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NPS
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RunKeeper
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About RunKeeper's Brand
"RunKeeper is a mobile application that enables runners, cyclists and hikers to track their outdoor fitness activities." Among its major competitors, RunKeeper is ranked in 4th place for NPS while MyFitnessPal is 1st, and Strava is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
RunKeeper Ranking
- #4 / 4 of its competitors
RunKeeper NPS
RunKeeper's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RunKeeper's customers would recommend using the product based on a scale of -100 to 100.
RunKeeper Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RunKeeper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
How Other Brands Compare
RunKeeper is ranked #4 for NPS among its competitors. MyFitnessPal and Strava come in first and second, with Noom coming in at third.
RunKeeper |  Strava |  Noom |  MyFitnessPal | |
| Global Ranking | #- | #976 | #- | #- |
| NPS | 0 | 22 | 15 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $150.00M | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RunKeeper NPS vs. Competitors
Compared to its competitors, RunKeeper's NPS is rated right below Noom.
| COMPANY | NPS Score | |
|---|---|---|
| MyFitnessPal | 100 |
| Strava | 22 |
| Noom | 15 |
| RunKeeper | 0 |
RunKeeper Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of RunKeeper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RunKeeper Customer Loyalty vs. Competitors
Compared to its competitors, RunKeeper's Customer Loyalty score is rated right below Noom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyFitnessPal | 100% |
| Strava | 81% |
| Noom | 68% |
| RunKeeper | 55% |
Unlock RunKeeper Customer Loyalty vs. Competitors Data
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RunKeeper Product Quality
3.2/5
RunKeeper has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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RunKeeper Product Information
RunKeeper’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.runkeeper.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Sports & Entertainment
RunKeeper Product Quality vs. Competitors
Compared to its competitors, RunKeeper's Product Quality score is rated right below Noom.
| COMPANY | Product Quality Score | |
|---|---|---|
| MyFitnessPal | 4.5/5 |
| Strava | 3.7/5 |
| Noom | 3.6/5 |
| RunKeeper | 3.2/5 |
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RunKeeper Pricing
RunKeeper ROI & Value For Money
3.5/5
RunKeeper has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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RunKeeper Pricing vs. Competitors
Compared to its competitors, RunKeeper's ROI score is rated right below Noom.
| COMPANY | Pricing Score | |
|---|---|---|
| MyFitnessPal | 5/5 |
| Strava | 3.5/5 |
| Noom | 3.5/5 |
| RunKeeper | 3.5/5 |
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RunKeeper Customer Satisfaction (CSAT)
RunKeeper Customer Satisfaction (CSAT) Score
50 / 100
RunKeeper has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RunKeeper Customer Satisfaction vs. Competitors
Compared to its competitors, RunKeeper's Customer Satisfaction score is rated right above Strava, and is preceded by Noom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MyFitnessPal | 100% |
| Noom | 64% |
| RunKeeper | 50% |
| Strava | 47% |
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RunKeeper Customer Service
3.5/5
RunKeeper has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About RunKeeper's Customer Service
Address
60 Canal Street, Boston, MA 02114
Website
http://www.runkeeper.com
Phone Number
617-248-6815
RunKeeper's Social Links
RunKeeper Customer Service vs. Competitors
Compared to its competitors, RunKeeper's Customer Service score is rated right above Strava, and is preceded by Noom.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyFitnessPal | 5/5 |
| Noom | 3.5/5 |
| RunKeeper | 3.5/5 |
| Strava | 3.3/5 |
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RunKeeper as an Employer
3.9/5
RunKeeper has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
RunKeeper scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of RunKeeper would recommend the brand to a friend. ENPS measures how likely RunKeeper employees would recommend working at RunKeeper to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
