-20
NPS
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Nevro
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About Nevro's Brand
Nevro provides pain relief solutions for patients suffering from low back pain and other types of chronic pain. Among its major competitors, Nevro is ranked in 5th place for NPS while Abbott is 1st, and Medtronic is 2nd. Overall, Nevro has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.84B
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Nevro Ranking
- #4 / 4 of its competitors
Nevro NPS
Nevro's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Nevro's customers would recommend using the product based on a scale of -100 to 100.
Nevro Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Nevro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Oct 2020 -50 | Oct 2020 | -50 |
Nov 2020 -60 | Nov 2020 | -60 |
Dec 2020 -33 | Dec 2020 | -33 |
Jan 2021 -43 | Jan 2021 | -43 |
Feb 2021 -11 | Feb 2021 | -11 |
Jul 2021 -20 | Jul 2021 | -20 |
Jan 2022 -9 | Jan 2022 | -9 |
Apr 2022 -17 | Apr 2022 | -17 |
May 2023 -23 | May 2023 | -23 |
Jun 2024 -15 | Jun 2024 | -15 |
Sep 2025 -20 | Sep 2025 | -20 |
How Other Brands Compare
Nevro is ranked #4 for NPS among its competitors. Abbott and Medtronic come in first and second, with Boston Scientific coming in at third. Among those competitors, it is the lowest valued company behind Abbott.
Nevro |  Abbott |  Boston Scientific |  Medtronic | |
| Global Ranking | #- | #168 | #323 | #546 |
| NPS | -20 | 35 | 24 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $4.84B | $210.71B | $54.80B | $152.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nevro NPS by Gender
Nevro's NPS was rated -100 by Male customers on Comparably.
Male
-100
Nevro's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Nevro's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nevro NPS by Ethnicity
Nevro's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Nevro NPS by Age
Nevro's NPS was rated -100 points by customers ages 66+ on Comparably.
Nevro NPS by Usage
Nevro's NPS was rated -20 points by customers who have used Nevro's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -20 | 2 to 5 Years | -20 |
Nevro NPS vs. Competitors
Compared to its competitors, Nevro's NPS is rated right below Bio-Rad Laboratories.
| COMPANY | NPS Score | |
|---|---|---|
| Abbott | 35 |
| Medtronic | 30 |
| Boston Scientific | 24 |
 | Bio-Rad Laboratories | 20 |
| Nevro | -20 |
Nevro Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Nevro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nevro Customer Loyalty Score by Gender
Nevro's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Nevro Customer Loyalty Score by Ethnicity
Nevro's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nevro.
78
out of 100
Caucasian
Nevro Customer Loyalty Score by Age
Nevro's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Nevro Customer Loyalty Score by Usage
Nevro's Customer Loyalty score was rated 64% by customers who have used Nevro's products/services for 2 to 5 Years.
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Nevro Customer Loyalty vs. Competitors
Compared to its competitors, Nevro's Customer Loyalty score is rated right below Bio-Rad Laboratories.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Abbott | 81% |
| Boston Scientific | 80% |
| Medtronic | 77% |
| Bio-Rad Laboratories | 76% |
| Nevro | 59% |
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Nevro Product Quality
2.5/5
Nevro has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Nevro Product Information
Nevro’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.nevro.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into Nevro Product Quality
Nevro's Product Quality score was rated highest by customers who have used Nevro's products/services for 2 to 5 Years.
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Ranked Nevro Product Quality the Highest
Nevro Product Quality Score by Gender
Nevro's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Nevro Product Quality Score by Ethnicity
Nevro's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nevro.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Nevro Product Quality Score by Age
Nevro's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Nevro Product Quality Score by Usage
Nevro's Product Quality score was rated 2.3 stars by customers who have used Nevro's products/services for 2 to 5 Years.
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Nevro Product Quality vs. Competitors
Compared to its competitors, Nevro's Product Quality score is rated right below Bio-Rad Laboratories.
| COMPANY | Product Quality Score | |
|---|---|---|
| Abbott | 4/5 |
| Medtronic | 3.9/5 |
| Boston Scientific | 3.7/5 |
| Bio-Rad Laboratories | 3.7/5 |
| Nevro | 2.5/5 |
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Nevro Pricing
Nevro ROI & Value For Money
2.4/5
Nevro has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Nevro ROI
Nevro's ROI score was rated highest by customers who have used Nevro's products/services for 2 to 5 Years.
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Ranked Nevro ROI the Highest
Nevro ROI Score by Gender
Nevro's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Nevro ROI Score by Ethnicity
Nevro's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Nevro ROI Score by Age
Nevro's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nevro.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Nevro ROI Score by Usage
Nevro's ROI score was rated 2.3 stars by customers who have used Nevro's products/services for 2 to 5 Years.
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Nevro Pricing vs. Competitors
Compared to its competitors, Nevro's ROI score is rated right below Bio-Rad Laboratories.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Abbott | 3.9/5 |
| Boston Scientific | 3.8/5 |
| Bio-Rad Laboratories | 3.5/5 |
| Nevro | 2.4/5 |
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Nevro Customer Satisfaction (CSAT)
Nevro Customer Satisfaction (CSAT) Score
33 / 100
Nevro has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nevro Customer Satisfaction
Nevro's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Nevro Customer Satisfaction the Highest
Nevro Customer Satisfaction Score by Gender
Nevro's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Nevro Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nevro's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Nevro Customer Satisfaction Score by Age
Nevro's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Nevro Customer Satisfaction vs. Competitors
Compared to its competitors, Nevro's Customer Satisfaction score is rated right below Bio-Rad Laboratories.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Abbott | 76% |
| Medtronic | 72% |
| Boston Scientific | 69% |
| Bio-Rad Laboratories | 60% |
| Nevro | 34% |
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Nevro Customer Service
2.4/5
Nevro has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Nevro's Customer Service
Address
Redwood City, CA 94065
Website
http://www.nevro.com
Phone Number
650-433-3962
Nevro's Social Links
Quick Insights into Nevro Customer Service
Nevro's Customer Service score was rated highest by customers who have used Nevro's products/services for 2 to 5 Years.
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Ranked Nevro Customer Service the Highest
Nevro Customer Service Score by Gender
Nevro's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Nevro Customer Service Score by Ethnicity
Nevro's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Nevro Customer Service Score by Age
Nevro's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Nevro Customer Service Score by Usage
Nevro's Customer Service score was rated 2.8 stars by customers who have used Nevro's products/services for 2 to 5 Years.
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Nevro Customer Service vs. Competitors
Compared to its competitors, Nevro's Customer Service score is rated right below Bio-Rad Laboratories.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Abbott | 3.9/5 |
| Boston Scientific | 3.8/5 |
| Bio-Rad Laboratories | 3.5/5 |
| Nevro | 2.4/5 |
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Nevro as an Employer
4.7/5
Nevro has a 4.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Nevro scored a -20 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Nevro would recommend the brand to a friend. ENPS measures how likely Nevro employees would recommend working at Nevro to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 81% | Promoters |
|---|---|
| 16% | Passive |
| 3% | Detractors |
