-50
NPS
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Q Investments
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About Q Investments' Brand
Q Investments is a private investment firm based in Fort Worth, Texas. Among its major competitors, Q Investments is ranked in 5th place for NPS while AllianceBernstein is 1st, and Symetra is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Q Investments Ranking
- #4 / 4 of its competitors
Q Investments NPS
Q Investments's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Q Investments's customers would recommend using the product based on a scale of -100 to 100.
Q Investments Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Q Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Aug 2025 -50 | Aug 2025 | -50 |
How Other Brands Compare
Q Investments is ranked #4 for NPS among its competitors. AllianceBernstein and Symetra come in first and second, with BlackRock coming in at third.
Q Investments |  BlackRock |  AllianceBernstein |  Symetra | |
| Global Ranking | #- | #602 | #- | #- |
| NPS | -50 | 10 | 48 | 35 |
| Valuation Updated every 24 hours for public companies | - | $108.30B | $415.08M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Q Investments NPS vs. Competitors
Compared to its competitors, Q Investments's NPS is rated right below Westwood One.
| COMPANY | NPS Score | |
|---|---|---|
| AllianceBernstein | 48 |
| Symetra | 35 |
| BlackRock | 10 |
 | Westwood One | 0 |
| Q Investments | -50 |
Q Investments Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Q Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Q Investments Customer Loyalty vs. Competitors
Compared to its competitors, Q Investments's Customer Loyalty score is rated right above Westwood One, and is preceded by BlackRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AllianceBernstein | 93% |
| Symetra | 85% |
| BlackRock | 75% |
| Q Investments | 68% |
| Westwood One | 10% |
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Q Investments Product Quality
3.2/5
Q Investments has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Q Investments Product Information
Q Investments’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Industry
Tech
FinTech
Q Investments Product Quality vs. Competitors
Compared to its competitors, Q Investments's Product Quality score is rated right below Symetra.
| COMPANY | Product Quality Score | |
|---|---|---|
| AllianceBernstein | 4.2/5 |
| BlackRock | 3.8/5 |
| Westwood One | 3.7/5 |
| Symetra | 3.5/5 |
| Q Investments | 3.2/5 |
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Q Investments Pricing
Q Investments ROI & Value For Money
3/5
Q Investments has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Q Investments Pricing vs. Competitors
Compared to its competitors, Q Investments's ROI score is rated right below BlackRock.
| COMPANY | Pricing Score | |
|---|---|---|
| AllianceBernstein | 4.1/5 |
| Symetra | 4.1/5 |
| Westwood One | 4/5 |
| BlackRock | 3.7/5 |
| Q Investments | 3/5 |
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Q Investments Customer Satisfaction (CSAT)
Q Investments Customer Satisfaction (CSAT) Score
67 / 100
Q Investments has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Q Investments Customer Satisfaction vs. Competitors
Compared to its competitors, Q Investments's Customer Satisfaction score is rated right above Symetra, and is preceded by BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AllianceBernstein | 87% |
| BlackRock | 78% |
| Q Investments | 67% |
| Symetra | 58% |
| Westwood One | 50% |
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Q Investments Customer Service
3.1/5
Q Investments has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Q Investments's Customer Service
Address
301 Commerce Street, Suite 3200 -, Fort Worth, TX 76102
Website
https://www.qinvestments.com/
Q Investments Customer Service vs. Competitors
Compared to its competitors, Q Investments's Customer Service score is rated right below Symetra.
| COMPANY | Customer Service Score | |
|---|---|---|
| AllianceBernstein | 4.2/5 |
| Westwood One | 4/5 |
| BlackRock | 3.8/5 |
| Symetra | 3.5/5 |
| Q Investments | 3.1/5 |
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Q Investments as an Employer
2.3/5
Q Investments has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Q Investments scored a -50 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Q Investments would recommend the brand to a friend. ENPS measures how likely Q Investments employees would recommend working at Q Investments to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
