NetSol Technologies NPS & Customer Reviews

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NetSol Technologies

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NetSol Technologies

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About NetSol Technologies' Brand

NetSol Technologies is a provider of IT and enterprise solutions for leasing, finance, health care technology, insurance and e Procurement. Among its major competitors, NetSol Technologies is ranked in 3rd place for NPS while Datascan Technologies is 1st, and Wipro Limited is 2nd.Their current market cap is $47.94M

Brand at a Glance

84%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

NetSol Technologies Ranking

^#3 / 4 of its competitors

NetSol Technologies NPS

NetSol Technologies's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether NetSol Technologies's customers would recommend using the product based on a scale of -100 to 100.

NetSol Technologies Overall NPS

NPS

50%	Promoters
21%	Passives
29%	Detractors

NetSol Technologies NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 16	May 2023	16
Jun 2023 20	Jun 2023	20
Jul 2023 24	Jul 2023	24
Sep 2023 27	Sep 2023	27
Nov 2023 22	Nov 2023	22
Feb 2024 20	Feb 2024	20
Mar 2024 18	Mar 2024	18
May 2024 19	May 2024	19
Jun 2024 21	Jun 2024	21
Jul 2024 20	Jul 2024	20
Sep 2024 20	Sep 2024	20
Dec 2024 22	Dec 2024	22

How Other Brands Compare

NetSol Technologies is ranked third for NPS among its competitors. Datascan Technologies and Wipro Limited come in first and second, with Coupa Software coming in at #4. Among those competitors, it is the lowest valued company behind Coupa Software.

	NetSol Technologies	Wipro Limited	Coupa Software	Datascan Technologies
Global Ranking	#-	#726	#-	#-
NPS	21	28	13	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$47.94M	$16.33B	$19.11B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NetSol Technologies NPS by Gender

Male customers rated NetSol Technologies's NPS 9 points higher than Female customers.

Male

NetSol Technologies's NPS was rated 43 by Male customers on Comparably.

57%

Promoters

29%

Passives

14%

Detractors

Female

NetSol Technologies's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

NetSol Technologies NPS by Ethnicity

NetSol Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 67	Asian or Pacific Islander	67
Other 34	Other	34

NetSol Technologies NPS by Age

NetSol Technologies's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

66%

17%

26-30

67%

33%

NetSol Technologies NPS by Usage

NetSol Technologies's NPS was rated 72 points by customers who have used NetSol Technologies's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 72	Less than 1 Year	72

NetSol Technologies NPS vs. Competitors

Compared to its competitors, NetSol Technologies's NPS is rated right above Coupa Software, and is preceded by Wipro Limited.

COMPANY		NPS Score
	Datascan Technologies	100
	Wipro Limited	28
	NetSol Technologies	21
	Coupa Software	13

NetSol Technologies Customer Reviews

Out of the 4 NetSol Technologies customer reviews 4 were positive and 0 were constructive. NetSol Technologies customer reviews reflect that all customers have a favorable experience using the products/services of the company.

NetSol Technologies Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of NetSol Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

NetSol Technologies Customer Loyalty Score by Gender

Female customers rated NetSol Technologies's Customer Loyalty score 13% higher than Male customers.

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Male

87%

Yes

Female

100%

Yes

NetSol Technologies Customer Loyalty Score by Ethnicity

NetSol Technologies's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Asian or Pacific Islander

100

out of 100

Other

NetSol Technologies Customer Loyalty Score by Age

NetSol Technologies's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 100%	26-30	100%

NetSol Technologies Customer Loyalty Score by Usage

NetSol Technologies's Customer Loyalty score was rated 100% by customers who have used NetSol Technologies's products/services for Less than 1 Year.

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Less than 1 Year	100%

NetSol Technologies Customer Loyalty Score by Industry

NetSol Technologies's Customer Loyalty score was rated 87% by Tech industry customers.

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Tech	87%

NetSol Technologies Customer Loyalty vs. Competitors

Compared to its competitors, NetSol Technologies's Customer Loyalty score is rated right above Coupa Software, and is preceded by Wipro Limited.

COMPANY		Customer Loyalty Score
	Wipro Limited	85%
	NetSol Technologies	84%
	Coupa Software	74%
	Datascan Technologies	N/A

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NetSol Technologies Product Quality

3.7/5

NetSol Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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NetSol Technologies Product Information

NetSol Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NetSol Technologies's product the highest.

Website: http://netsoltech.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Analytics

FinTech

Quick Insights into NetSol Technologies Product Quality

NetSol Technologies's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Asian or Pacific Islander customers.

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Ranked NetSol Technologies Product Quality the Highest

26-30	4.3
Female	4.3
Less than 1 Year	4.3

Ranked NetSol Technologies Product Quality the Lowest

18-25	3.9
Male	3.9
Asian or Pacific Islander	3.5

NetSol Technologies Product Quality Score by Gender

Female customers rated NetSol Technologies's Product Quality score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

NetSol Technologies Product Quality Score by Ethnicity

NetSol Technologies's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4.3	Other	4.3

NetSol Technologies Product Quality Score by Age

NetSol Technologies's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.3	26-30	4.3

NetSol Technologies Product Quality Score by Usage

NetSol Technologies's Product Quality score was rated 4.3 stars by customers who have used NetSol Technologies's products/services for Less than 1 Year.

