

AllianceBernstein is a publicly traded global asset management firm, with approximately $735 billion in assets under management at March Among its major competitors, AllianceBernstein is ranked in 1st place for NPS while Lazard is 2nd, and BlackRock is 3rd.Their current market cap is $415.08M
AllianceBernstein's Net Promoter Score (NPS) is a 48 with 67% Promoters, 14% Passives, and 19% Detractors. Net Promoter Score tracks whether AllianceBernstein's customers would recommend using the product based on a scale of -100 to 100.
| 67% | Promoters |
|---|---|
| 14% | Passives |
| 19% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jul 2022 45 | Jul 2022 | 45 |
Sep 2022 48 | Sep 2022 | 48 |
Oct 2022 52 | Oct 2022 | 52 |
Dec 2022 53 | Dec 2022 | 53 |
Apr 2023 55 | Apr 2023 | 55 |
Jun 2023 50 | Jun 2023 | 50 |
Jan 2024 50 | Jan 2024 | 50 |
Mar 2024 49 | Mar 2024 | 49 |
May 2024 49 | May 2024 | 49 |
Nov 2024 45 | Nov 2024 | 45 |
Apr 2025 46 | Apr 2025 | 46 |
Jan 2026 48 | Jan 2026 | 48 |
AllianceBernstein is ranked first for NPS among its competitors. Lazard and BlackRock come in second and third, with Navient Corporation coming in at #4. Among those competitors, it is the lowest valued company behind BlackRock.
![]() AllianceBernstein | ![]() BlackRock | ![]() Lazard | ![]() Navient Corporation | |
| Global Ranking | #- | #602 | #- | #- |
| NPS | 48 | 10 | 20 | -19 |
| Valuation Updated every 24 hours for public companies | $415.08M | $108.30B | $3.39B | $2.66B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated AllianceBernstein's NPS 57 points higher than Female customers.
AllianceBernstein's NPS was rated 82 by Male customers on Comparably.
AllianceBernstein's NPS was rated 25 by Female customers on Comparably.
AllianceBernstein's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Hispanic or Latino 33 | Hispanic or Latino | 33 |
AllianceBernstein's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
AllianceBernstein's NPS was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
Over 10 Years 49 | Over 10 Years | 49 |
Compared to its competitors, AllianceBernstein's NPS is rated right above Lazard.
| COMPANY | NPS Score | |
|---|---|---|
![]() | AllianceBernstein | 48 |
![]() | Lazard | 20 |
![]() | BlackRock | 10 |
![]() | Fidelity Labs | 0 |
![]() | Westwood One | 0 |
![]() | Asta Funding | N/A |
![]() | Navient Corporation | -19 |
![]() | Q Investments | -50 |
Out of the 4 AllianceBernstein customer reviews 4 were positive and 0 were constructive. AllianceBernstein customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of AllianceBernstein users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AllianceBernstein's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
AllianceBernstein's Customer Loyalty score was rated 100% by both Caucasian and Hispanic or Latino customers on Comparably.
% who answered "Yes"
AllianceBernstein's Customer Loyalty score was rated 100% by customers ages 51-55 and customers ages 56-60 on Comparably.
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
AllianceBernstein's Customer Loyalty score was rated 100% by customers who have used AllianceBernstein's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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AllianceBernstein's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, AllianceBernstein's Customer Loyalty score is rated right above Navient Corporation, and is preceded by Fidelity Labs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Fidelity Labs | 100% |
![]() | AllianceBernstein | 93% |
![]() | Navient Corporation | 79% |
![]() | BlackRock | 75% |
![]() | Lazard | 68% |
![]() | Q Investments | 68% |
![]() | Westwood One | 10% |
![]() | Asta Funding | N/A |
AllianceBernstein has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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AllianceBernstein’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AllianceBernstein's product the highest. Reviewers from the Accounting industry rated AllianceBernstein the lowest at 3.8.
AllianceBernstein's Product Quality score was rated highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.
Male customers rated AllianceBernstein's Product Quality score 0.6 stars higher than Female customers.
AllianceBernstein's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
AllianceBernstein's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
56-60 4.6 | 56-60 | 4.6 |
AllianceBernstein's Product Quality score was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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AllianceBernstein's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, AllianceBernstein's Product Quality score is rated right above BlackRock.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | AllianceBernstein | 4.2/5 |
![]() | BlackRock | 3.8/5 |
![]() | Westwood One | 3.7/5 |
![]() | Lazard | 3.6/5 |
![]() | Fidelity Labs | 3.5/5 |
![]() | Q Investments | 3.2/5 |
![]() | Navient Corporation | 2.3/5 |
![]() | Asta Funding | N/A |
AllianceBernstein has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from AllianceBernstein.
AllianceBernstein's ROI score was rated highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.
Male customers rated AllianceBernstein's ROI score 0.6 stars higher than Female customers.
AllianceBernstein's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
AllianceBernstein's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
51-55 4 | 51-55 | 4 |
56-60 4.5 | 56-60 | 4.5 |
AllianceBernstein's ROI score was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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AllianceBernstein's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, AllianceBernstein's ROI score is rated right above Westwood One.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | AllianceBernstein | 4.1/5 |
![]() | Westwood One | 4/5 |
![]() | Lazard | 3.8/5 |
![]() | BlackRock | 3.7/5 |
![]() | Q Investments | 3/5 |
![]() | Fidelity Labs | 2.9/5 |
![]() | Navient Corporation | 2.3/5 |
![]() | Asta Funding | N/A |
AllianceBernstein has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AllianceBernstein's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Accounting industry.
Male customers rated AllianceBernstein's Customer Satisfaction score 25 points higher than Female customers.
Very Satisfied | 91% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Very Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
AllianceBernstein's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
AllianceBernstein's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
AllianceBernstein's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 75% | |||||||||||||||
| 56-60 | 100% |
AllianceBernstein's Customer Satisfaction score was rated 100 points by customers who have used AllianceBernstein's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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AllianceBernstein's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, AllianceBernstein's Customer Satisfaction score is rated right above BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | AllianceBernstein | 87% |
![]() | BlackRock | 78% |
![]() | Fidelity Labs | 75% |
![]() | Lazard | 69% |
![]() | Q Investments | 67% |
![]() | Westwood One | 50% |
![]() | Navient Corporation | 46% |
![]() | Asta Funding | 0% |
AllianceBernstein has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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1345 Avenue of the Americas, New York City, NY
http://www.alliancebernstein.com
AllianceBernstein's Customer Service score was rated highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and rated lowest by customers from the Accounting industry.
Male customers rated AllianceBernstein's Customer Service score 0.4 stars higher than Female customers.
AllianceBernstein's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
AllianceBernstein's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
56-60 4.5 | 56-60 | 4.5 |
AllianceBernstein's Customer Service score was rated the highest by customers who have used AllianceBernstein's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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AllianceBernstein's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, AllianceBernstein's Customer Service score is rated right above Westwood One, and is preceded by Fidelity Labs.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Fidelity Labs | 4.7/5 |
![]() | AllianceBernstein | 4.2/5 |
![]() | Westwood One | 4/5 |
![]() | BlackRock | 3.8/5 |
![]() | Lazard | 3.8/5 |
![]() | Q Investments | 3.1/5 |
![]() | Navient Corporation | 2.3/5 |
![]() | Asta Funding | N/A |
AllianceBernstein has a 3.9/5 stars for its overall company culture rated by their employees

AllianceBernstein scored a 48 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of AllianceBernstein would recommend the brand to a friend. ENPS measures how likely AllianceBernstein employees would recommend working at AllianceBernstein to a friend.
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |