MyFitnessPal NPS & Customer Reviews

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MyFitnessPal

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MyFitnessPal

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About MyFitnessPal's Brand

MyFitnessPal offers a mobile app and website for people to track, learn, communicate and improve their health and wellness. Among its major competitors, MyFitnessPal is ranked in 1st place for NPS while RunKeeper is 2nd, and CureFit is 3rd.

Brand at a Glance

100%

Customer Loyalty

4.5/5

Product Quality

5/5

Pricing

5/5

Customer Service

MyFitnessPal Ranking

^#1 / 4 of its competitors

MyFitnessPal NPS

MyFitnessPal's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MyFitnessPal's customers would recommend using the product based on a scale of -100 to 100.

MyFitnessPal Overall NPS

100

NPS

100%	Promoters
0%	Passives
0%	Detractors

MyFitnessPal NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2020 100	Oct 2020	100
Sep 2023 100	Sep 2023	100

How Other Brands Compare

MyFitnessPal is ranked first for NPS among its competitors. RunKeeper and CureFit come in second and third, with Fitbit coming in at #4.

	MyFitnessPal	Fitbit	RunKeeper	CureFit
Global Ranking	#-	#375	#-	#-
NPS	100	-35	0	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$1.72B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MyFitnessPal NPS vs. Competitors

Compared to its competitors, MyFitnessPal's NPS is rated right above RunKeeper.

COMPANY		NPS Score
	MyFitnessPal	100
	RunKeeper	0
	CureFit	0
	Misfit	N/A
	Retrofit	N/A
	Fitbit	-35
	lark	-50
	H2 Wellness	-100
	Epicurious	-100

MyFitnessPal Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of MyFitnessPal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

MyFitnessPal Customer Loyalty vs. Competitors

Compared to its competitors, MyFitnessPal's Customer Loyalty score is rated right above Fitbit.

COMPANY		Customer Loyalty Score
	MyFitnessPal	100%
	Fitbit	74%
	RunKeeper	55%
	CureFit	55%
	lark	55%
	Epicurious	10%
	H2 Wellness	N/A
	Misfit	N/A
	Retrofit	N/A

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MyFitnessPal Product Quality

4.5/5

MyFitnessPal has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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MyFitnessPal Product Information

MyFitnessPal’s product quality score is a 4.5 out of 5 as rated by its users and customers.

Website: http://myfitnesspal.com

Company Size: 51-200 Employees

Industry

Tech

Healthcare

Mobile App

SaaS

Sports & Entertainment

MyFitnessPal Product Quality vs. Competitors

Compared to its competitors, MyFitnessPal's Product Quality score is rated right above CureFit, and is preceded by H2 Wellness.

COMPANY		Product Quality Score
	H2 Wellness	5/5
	MyFitnessPal	4.5/5
	CureFit	3.7/5
	RunKeeper	3.2/5
	lark	2.7/5
	Fitbit	2.6/5
	Epicurious	2.5/5
	Misfit	N/A
	Retrofit	N/A

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MyFitnessPal Pricing

MyFitnessPal ROI & Value For Money

5/5

MyFitnessPal has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

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MyFitnessPal Pricing vs. Competitors

Compared to its competitors, MyFitnessPal's ROI score is rated right above Epicurious.

COMPANY		Pricing Score
	MyFitnessPal	5/5
	Epicurious	4/5
	CureFit	3.7/5
	lark	3.7/5
	RunKeeper	3.5/5
	Fitbit	2.4/5
	H2 Wellness	N/A
	Misfit	N/A
	Retrofit	N/A

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MyFitnessPal Customer Satisfaction (CSAT)

MyFitnessPal Customer Satisfaction (CSAT) Score

100 / 100

MyFitnessPal has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

MyFitnessPal Customer Satisfaction vs. Competitors

Compared to its competitors, MyFitnessPal's Customer Satisfaction score is rated right above H2 Wellness.

COMPANY		Customer Satisfaction (CSAT) Score
	MyFitnessPal	100%
	H2 Wellness	100%
	Epicurious	100%
	RunKeeper	50%
	Fitbit	32%
	CureFit	0%
	lark	0%
	Misfit	0%
	Retrofit	0%

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MyFitnessPal Customer Service

5/5

MyFitnessPal has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About MyFitnessPal's Customer Service

Address

San Francisco, CA 94107

Website

http://myfitnesspal.com

Phone Number

415-766-2365

MyFitnessPal Customer Service vs. Competitors

Compared to its competitors, MyFitnessPal's Customer Service score is rated right above Epicurious.

COMPANY		Customer Service Score
	MyFitnessPal	5/5
	Epicurious	4.5/5
	CureFit	3.7/5
	RunKeeper	3.5/5
	lark	2.5/5
	Fitbit	2.2/5
	H2 Wellness	N/A
	Misfit	N/A
	Retrofit	N/A

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Consumer vs. Employees

MyFitnessPal scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MyFitnessPal would recommend the brand to a friend. ENPS measures how likely MyFitnessPal employees would recommend working at MyFitnessPal to a friend.

Net Promoter Score

100

NPS Score

100%	Promoters
0%	Passive
0%	Detractors

Employee Net Promoter Score

100

eNPS Score

100%	Promoters
0%	Passive
0%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail