25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NARS Cosmetics
Marketing or Exec? Claim Your Free Account
About NARS Cosmetics' Brand
NARS is a cosmetics company that manufactures and sells makeup and skincare products. Among its major competitors, NARS Cosmetics is ranked in 6th place for NPS while Too Faced Cosmetics is 1st, and Urban Decay Cosmetics is 2nd.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
NARS Cosmetics Ranking
- #4 / 4 of its competitors
NARS Cosmetics NPS
NARS Cosmetics's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether NARS Cosmetics's customers would recommend using the product based on a scale of -100 to 100.
NARS Cosmetics Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
NARS Cosmetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 15 | Apr 2024 | 15 |
May 2024 11 | May 2024 | 11 |
Jun 2024 14 | Jun 2024 | 14 |
Jul 2024 19 | Jul 2024 | 19 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 23 | Nov 2024 | 23 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Apr 2025 24 | Apr 2025 | 24 |
Jul 2025 23 | Jul 2025 | 23 |
Oct 2025 25 | Oct 2025 | 25 |
How Other Brands Compare
NARS Cosmetics is ranked #4 for NPS among its competitors. Urban Decay Cosmetics and SEPHORA come in first and second, with MAC Cosmetics coming in at third.
NARS Cosmetics |  SEPHORA |  MAC Cosmetics |  Urban Decay Cosmetics | |
| Global Ranking | #- | #59 | #74 | #710 |
| NPS | 25 | 35 | 31 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NARS Cosmetics NPS by Gender
Female customers rated NARS Cosmetics's NPS 65 points higher than Male customers.
Male
0
NARS Cosmetics's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
65
NARS Cosmetics's NPS was rated 65 by Female customers on Comparably.
75%
Promoters
15%
Passives
10%
Detractors
NARS Cosmetics NPS by Ethnicity
NARS Cosmetics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 66 | African American/Black | 66 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 80 | Other | 80 |
NARS Cosmetics NPS by Age
NARS Cosmetics's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
NARS Cosmetics NPS by Usage
NARS Cosmetics's NPS was rated the highest by customers who have used NARS Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 50 | Over 10 Years | 50 |
NARS Cosmetics NPS vs. Competitors
Compared to its competitors, NARS Cosmetics's NPS is rated right below Bluemercury.
| COMPANY | NPS Score | |
|---|---|---|
 | Too Faced Cosmetics | 50 |
| Urban Decay Cosmetics | 37 |
| SEPHORA | 35 |
| MAC Cosmetics | 31 |
 | Bluemercury | 30 |
| NARS Cosmetics | 25 |
NARS Cosmetics Customer Reviews
Out of the 2 NARS Cosmetics customer reviews 2 were positive and 0 were constructive. NARS Cosmetics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NARS Cosmetics Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of NARS Cosmetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NARS Cosmetics Customer Loyalty Score by Gender
Female customers rated NARS Cosmetics's Customer Loyalty score 26% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NARS Cosmetics.
Male
70%
Yes
Female
96%
Yes
NARS Cosmetics Customer Loyalty Score by Ethnicity
NARS Cosmetics's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NARS Cosmetics.
82
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
NARS Cosmetics Customer Loyalty Score by Age
NARS Cosmetics's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NARS Cosmetics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
36-40 100% | 36-40 | 100% |
NARS Cosmetics Customer Loyalty Score by Usage
NARS Cosmetics's Customer Loyalty score was rated the highest by customers who have used NARS Cosmetics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NARS Cosmetics Customer Loyalty Score by Industry
NARS Cosmetics's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NARS Cosmetics Customer Loyalty vs. Competitors
Compared to its competitors, NARS Cosmetics's Customer Loyalty score is rated right above SEPHORA, and is preceded by Urban Decay Cosmetics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Too Faced Cosmetics | 100% |
| Urban Decay Cosmetics | 90% |
| NARS Cosmetics | 87% |
| SEPHORA | 80% |
| MAC Cosmetics | 80% |
| Bluemercury | 71% |
Unlock NARS Cosmetics Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NARS Cosmetics Customer Loyalty vs. Competitors data and gain insights into your customers today.
