AllianceBernstein NPS & Customer Reviews | Comparably
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AllianceBernstein
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About AllianceBernstein's Brand

AllianceBernstein is a publicly traded global asset management firm, with approximately $735 billion in assets under management at March Among its major competitors, AllianceBernstein is ranked in 1st place for NPS while Lazard is 2nd, and BlackRock is 3rd.Their current market cap is $415.08M

Brand at a Glance

93%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service

AllianceBernstein Ranking

AllianceBernstein NPS

AllianceBernstein's Net Promoter Score (NPS) is a 48 with 67% Promoters, 14% Passives, and 19% Detractors. Net Promoter Score tracks whether AllianceBernstein's customers would recommend using the product based on a scale of -100 to 100.

AllianceBernstein Overall NPS

48
NPS
67%Promoters
14%Passives
19%Detractors
AllianceBernstein Overall NPS

AllianceBernstein NPS Trend

-100
-50
0
50
100
Jul 2022
45
Jul 202245
Sep 2022
48
Sep 202248
Oct 2022
52
Oct 202252
Dec 2022
53
Dec 202253
Apr 2023
55
Apr 202355
Jun 2023
50
Jun 202350
Jan 2024
50
Jan 202450
Mar 2024
49
Mar 202449
May 2024
49
May 202449
Nov 2024
45
Nov 202445
Apr 2025
46
Apr 202546
Jan 2026
48
Jan 202648

How Other Brands Compare

AllianceBernstein is ranked first for NPS among its competitors. Lazard and BlackRock come in second and third, with Navient Corporation coming in at #4. Among those competitors, it is the lowest valued company behind BlackRock.

AllianceBernstein's Logo
AllianceBernstein
BlackRock's Logo
BlackRock
Lazard's Logo
Lazard
Navient Corporation's Logo
Navient Corporation
Global Ranking#-#602#-#-
NPS481020-19
Valuation Updated every 24 hours for public companies$415.08M$108.30B$3.39B$2.66B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AllianceBernstein NPS by Gender

Male customers rated AllianceBernstein's NPS 57 points higher than Female customers.

Male

82

AllianceBernstein's NPS was rated 82 by Male customers on Comparably.

82%
Promoters
18%
Passives
0%
Detractors

Female

25

AllianceBernstein's NPS was rated 25 by Female customers on Comparably.

50%
Promoters
25%
Passives
25%
Detractors

AllianceBernstein NPS by Ethnicity

AllianceBernstein's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
100
Caucasian100
Hispanic or Latino
33
Hispanic or Latino33

AllianceBernstein NPS by Age

AllianceBernstein's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

0
20
40
60
80
100
Promoters
75%
Passives
0%
Detractors
25%
51-5575%0%25%
Promoters
67%
Passives
33%
Detractors
0%
56-6067%33%0%

AllianceBernstein NPS by Usage

AllianceBernstein's NPS was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
83
Less than 1 Year83
Over 10 Years
49
Over 10 Years49

AllianceBernstein NPS vs. Competitors

Compared to its competitors, AllianceBernstein's NPS is rated right above Lazard.

AllianceBernstein Customer Reviews

Out of the 4 AllianceBernstein customer reviews 4 were positive and 0 were constructive. AllianceBernstein customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Solid research and strategy that reflects investment goals
What do you value most about this brand?
Knowledge people across the board
What do you value most about this brand?
Brand Integrity and customer service
What do you value most about this brand?
Cross sector expertise and esg and quant

AllianceBernstein Customer Loyalty

93%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

93% of AllianceBernstein users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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93
93%
7
7%
AllianceBernstein Customer Loyalty

AllianceBernstein Customer Loyalty Score by Gender

AllianceBernstein's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male
100%
Yes
Female
100%
Yes

AllianceBernstein Customer Loyalty Score by Ethnicity

AllianceBernstein's Customer Loyalty score was rated 100% by both Caucasian and Hispanic or Latino customers on Comparably.

