-31
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nationwide Insurance
Marketing or Exec? Claim Your Free Account
About Nationwide Insurance's Brand
Among its major competitors, Nationwide Insurance is ranked in 4th place for NPS while Prudential is 1st, and Progressive Insurance is 2nd. Overall, Nationwide Insurance has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
80%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Nationwide Insurance Ranking
- #4 / 4 of its competitors
Nationwide Insurance NPS
Nationwide Insurance's Net Promoter Score (NPS) is a -31 with 30% Promoters, 9% Passives, and 61% Detractors. Net Promoter Score tracks whether Nationwide Insurance's customers would recommend using the product based on a scale of -100 to 100.
Nationwide Insurance Overall NPS
| 30% | Promoters |
|---|---|
| 9% | Passives |
| 61% | Detractors |
Nationwide Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -32 | Feb 2025 | -32 |
Mar 2025 -32 | Mar 2025 | -32 |
Apr 2025 -32 | Apr 2025 | -32 |
May 2025 -32 | May 2025 | -32 |
Jun 2025 -32 | Jun 2025 | -32 |
Jul 2025 -32 | Jul 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -30 | Oct 2025 | -30 |
Nov 2025 -30 | Nov 2025 | -30 |
Dec 2025 -30 | Dec 2025 | -30 |
Jan 2026 -30 | Jan 2026 | -30 |
How Other Brands Compare
Nationwide Insurance is ranked #4 for NPS among its competitors. Prudential and Progressive Insurance come in first and second, with Allstate coming in at third.
Nationwide Insurance |  Allstate |  Prudential |  Progressive Insurance | |
| Global Ranking | #- | #122 | #176 | #967 |
| NPS | -31 | -31 | -4 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $31.46B | $36.42B | $55.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nationwide Insurance NPS by Gender
Male customers rated Nationwide Insurance's NPS 33 points higher than Female customers.
Male
-52
Nationwide Insurance's NPS was rated -52 by Male customers on Comparably.
21%
Promoters
6%
Passives
73%
Detractors
Female
-85
Nationwide Insurance's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
Nationwide Insurance NPS by Ethnicity
Nationwide Insurance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -76 | African American/Black | -76 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -77 | Other | -77 |
Nationwide Insurance NPS by Age
Nationwide Insurance's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Nationwide Insurance NPS by Usage
Nationwide Insurance's NPS was rated the highest by customers who have used Nationwide Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -26 | Less than 1 Year | -26 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years -58 | 2 to 5 Years | -58 |
5 to 10 Years -39 | 5 to 10 Years | -39 |
Over 10 Years -84 | Over 10 Years | -84 |
Nationwide Insurance NPS vs. Competitors
Compared to its competitors, Nationwide Insurance's NPS is rated right above State Farm Insurance, and is preceded by Allstate.
| COMPANY | NPS Score | |
|---|---|---|
 | Liberty Mutual Strategic Ventures | N/A |
| Prudential | -4 |
| Progressive Insurance | -16 |
| Allstate | -31 |
| Nationwide Insurance | -31 |
 | State Farm Insurance | -39 |
 | Liberty Mutual Insurance | -45 |
 | GEICO | -64 |
Nationwide Insurance Customer Reviews
Out of the 16 Nationwide Insurance customer reviews 7 were positive and 9 were constructive. Nationwide Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Nationwide Insurance Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Nationwide Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nationwide Insurance Customer Loyalty Score by Gender
Nationwide Insurance's Customer Loyalty score was rated 79 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nationwide Insurance.
Male
79%
Yes
Female
79%
Yes
Nationwide Insurance Customer Loyalty Score by Ethnicity
Nationwide Insurance's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nationwide Insurance.
83
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
71
out of 100
Other
Nationwide Insurance Customer Loyalty Score by Age
Nationwide Insurance's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nationwide Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
41-45 64% | 41-45 | 64% |
46-50 85% | 46-50 | 85% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
61-65 72% | 61-65 | 72% |
66+ 90% | 66+ | 90% |
Nationwide Insurance Customer Loyalty Score by Usage
Nationwide Insurance's Customer Loyalty score was rated the highest by customers who have used Nationwide Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nationwide Insurance Customer Loyalty Score by Industry
Nationwide Insurance's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nationwide Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Nationwide Insurance's Customer Loyalty score is rated right above Liberty Mutual Insurance, and is preceded by Progressive Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Farm Insurance | 82% |
| Progressive Insurance | 80% |
| Nationwide Insurance | 80% |
| Liberty Mutual Insurance | 76% |
| Prudential | 75% |
| Allstate | 74% |
| GEICO | 71% |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Nationwide Insurance Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nationwide Insurance Customer Loyalty vs. Competitors data and gain insights into your customers today.