NARS Cosmetics Product Quality
4.1/5
NARS Cosmetics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NARS Cosmetics' overall Product Quality score rated by its users and customers.
NARS Cosmetics Product Information
NARS Cosmetics’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated NARS Cosmetics's product the highest. Reviewers from the Architecture and Planning industry rated NARS Cosmetics the lowest at 2.9.
- Website
- www.narscosmetics.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into NARS Cosmetics Product Quality
NARS Cosmetics's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked NARS Cosmetics' Product Quality.
Ranked NARS Cosmetics Product Quality the Highest
Ranked NARS Cosmetics Product Quality the Lowest
NARS Cosmetics Product Quality Score by Gender
Female customers rated NARS Cosmetics's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NARS Cosmetics.
Male
3.3/5
Female
4.5/5
NARS Cosmetics Product Quality Score by Ethnicity
NARS Cosmetics's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NARS Cosmetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.8 | Other | 4.8 |
NARS Cosmetics Product Quality Score by Age
NARS Cosmetics's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NARS Cosmetics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
36-40 5 | 36-40 | 5 |
NARS Cosmetics Product Quality Score by Usage
NARS Cosmetics's Product Quality score was rated the highest by customers who have used NARS Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NARS Cosmetics Product Quality Score by Industry
NARS Cosmetics's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NARS Cosmetics Product Quality vs. Competitors
Compared to its competitors, NARS Cosmetics's Product Quality score is rated right above Bluemercury, and is preceded by SEPHORA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Too Faced Cosmetics | 4.5/5 |
| MAC Cosmetics | 4.2/5 |
| SEPHORA | 4.1/5 |
| NARS Cosmetics | 4.1/5 |
| Bluemercury | 4/5 |
| Urban Decay Cosmetics | 3.9/5 |
Unlock NARS Cosmetics Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NARS Cosmetics Product Quality vs. Competitors data and gain insights into your customers today.
NARS Cosmetics Pricing
NARS Cosmetics ROI & Value For Money
3.9/5
NARS Cosmetics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NARS Cosmetics' overall ROI score rated by its users and customers.
NARS Cosmetics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from NARS Cosmetics.
Quick Insights into NARS Cosmetics ROI
NARS Cosmetics's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NARS Cosmetics' ROI score.
Ranked NARS Cosmetics ROI the Highest
Ranked NARS Cosmetics ROI the Lowest
NARS Cosmetics ROI Score by Gender
Female customers rated NARS Cosmetics's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NARS Cosmetics.
Male
4/5
Female
4.1/5
NARS Cosmetics ROI Score by Ethnicity
NARS Cosmetics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NARS Cosmetics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.3 | Other | 4.3 |
NARS Cosmetics ROI Score by Age
NARS Cosmetics's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NARS Cosmetics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 4.9 | 36-40 | 4.9 |
NARS Cosmetics ROI Score by Usage
NARS Cosmetics's ROI score was rated the highest by customers who have used NARS Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NARS Cosmetics ROI Score by Industry
NARS Cosmetics's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NARS Cosmetics Pricing vs. Competitors
Compared to its competitors, NARS Cosmetics's ROI score is rated right above SEPHORA, and is preceded by Too Faced Cosmetics.
| COMPANY | Pricing Score | |
|---|---|---|
| Too Faced Cosmetics | 5/5 |
| NARS Cosmetics | 3.9/5 |
| SEPHORA | 3.8/5 |
| MAC Cosmetics | 3.8/5 |
| Urban Decay Cosmetics | 3.7/5 |
| Bluemercury | 3.6/5 |
Unlock NARS Cosmetics ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NARS Cosmetics ROI vs. Competitors data and gain insights into your customers today.
NARS Cosmetics Customer Satisfaction (CSAT)
NARS Cosmetics Customer Satisfaction (CSAT) Score
83 / 100
NARS Cosmetics has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
32%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NARS Cosmetics Customer Satisfaction
NARS Cosmetics's Customer Satisfaction score was rated highest by customers who have used NARS Cosmetics's products/services for 1 to 2 Years, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked NARS Cosmetics' Customer Satisfaction.