% who answered "Yes"

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100
out of 100
Caucasian
100
out of 100
Hispanic or Latino

AllianceBernstein Customer Loyalty Score by Age

AllianceBernstein's Customer Loyalty score was rated 100% by customers ages 51-55 and customers ages 56-60 on Comparably.

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0
20%
40%
60%
80%
100%
51-55
100%
51-55100%
56-60
100%
56-60100%

AllianceBernstein Customer Loyalty Score by Usage

AllianceBernstein's Customer Loyalty score was rated 100% by customers who have used AllianceBernstein's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.

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Less than 1 Year
100%
Over 10 Years
100%

AllianceBernstein Customer Loyalty Score by Industry

AllianceBernstein's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.

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Tech
100%
Accounting
100%

AllianceBernstein Customer Loyalty vs. Competitors

Compared to its competitors, AllianceBernstein's Customer Loyalty score is rated right above Navient Corporation, and is preceded by Fidelity Labs.

Unlock AllianceBernstein Customer Loyalty vs. Competitors Data

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Fidelity Labs' Logo
Navient Corporation's Logo
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AllianceBernstein Product Quality

4.2/5

AllianceBernstein has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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AllianceBernstein Product Information

AllianceBernstein’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AllianceBernstein's product the highest. Reviewers from the Accounting industry rated AllianceBernstein the lowest at 3.8.

Website
http://www.alliancebernstein.com
Company Size
1,001-5,000 Employees

Industry

Tech
FinTech
Venture Capital & Private Equity

Quick Insights into AllianceBernstein Product Quality

AllianceBernstein's Product Quality score was rated highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked AllianceBernstein Product Quality the Highest

Less than 1 Year
5
Caucasian
4.9
Male
4.7

Ranked AllianceBernstein Product Quality the Lowest

51-55
4.1
Female
4.1
Accounting
3.8

AllianceBernstein Product Quality Score by Gender

Male customers rated AllianceBernstein's Product Quality score 0.6 stars higher than Female customers.

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Male

4.7/5

Female

4.1/5

AllianceBernstein Product Quality Score by Ethnicity

AllianceBernstein's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.9
Caucasian4.9
Hispanic or Latino
4.3
Hispanic or Latino4.3

AllianceBernstein Product Quality Score by Age

AllianceBernstein's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
51-55
4.1
51-554.1
56-60
4.6
56-604.6

AllianceBernstein Product Quality Score by Usage

AllianceBernstein's Product Quality score was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
5
Over 10 Years
4.5

AllianceBernstein Product Quality Score by Industry

AllianceBernstein's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4.6
Accounting
3.8

AllianceBernstein Product Quality vs. Competitors

Compared to its competitors, AllianceBernstein's Product Quality score is rated right above BlackRock.

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AllianceBernstein Pricing

AllianceBernstein ROI & Value For Money

4.1/5

AllianceBernstein has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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AllianceBernstein Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from AllianceBernstein.

Quick Insights into AllianceBernstein ROI

AllianceBernstein's ROI score was rated highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked AllianceBernstein ROI the Highest

Less than 1 Year
4.9
Caucasian
4.6
56-60
4.5

Ranked AllianceBernstein ROI the Lowest

51-55
4
Female
3.9
Accounting
3.6

AllianceBernstein ROI Score by Gender

Male customers rated AllianceBernstein's ROI score 0.6 stars higher than Female customers.

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Male

4.5/5

Female

3.9/5

AllianceBernstein ROI Score by Ethnicity

AllianceBernstein's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.6
Caucasian4.6
Hispanic or Latino
4.1
Hispanic or Latino4.1

AllianceBernstein ROI Score by Age

AllianceBernstein's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
51-55
4
51-554
56-60
4.5
56-604.5

AllianceBernstein ROI Score by Usage

AllianceBernstein's ROI score was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.9
Over 10 Years
4.3

AllianceBernstein ROI Score by Industry

AllianceBernstein's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4.5
Accounting
3.6

AllianceBernstein Pricing vs. Competitors

Compared to its competitors, AllianceBernstein's ROI score is rated right above Westwood One.