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Less than 1 Year	4.3

NetSol Technologies Product Quality Score by Industry

NetSol Technologies's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

NetSol Technologies Product Quality vs. Competitors

Compared to its competitors, NetSol Technologies's Product Quality score is rated right above Coupa Software, and is preceded by Wipro Limited.

COMPANY		Product Quality Score
	Wipro Limited	3.9/5
	NetSol Technologies	3.7/5
	Coupa Software	3.7/5
	Datascan Technologies	N/A

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NetSol Technologies Pricing

NetSol Technologies ROI & Value For Money

3.5/5

NetSol Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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NetSol Technologies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into NetSol Technologies ROI

NetSol Technologies's ROI score was rated highest by customers who have used NetSol Technologies's products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked NetSol Technologies ROI the Highest

Less than 1 Year	4.2
18-25	3.6
Male	3.5

Ranked NetSol Technologies ROI the Lowest

Asian or Pacific Islander	3.3
26-30	3.1
Female	2.8

NetSol Technologies ROI Score by Gender

Male customers rated NetSol Technologies's ROI score 0.7 stars higher than Female customers.

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Male

3.5/5

Female

2.8/5

NetSol Technologies ROI Score by Ethnicity

NetSol Technologies's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 3.5	Other	3.5

NetSol Technologies ROI Score by Age

NetSol Technologies's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.1	26-30	3.1

NetSol Technologies ROI Score by Usage

NetSol Technologies's ROI score was rated 4.2 stars by customers who have used NetSol Technologies's products/services for Less than 1 Year.

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Less than 1 Year	4.2

NetSol Technologies ROI Score by Industry

NetSol Technologies's ROI score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

NetSol Technologies Pricing vs. Competitors

Compared to its competitors, NetSol Technologies's ROI score is rated right above Datascan Technologies, and is preceded by Coupa Software.

COMPANY		Pricing Score
	Wipro Limited	3.8/5
	Coupa Software	3.5/5
	NetSol Technologies	3.5/5
	Datascan Technologies	N/A

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NetSol Technologies Customer Satisfaction (CSAT)

NetSol Technologies Customer Satisfaction (CSAT) Score

87 / 100

NetSol Technologies has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied	37%
Satisfied	50%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	3%

Very Satisfied

37%

Satisfied

50%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NetSol Technologies Customer Satisfaction

NetSol Technologies's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked NetSol Technologies Customer Satisfaction the Highest

18-25	100%
Asian or Pacific Islander	100%
Female	100%

Ranked NetSol Technologies Customer Satisfaction the Lowest

26-30	100%
Male	100%
Other	100%

NetSol Technologies Customer Satisfaction Score by Gender

NetSol Technologies's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	43%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

NetSol Technologies Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%
Other
100%

CSAT according to Asian or Pacific Islander

NetSol Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

NetSol Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

NetSol Technologies Customer Satisfaction Score by Age

NetSol Technologies's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

26-30

100%

NetSol Technologies Customer Satisfaction Score by Usage

NetSol Technologies's Customer Satisfaction score was rated 100 points by customers who have used NetSol Technologies's products/services for Less than 1 Year.

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Less than 1 Year	100

NetSol Technologies Customer Satisfaction Score by Industry

NetSol Technologies's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

NetSol Technologies Customer Satisfaction vs. Competitors

Compared to its competitors, NetSol Technologies's Customer Satisfaction score is rated right above Wipro Limited, and is preceded by Datascan Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	Datascan Technologies	100%
	NetSol Technologies	87%
	Wipro Limited	83%
	Coupa Software	71%

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NetSol Technologies Customer Service

3.5/5

NetSol Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About NetSol Technologies's Customer Service

Address

Calabasas, CA

Website

http://netsoltech.com

Phone Number

8182229195

Quick Insights into NetSol Technologies Customer Service

NetSol Technologies's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Female customers.

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Ranked NetSol Technologies Customer Service the Highest

26-30	4
Less than 1 Year	4
Male	3.4

Ranked NetSol Technologies Customer Service the Lowest

Asian or Pacific Islander	3.3
18-25	3.1
Female	2.6

NetSol Technologies Customer Service Score by Gender

Male customers rated NetSol Technologies's Customer Service score 0.8 stars higher than Female customers.

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Male

3.4/5

Female

2.6/5

NetSol Technologies Customer Service Score by Ethnicity

NetSol Technologies's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 3.4	Other	3.4

NetSol Technologies Customer Service Score by Age

NetSol Technologies's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1
26-30 4	26-30	4

NetSol Technologies Customer Service Score by Usage

NetSol Technologies's Customer Service score was rated 4 stars by customers who have used NetSol Technologies's products/services for Less than 1 Year.

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Less than 1 Year	4

NetSol Technologies Customer Service Score by Industry

NetSol Technologies's Customer Service score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

NetSol Technologies Customer Service vs. Competitors

Compared to its competitors, NetSol Technologies's Customer Service score is rated right above Coupa Software, and is preceded by Wipro Limited.

COMPANY		Customer Service Score
	Wipro Limited	4/5
	NetSol Technologies	3.5/5
	Coupa Software	3.5/5
	Datascan Technologies	N/A

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NetSol Technologies as an Employer

4.7/5

NetSol Technologies has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of NetSol Technologies

Najeeb Ghauri

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NetSol Technologies scored a 21 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of NetSol Technologies would recommend the brand to a friend. ENPS measures how likely NetSol Technologies employees would recommend working at NetSol Technologies to a friend.

Net Promoter Score

NPS Score

50%	Promoters
21%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
27%	Passive
33%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail