50
NPS
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MURAL
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About MURAL's Brand
Mural is the leading visual work platform designed to help teams creatively and innovatively work better together. Combining its visual collaboration platform with industry-leading research and methodologies on teamwork, Mural helps teams get work done better, faster. Mural’s user-friendly workspace empowers teams to collaborate seamlessly using established design-thinking methods while complying with the highest IT and regulatory standards. Trusted by 95% of Fortune 100 companies, Mural unites teams to do the work that matters most, no matter where they are. Learn more and try it for free at mural.co. Among its major competitors, MURAL is ranked in 2nd place for NPS while Slack is 1st, and Taboola is 3rd.Their current valuation is $75.00M
Brand at a Glance
89%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
MURAL Ranking
- #2 / 4 of its competitors
MURAL NPS
MURAL's Net Promoter Score (NPS) is a 50 with 60% Promoters, 30% Passives, and 10% Detractors. Net Promoter Score tracks whether MURAL's customers would recommend using the product based on a scale of -100 to 100.
MURAL Overall NPS
| 60% | Promoters |
|---|---|
| 30% | Passives |
| 10% | Detractors |
MURAL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Sep 2020 50 | Sep 2020 | 50 |
Oct 2021 66 | Oct 2021 | 66 |
Jan 2022 80 | Jan 2022 | 80 |
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 71 | Sep 2022 | 71 |
Jan 2023 75 | Jan 2023 | 75 |
Mar 2024 55 | Mar 2024 | 55 |
Sep 2025 50 | Sep 2025 | 50 |
How Other Brands Compare
MURAL is ranked second for NPS among its competitors. Slack and Taboola come in first and third, with eZ Systems coming in at #4. Among those competitors, it is the third most valued company behind Slack.
MURAL |  Slack |  Taboola |  eZ Systems | |
| Global Ranking | #- | #35 | #- | #- |
| NPS | 50 | 50 | -40 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $75.00M | $20.69B | $1.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MURAL NPS vs. Competitors
Compared to its competitors, MURAL's NPS is rated right above eZ Systems, and is preceded by Slack.
| COMPANY | NPS Score | |
|---|---|---|
| Slack | 50 |
| MURAL | 50 |
| eZ Systems | N/A |
 | Fresco | N/A |
| Taboola | -40 |
MURAL Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of MURAL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MURAL Customer Loyalty Score by Industry
MURAL's Customer Loyalty score was rated 100% by Tech industry customers.
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MURAL Customer Loyalty vs. Competitors
Compared to its competitors, MURAL's Customer Loyalty score is rated right above Slack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MURAL | 89% |
| Slack | 86% |
| Taboola | 71% |
| eZ Systems | N/A |
| Fresco | N/A |
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MURAL Product Quality
4.4/5
MURAL has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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MURAL Product Information
MURAL’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MURAL's product the highest.
- Website
- https://mural.co/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Quick Insights into MURAL Product Quality
MURAL's Product Quality score was rated highest by customers from the Tech industry.
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Ranked MURAL Product Quality the Highest
MURAL Product Quality Score by Industry
MURAL's Product Quality score was rated 5 stars by Tech industry customers.
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MURAL Product Quality vs. Competitors
Compared to its competitors, MURAL's Product Quality score is rated right above Slack.
| COMPANY | Product Quality Score | |
|---|---|---|
| MURAL | 4.4/5 |
| Slack | 4.3/5 |
| Taboola | 3.2/5 |
| eZ Systems | N/A |
| Fresco | N/A |
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MURAL Pricing
MURAL ROI & Value For Money
4.2/5
MURAL has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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MURAL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MURAL ROI
MURAL's ROI score was rated highest by customers from the Tech industry.
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Ranked MURAL ROI the Highest
MURAL ROI Score by Industry
MURAL's ROI score was rated 4.6 stars by Tech industry customers.
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MURAL Pricing vs. Competitors
Compared to its competitors, MURAL's ROI score is rated right above Slack.
| COMPANY | Pricing Score | |
|---|---|---|
| MURAL | 4.2/5 |
| Slack | 4.1/5 |
| Taboola | 3.3/5 |
| eZ Systems | N/A |
| Fresco | N/A |
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MURAL Customer Satisfaction (CSAT)
MURAL Customer Satisfaction (CSAT) Score
100 / 100
MURAL has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MURAL Customer Satisfaction vs. Competitors
Compared to its competitors, MURAL's Customer Satisfaction score is rated right above Slack.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MURAL | 100% |
| Slack | 90% |
| Taboola | 54% |
| eZ Systems | 0% |
| Fresco | 0% |
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MURAL Customer Service
4.2/5
MURAL has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About MURAL's Customer Service
Address
611 Gateway Blvd, South San Francisco, CA 94080
Website
https://mural.co/
MURAL's Social Links
Quick Insights into MURAL Customer Service
MURAL's Customer Service score was rated highest by customers from the Tech industry.
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Ranked MURAL Customer Service the Highest
MURAL Customer Service Score by Industry
MURAL's Customer Service score was rated 4.6 stars by Tech industry customers.
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MURAL Customer Service vs. Competitors
Compared to its competitors, MURAL's Customer Service score is rated right above Slack.
| COMPANY | Customer Service Score | |
|---|---|---|
| MURAL | 4.2/5 |
| Slack | 4.1/5 |
| Taboola | 3.4/5 |
| eZ Systems | N/A |
| Fresco | N/A |
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MURAL as an Employer
3.7/5
MURAL has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
MURAL scored a 50 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of MURAL would recommend the brand to a friend. ENPS measures how likely MURAL employees would recommend working at MURAL to a friend.
Net Promoter Score
50
NPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