Ranked NARS Cosmetics Customer Satisfaction the Highest
Ranked NARS Cosmetics Customer Satisfaction the Lowest
NARS Cosmetics Customer Satisfaction Score by Gender
NARS Cosmetics's Customer Satisfaction score was rated 90 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NARS Cosmetics.
90 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
NARS Cosmetics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NARS Cosmetics' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NARS Cosmetics.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
NARS Cosmetics' Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NARS Cosmetics.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
NARS Cosmetics' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NARS Cosmetics.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
NARS Cosmetics' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NARS Cosmetics.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
NARS Cosmetics Customer Satisfaction Score by Age
NARS Cosmetics's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NARS Cosmetics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 36-40 | 100% |
NARS Cosmetics Customer Satisfaction Score by Usage
NARS Cosmetics's Customer Satisfaction score was rated the highest by customers who have used NARS Cosmetics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NARS Cosmetics Customer Satisfaction Score by Industry
NARS Cosmetics's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NARS Cosmetics Customer Satisfaction Score by Industry",
"text": "NARS Cosmetics's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NARS Cosmetics's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "NARS Cosmetics's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}NARS Cosmetics Customer Satisfaction vs. Competitors
Compared to its competitors, NARS Cosmetics's Customer Satisfaction score is rated right above MAC Cosmetics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NARS Cosmetics | 83% |
| MAC Cosmetics | 82% |
| SEPHORA | 78% |
| Bluemercury | 78% |
| Urban Decay Cosmetics | 63% |
| Too Faced Cosmetics | 0% |
Unlock NARS Cosmetics Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NARS Cosmetics Customer Satisfaction vs. Competitors data and gain insights into your customers today.
NARS Cosmetics Customer Service
3.8/5
NARS Cosmetics has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock NARS Cosmetics' overall Customer Service score rated by its users and customers.
About NARS Cosmetics's Customer Service
Address
York, NY
Website
www.narscosmetics.com
Quick Insights into NARS Cosmetics Customer Service
NARS Cosmetics's Customer Service score was rated highest by customers who have used NARS Cosmetics's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked NARS Cosmetics' Customer Service score.
Ranked NARS Cosmetics Customer Service the Highest
Ranked NARS Cosmetics Customer Service the Lowest
NARS Cosmetics Customer Service Score by Gender
Male customers rated NARS Cosmetics's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NARS Cosmetics.
Male
4/5
Female
3.9/5
NARS Cosmetics Customer Service Score by Ethnicity
NARS Cosmetics's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NARS Cosmetics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.5 | Other | 4.5 |
NARS Cosmetics Customer Service Score by Age
NARS Cosmetics's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NARS Cosmetics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 4.5 | 36-40 | 4.5 |
NARS Cosmetics Customer Service Score by Usage
NARS Cosmetics's Customer Service score was rated the highest by customers who have used NARS Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NARS Cosmetics Customer Service Score by Industry
NARS Cosmetics's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NARS Cosmetics Customer Service vs. Competitors
Compared to its competitors, NARS Cosmetics's Customer Service score is rated right above Urban Decay Cosmetics, and is preceded by Bluemercury.
| COMPANY | Customer Service Score | |
|---|---|---|
| Too Faced Cosmetics | 5/5 |
| SEPHORA | 3.9/5 |
| MAC Cosmetics | 3.9/5 |
| Bluemercury | 3.9/5 |
| NARS Cosmetics | 3.8/5 |
| Urban Decay Cosmetics | 3.5/5 |
Unlock NARS Cosmetics Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NARS Cosmetics Customer Service vs. Competitors data and gain insights into your customers today.
NARS Cosmetics as an Employer
4.1/5
NARS Cosmetics has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
NARS Cosmetics scored a 25 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of NARS Cosmetics would recommend the brand to a friend. ENPS measures how likely NARS Cosmetics employees would recommend working at NARS Cosmetics to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