Nationwide Insurance Product Quality
2.5/5
Nationwide Insurance has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nationwide Insurance's overall Product Quality score rated by its users and customers.
Nationwide Insurance Product Information
Nationwide Insurance’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Nationwide Insurance's product the highest. Reviewers from the Construction industry rated Nationwide Insurance the lowest at 1.9.
- Website
- http://www.nationwide.com/
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into Nationwide Insurance Product Quality
Nationwide Insurance's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Nationwide Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Nationwide Insurance's Product Quality.
Ranked Nationwide Insurance Product Quality the Highest
Ranked Nationwide Insurance Product Quality the Lowest
Nationwide Insurance Product Quality Score by Gender
Male customers rated Nationwide Insurance's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nationwide Insurance.
Male
2.3/5
Female
1.5/5
Nationwide Insurance Product Quality Score by Ethnicity
Nationwide Insurance's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nationwide Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2.2 | Other | 2.2 |
Nationwide Insurance Product Quality Score by Age
Nationwide Insurance's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nationwide Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.5 | 31-35 | 2.5 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 1.6 | 66+ | 1.6 |
Nationwide Insurance Product Quality Score by Usage
Nationwide Insurance's Product Quality score was rated the highest by customers who have used Nationwide Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nationwide Insurance Product Quality Score by Industry
Nationwide Insurance's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Nationwide Insurance Product Quality vs. Competitors
Compared to its competitors, Nationwide Insurance's Product Quality score is rated right above Allstate, and is preceded by Progressive Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Prudential | 3.3/5 |
| Progressive Insurance | 2.7/5 |
| Nationwide Insurance | 2.5/5 |
| Allstate | 2.3/5 |
| Liberty Mutual Insurance | 2.3/5 |
| State Farm Insurance | 2.3/5 |
| GEICO | 1.8/5 |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Nationwide Insurance Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nationwide Insurance Product Quality vs. Competitors data and gain insights into your customers today.
Nationwide Insurance Pricing
Nationwide Insurance ROI & Value For Money
2.3/5
Nationwide Insurance has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nationwide Insurance's overall ROI score rated by its users and customers.
Nationwide Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Education industry think that they had the lowest ROI from Nationwide Insurance.
Quick Insights into Nationwide Insurance ROI
Nationwide Insurance's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Nationwide Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Nationwide Insurance's ROI score.
Ranked Nationwide Insurance ROI the Highest
Ranked Nationwide Insurance ROI the Lowest
Nationwide Insurance ROI Score by Gender
Male customers rated Nationwide Insurance's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nationwide Insurance.
Male
2.1/5
Female
1.5/5
Nationwide Insurance ROI Score by Ethnicity
Nationwide Insurance's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nationwide Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 1.8 | Other | 1.8 |
Nationwide Insurance ROI Score by Age
Nationwide Insurance's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nationwide Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.9 | 31-35 | 2.9 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.7 | 66+ | 1.7 |
Nationwide Insurance ROI Score by Usage
Nationwide Insurance's ROI score was rated the highest by customers who have used Nationwide Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nationwide Insurance ROI Score by Industry
Nationwide Insurance's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Nationwide Insurance Pricing vs. Competitors
Compared to its competitors, Nationwide Insurance's ROI score is rated right above State Farm Insurance, and is preceded by Allstate.
| COMPANY | Pricing Score | |
|---|---|---|
| Prudential | 3.2/5 |
| Progressive Insurance | 2.5/5 |
| Allstate | 2.3/5 |
| Nationwide Insurance | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.2/5 |
| GEICO | 1.7/5 |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Nationwide Insurance ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nationwide Insurance ROI vs. Competitors data and gain insights into your customers today.
Nationwide Insurance Customer Satisfaction (CSAT)
Nationwide Insurance Customer Satisfaction (CSAT) Score
34 / 100
Nationwide Insurance has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nationwide Insurance Customer Satisfaction
Nationwide Insurance's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked Nationwide Insurance's Customer Satisfaction.
