24
NPS
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Neuberger Berman
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About Neuberger Berman's Brand
NB Group provides wealth planning services and investment solutions to individuals and institutions. Among its major competitors, Neuberger Berman is ranked in 3rd place for NPS while Lehman Brothers is 1st, and AllianceBernstein is 2nd.Their current market cap is $62.71M
Brand at a Glance
94%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Neuberger Berman Ranking
- #2 / 4 of its competitors
Neuberger Berman NPS
Neuberger Berman's Net Promoter Score (NPS) is a 24 with 56% Promoters, 12% Passives, and 32% Detractors. Net Promoter Score tracks whether Neuberger Berman's customers would recommend using the product based on a scale of -100 to 100.
Neuberger Berman Overall NPS
| 56% | Promoters |
|---|---|
| 12% | Passives |
| 32% | Detractors |
Neuberger Berman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 54 | May 2023 | 54 |
Aug 2023 46 | Aug 2023 | 46 |
Sep 2023 46 | Sep 2023 | 46 |
Feb 2024 37 | Feb 2024 | 37 |
Mar 2024 28 | Mar 2024 | 28 |
Aug 2024 22 | Aug 2024 | 22 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 30 | Nov 2024 | 30 |
Mar 2025 24 | Mar 2025 | 24 |
Jun 2025 18 | Jun 2025 | 18 |
Oct 2025 21 | Oct 2025 | 21 |
Jan 2026 24 | Jan 2026 | 24 |
How Other Brands Compare
Neuberger Berman is ranked second for NPS among its competitors. AllianceBernstein and BlackRock come in first and third, with T. Rowe Price Group coming in at #4. Among those competitors, it is the lowest valued company behind BlackRock.
Neuberger Berman |  BlackRock |  T. Rowe Price Group |  AllianceBernstein | |
| Global Ranking | #- | #602 | #611 | #- |
| NPS | 24 | 10 | -10 | 48 |
| Valuation Updated every 24 hours for public companies | $62.71M | $108.30B | $24.91B | $415.08M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neuberger Berman NPS by Gender
Neuberger Berman's NPS was rated 49 by Male customers on Comparably.
Male
49
Neuberger Berman's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
N/A
Neuberger Berman's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Neuberger Berman NPS by Ethnicity
Neuberger Berman's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Neuberger Berman NPS vs. Competitors
Compared to its competitors, Neuberger Berman's NPS is rated right above BlackRock, and is preceded by AllianceBernstein.
| COMPANY | NPS Score | |
|---|---|---|
 | Lehman Brothers | 100 |
| AllianceBernstein | 48 |
| Neuberger Berman | 24 |
| BlackRock | 10 |
| T. Rowe Price Group | -10 |
Neuberger Berman Customer Reviews
Out of the 3 Neuberger Berman customer reviews 2 were positive and 1 was constructive. Neuberger Berman customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Neuberger Berman Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Neuberger Berman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Neuberger Berman Customer Loyalty Score by Gender
Neuberger Berman's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Neuberger Berman Customer Loyalty Score by Ethnicity
Neuberger Berman's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Neuberger Berman Customer Loyalty vs. Competitors
Compared to its competitors, Neuberger Berman's Customer Loyalty score is rated right above AllianceBernstein, and is preceded by Lehman Brothers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lehman Brothers | 100% |
| Neuberger Berman | 94% |
| AllianceBernstein | 93% |
| BlackRock | 75% |
| T. Rowe Price Group | 75% |
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Neuberger Berman Product Quality
3.7/5
Neuberger Berman has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Neuberger Berman Product Information
Neuberger Berman’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nb.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Neuberger Berman Product Quality
Neuberger Berman's Product Quality score was rated highest by Caucasian customers.
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Ranked Neuberger Berman Product Quality the Highest
Neuberger Berman Product Quality Score by Gender
Neuberger Berman's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Neuberger Berman Product Quality Score by Ethnicity
Neuberger Berman's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Neuberger Berman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Neuberger Berman Product Quality vs. Competitors
Compared to its competitors, Neuberger Berman's Product Quality score is rated right above T. Rowe Price Group, and is preceded by BlackRock.
| COMPANY | Product Quality Score | |
|---|---|---|
| AllianceBernstein | 4.2/5 |
| BlackRock | 3.8/5 |
| Neuberger Berman | 3.7/5 |
| T. Rowe Price Group | 3.3/5 |
| Lehman Brothers | 2.7/5 |
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Neuberger Berman Pricing
Neuberger Berman ROI & Value For Money
4/5
Neuberger Berman has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Neuberger Berman ROI
Neuberger Berman's ROI score was rated highest by Caucasian customers.
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Ranked Neuberger Berman ROI the Highest
Neuberger Berman ROI Score by Gender
Neuberger Berman's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Neuberger Berman ROI Score by Ethnicity
Neuberger Berman's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Neuberger Berman Pricing vs. Competitors
Compared to its competitors, Neuberger Berman's ROI score is rated right above BlackRock, and is preceded by AllianceBernstein.
| COMPANY | Pricing Score | |
|---|---|---|
| Lehman Brothers | 5/5 |
| AllianceBernstein | 4.1/5 |
| Neuberger Berman | 4/5 |
| BlackRock | 3.7/5 |
| T. Rowe Price Group | 3.3/5 |
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Neuberger Berman Customer Satisfaction (CSAT)
Neuberger Berman Customer Satisfaction (CSAT) Score
73 / 100
Neuberger Berman has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
56%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Neuberger Berman Customer Satisfaction
Neuberger Berman's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Neuberger Berman Customer Satisfaction the Highest
Neuberger Berman Customer Satisfaction Score by Gender
Neuberger Berman's Customer Satisfaction score was rated 76 by Male customers on Comparably.
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76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 13% |
Neuberger Berman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Neuberger Berman's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Neuberger Berman Customer Satisfaction vs. Competitors
Compared to its competitors, Neuberger Berman's Customer Satisfaction score is rated right above T. Rowe Price Group, and is preceded by BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lehman Brothers | 100% |
| AllianceBernstein | 87% |
| BlackRock | 78% |
| Neuberger Berman | 73% |
| T. Rowe Price Group | 50% |
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Neuberger Berman Customer Service
4/5
Neuberger Berman has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Neuberger Berman's Customer Service
Address
York, NY
Website
http://www.nb.com/
Quick Insights into Neuberger Berman Customer Service
Neuberger Berman's Customer Service score was rated highest by Caucasian customers.
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Ranked Neuberger Berman Customer Service the Highest
Neuberger Berman Customer Service Score by Gender
Neuberger Berman's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Neuberger Berman Customer Service Score by Ethnicity
Neuberger Berman's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Neuberger Berman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Neuberger Berman Customer Service vs. Competitors
Compared to its competitors, Neuberger Berman's Customer Service score is rated right above BlackRock, and is preceded by AllianceBernstein.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lehman Brothers | 5/5 |
| AllianceBernstein | 4.2/5 |
| Neuberger Berman | 4/5 |
| BlackRock | 3.8/5 |
| T. Rowe Price Group | 3.2/5 |
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Neuberger Berman as an Employer
4.3/5
Neuberger Berman has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Neuberger Berman scored a 24 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Neuberger Berman would recommend the brand to a friend. ENPS measures how likely Neuberger Berman employees would recommend working at Neuberger Berman to a friend.
Net Promoter Score
24
NPS Score
| 56% | Promoters |
|---|---|
| 12% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
