34
NPS
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Nearsure
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About Nearsure's Brand
We solve complex business problems?through technology. Whether you’re transforming your business with Gen AI, building a software product, or implementing an enterprise platform solution,?we deliver customized solutions according to your precise needs and leverage our experiences across industries and technical challenges to deliver results. In short, we're your partner in digital innovation and growth. Among its major competitors, Nearsure is ranked in 2nd place for NPS while BairesDev is 1st, and Toptal is 3rd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
2.2/5
Customer Service
Nearsure Ranking
- #2 / 4 of its competitors
Nearsure NPS
Nearsure's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Nearsure's customers would recommend using the product based on a scale of -100 to 100.
Nearsure Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Nearsure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
How Other Brands Compare
Nearsure is ranked second for NPS among its competitors. BairesDev and Toptal come in first and third, with Hexacta coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nearsure Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nearsure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nearsure Customer Loyalty vs. Competitors
Compared to its competitors, Nearsure's Customer Loyalty score is rated right below Toptal.
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Nearsure Product Quality
1.5/5
Nearsure has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Nearsure Product Information
Nearsure’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.nearsure.com
- Company Size
- 501-1,000 Employees
Industry
Information Services
Tech
Nearsure Product Quality vs. Competitors
Compared to its competitors, Nearsure's Product Quality score is rated right below Toptal.
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Nearsure Pricing
Nearsure ROI & Value For Money
4/5
Nearsure has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Nearsure Pricing vs. Competitors
Compared to its competitors, Nearsure's ROI score is rated right above Toptal, and is preceded by BairesDev.
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Nearsure Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nearsure Customer Satisfaction vs. Competitors
Compared to its competitors, Nearsure's Customer Satisfaction score is rated right below Toptal.
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Nearsure Customer Service
2.2/5
Nearsure has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Nearsure's Customer Service
Address
1601 Vine St, Los Angeles, CA 90028
Website
https://www.nearsure.com
Nearsure's Social Links
Nearsure Customer Service vs. Competitors
Compared to its competitors, Nearsure's Customer Service score is rated right below Toptal.
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Nearsure as an Employer
4.7/5
Nearsure has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nearsure scored a 34 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Nearsure would recommend the brand to a friend. ENPS measures how likely Nearsure employees would recommend working at Nearsure to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