Ranked Nationwide Insurance Customer Satisfaction the Highest
Ranked Nationwide Insurance Customer Satisfaction the Lowest
Nationwide Insurance Customer Satisfaction Score by Gender
Male customers rated Nationwide Insurance's Customer Satisfaction score 27 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nationwide Insurance.
30 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 16% | |
Very Dissatisfied | 48% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 79% |
Nationwide Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nationwide Insurance's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nationwide Insurance.
13 / 100
Very Satisfied
9%
Satisfied
4%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
10%
Very Dissatisfied
64%
CSAT according to Hispanic or Latino
Nationwide Insurance's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nationwide Insurance.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Nationwide Insurance's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nationwide Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
Nationwide Insurance's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nationwide Insurance.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Nationwide Insurance's Customer Satisfaction (CSAT) score was rated 24% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nationwide Insurance.
24 / 100
Very Satisfied
14%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
28%
Very Dissatisfied
48%
Nationwide Insurance Customer Satisfaction Score by Age
Nationwide Insurance's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nationwide Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 41-45 | 56% | |||||||||||||||
| 46-50 | 30% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 15% | |||||||||||||||
| 66+ | 12% |
Nationwide Insurance Customer Satisfaction Score by Usage
Nationwide Insurance's Customer Satisfaction score was rated the highest by customers who have used Nationwide Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nationwide Insurance Customer Satisfaction Score by Industry
Nationwide Insurance's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Nationwide Insurance Customer Satisfaction Score by Industry",
"text": "Nationwide Insurance's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Nationwide Insurance's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Nationwide Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Nationwide Insurance's Customer Satisfaction score is rated right above Allstate, and is preceded by Progressive Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Prudential | 55% |
| Progressive Insurance | 45% |
| Nationwide Insurance | 34% |
| Allstate | 33% |
| Liberty Mutual Insurance | 32% |
| State Farm Insurance | 31% |
| GEICO | 7% |
| Liberty Mutual Strategic Ventures | 0% |
Unlock Nationwide Insurance Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nationwide Insurance Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Nationwide Insurance Customer Service
2.2/5
Nationwide Insurance has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nationwide Insurance's overall Customer Service score rated by its users and customers.
About Nationwide Insurance's Customer Service
Address
Durham, NC 43215
Website
http://www.nationwide.com/
Phone Number
800-882-2822
Nationwide Insurance's Social Links
Quick Insights into Nationwide Insurance Customer Service
Nationwide Insurance's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Nationwide Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Nationwide Insurance's Customer Service score.
Ranked Nationwide Insurance Customer Service the Highest
Ranked Nationwide Insurance Customer Service the Lowest
Nationwide Insurance Customer Service Score by Gender
Male customers rated Nationwide Insurance's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nationwide Insurance.
Male
2/5
Female
1.5/5
Nationwide Insurance Customer Service Score by Ethnicity
Nationwide Insurance's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nationwide Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.5 | Other | 1.5 |
Nationwide Insurance Customer Service Score by Age
Nationwide Insurance's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nationwide Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.5 | 31-35 | 3.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Nationwide Insurance Customer Service Score by Usage
Nationwide Insurance's Customer Service score was rated the highest by customers who have used Nationwide Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nationwide Insurance Customer Service Score by Industry
Nationwide Insurance's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Nationwide Insurance Customer Service vs. Competitors
Compared to its competitors, Nationwide Insurance's Customer Service score is rated right above State Farm Insurance, and is preceded by Allstate.
| COMPANY | Customer Service Score | |
|---|---|---|
| Prudential | 3.2/5 |
| Progressive Insurance | 2.7/5 |
| Allstate | 2.4/5 |
| Nationwide Insurance | 2.2/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.1/5 |
| GEICO | 1.8/5 |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Nationwide Insurance Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nationwide Insurance Customer Service vs. Competitors data and gain insights into your customers today.
Nationwide Insurance as an Employer
4.3/5
Nationwide Insurance has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Nationwide Insurance scored a -31 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Nationwide Insurance would recommend the brand to a friend. ENPS measures how likely Nationwide Insurance employees would recommend working at Nationwide Insurance to a friend.
Net Promoter Score
-31
NPS Score
| 30% | Promoters |
|---|---|
| 9% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
