Satisfaction
Motel 6's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers from the Warehousing industry.
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Ranked Motel 6 Customer Satisfaction the Highest
Ranked Motel 6 Customer Satisfaction the Lowest
Motel 6 Customer Satisfaction Score by Gender
Male customers rated Motel 6's Customer Satisfaction score 15 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 64% |
5 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
Motel 6 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Motel 6 Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
5%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
74%
CSAT according to Hispanic or Latino
Motel 6 Customer Satisfaction (CSAT) score was rated 15% according to Hispanic or Latino users and customers.
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15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
69%
CSAT according to African American/Black
Motel 6 Customer Satisfaction (CSAT) score was rated 8% according to African American/Black users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
73%
CSAT according to Asian or Pacific Islander
Motel 6 Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Native American
Motel 6 Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
38%
Very Dissatisfied
50%
CSAT according to Other
Motel 6 Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
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6 / 100
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
90%
Motel 6 Customer Satisfaction Score by Age
Motel 6's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Motel 6.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 18% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 4% | |||||||||||||||
| 46-50 | 7% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 0% |
Motel 6 Customer Satisfaction Score by Usage
Motel 6's Customer Satisfaction score was rated the highest by customers who have used Motel 6's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Motel 6 Customer Satisfaction Score by Industry
Motel 6's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Warehousing industry customers.
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{
"title": "Motel 6 Customer Satisfaction Score by Industry",
"text": "Motel 6's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Warehousing industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Motel 6's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Motel 6's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Motel 6's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 27,
"stars": 0,
"csatScore": 27,
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"scoreClassName": "max",
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},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Motel 6's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Motel 6's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Motel 6's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Motel 6's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Motel 6's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Legal",
"groupId": 529,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Motel 6's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Motel 6's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Motel 6's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Warehousing",
"groupId": 570,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Motel 6's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Motel 6 Customer Satisfaction vs. Competitors
Compared to its competitors, Motel 6's Customer Satisfaction score is rated right above Days Inn, and is preceded by Extended Stay America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Airlines | 65% |
| Super8 | 50% |
| Choice Hotels | 38% |
| Extended Stay America | 16% |
| Motel 6 | 12% |
| Days Inn | 7% |
| misterb&b | 0% |
| Nor1 | 0% |
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Motel 6 Customer Service
1.5/5
Motel 6 has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Motel 6's Customer Service
Address
Carrollton, TX
Website
https://www.motel6.com/
Phone Number
1(800)899-9841
Quick Insights into Motel 6 Customer Service
Motel 6's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Warehousing industry.
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Ranked Motel 6 Customer Service the Highest
Ranked Motel 6 Customer Service the Lowest
Motel 6 Customer Service Score by Gender
Motel 6's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Motel 6 Customer Service Score by Ethnicity
Motel 6's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Motel 6 Customer Service Score by Age
Motel 6's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Motel 6 Customer Service Score by Usage
Motel 6's Customer Service score was rated 1.5 stars by customers who have used Motel 6's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Motel 6 Customer Service Score by Industry
Motel 6's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Warehousing industry customers.
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Motel 6 Customer Service vs. Competitors
Compared to its competitors, Motel 6's Customer Service score is rated right above Days Inn, and is preceded by Extended Stay America.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| Super8 | 2.6/5 |
| Choice Hotels | 2.6/5 |
| Extended Stay America | 1.6/5 |
| Motel 6 | 1.5/5 |
| Days Inn | 1.5/5 |
| misterb&b | 1.5/5 |
| Nor1 | N/A |
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Motel 6 as an Employer
2.5/5
Motel 6 has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Motel 6 scored a -84 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Motel 6 would recommend the brand to a friend. ENPS measures how likely Motel 6 employees would recommend working at Motel 6 to a friend.
Net Promoter Score
-84
NPS Score
| 6% | Promoters |
|---|---|
| 4% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 32% | Promoters |
|---|---|
| 15% | Passive |
| 53% | Detractors |