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AllianceBernstein's Logo
VS
Westwood One's Logo
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AllianceBernstein Customer Satisfaction (CSAT)

AllianceBernstein Customer Satisfaction (CSAT) Score

87 / 100

AllianceBernstein has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied73%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied4%
Very Dissatisfied9%
Very Satisfied
73%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AllianceBernstein Customer Satisfaction

AllianceBernstein's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Accounting industry.

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Ranked AllianceBernstein Customer Satisfaction the Highest

56-60
100%
Caucasian
100%
Less than 1 Year
100%

Ranked AllianceBernstein Customer Satisfaction the Lowest

51-55
75%
Female
75%
Accounting
67%

AllianceBernstein Customer Satisfaction Score by Gender

Male customers rated AllianceBernstein's Customer Satisfaction score 25 points higher than Female customers.

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100 / 100
Male
Very Satisfied
91%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
75 / 100
Female
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%

AllianceBernstein Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AllianceBernstein's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

AllianceBernstein's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

AllianceBernstein Customer Satisfaction Score by Age

AllianceBernstein's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
51-55 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
51-5575%
56-60 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%

AllianceBernstein Customer Satisfaction Score by Usage

AllianceBernstein's Customer Satisfaction score was rated 100 points by customers who have used AllianceBernstein's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.

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Less than 1 Year
100
Over 10 Years
100

AllianceBernstein Customer Satisfaction Score by Industry

AllianceBernstein's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
100
Accounting
67

AllianceBernstein Customer Satisfaction vs. Competitors

Compared to its competitors, AllianceBernstein's Customer Satisfaction score is rated right above BlackRock.

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AllianceBernstein Customer Service

4.2/5

AllianceBernstein has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About AllianceBernstein's Customer Service

Address

1345 Avenue of the Americas, New York City, NY


Website

http://www.alliancebernstein.com

Quick Insights into AllianceBernstein Customer Service

AllianceBernstein's Customer Service score was rated highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.

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Ranked AllianceBernstein Customer Service the Highest

Less than 1 Year
4.9
Tech
4.6
56-60
4.5

Ranked AllianceBernstein Customer Service the Lowest

51-55
4.1
Female
4
Accounting
3.8

AllianceBernstein Customer Service Score by Gender

Male customers rated AllianceBernstein's Customer Service score 0.4 stars higher than Female customers.

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Male

4.4/5

Female

4/5

AllianceBernstein Customer Service Score by Ethnicity

AllianceBernstein's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
4.3
Hispanic or Latino4.3

AllianceBernstein Customer Service Score by Age

AllianceBernstein's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
51-55
4.1
51-554.1
56-60
4.5
56-604.5

AllianceBernstein Customer Service Score by Usage

AllianceBernstein's Customer Service score was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.9
Over 10 Years
4.3

AllianceBernstein Customer Service Score by Industry

AllianceBernstein's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4.6
Accounting
3.8

AllianceBernstein Customer Service vs. Competitors

Compared to its competitors, AllianceBernstein's Customer Service score is rated right above Westwood One, and is preceded by Fidelity Labs.

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AllianceBernstein as an Employer

3.9/5

AllianceBernstein has a 3.9/5 stars for its overall company culture rated by their employees

  AllianceBernstein CEO
top
35%
CEO of AllianceBernstein

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AllianceBernstein scored a 48 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of AllianceBernstein would recommend the brand to a friend. ENPS measures how likely AllianceBernstein employees would recommend working at AllianceBernstein to a friend.

Net Promoter Score

48
NPS Score
67%Promoters
14%Passive
19%Detractors

Employee Net Promoter Score

15
eNPS Score
48%Promoters
19%Passive
33%Detractors

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