14
NPS
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Newtek Business Services
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About Newtek Business Services' Brand
Newtek provides state-of-the-art, cost-efficient products and services and efficient business strategies to SMB accounts across all 50 states. Among its major competitors, Newtek Business Services is ranked in 1st place for NPS while AmTrust Financial is 2nd, and Travelers is 3rd.Their current market cap is $478.76M
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.5/5
Customer Service
Newtek Business Services Ranking
- #1 / 4 of its competitors
Newtek Business Services NPS
Newtek Business Services's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Newtek Business Services's customers would recommend using the product based on a scale of -100 to 100.
Newtek Business Services Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Newtek Business Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 15 | Mar 2023 | 15 |
How Other Brands Compare
Newtek Business Services is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with FedNat coming in at #4. Among those competitors, it is the third most valued company behind Travelers.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newtek Business Services NPS vs. Competitors
Compared to its competitors, Newtek Business Services's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| Newtek Business Services | 14 |
 | AmTrust Financial | 6 |
 | Travelers | -8 |
 | Assurant | -39 |
Newtek Business Services Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Newtek Business Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newtek Business Services Customer Loyalty vs. Competitors
Compared to its competitors, Newtek Business Services's Customer Loyalty score is rated right below Assurant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AmTrust Financial | 80% |
| Travelers | 80% |
| Assurant | 67% |
| Newtek Business Services | 53% |
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Newtek Business Services Product Quality
3/5
Newtek Business Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Newtek Business Services Product Information
Newtek Business Services’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.newtekone.com
- Company Size
- 201-500 Employees
Industry
Business Services
Newtek Business Services Product Quality vs. Competitors
Compared to its competitors, Newtek Business Services's Product Quality score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| AmTrust Financial | 3.4/5 |
| Newtek Business Services | 3/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
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Newtek Business Services Pricing
Newtek Business Services ROI & Value For Money
2.9/5
Newtek Business Services has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Newtek Business Services Pricing vs. Competitors
Compared to its competitors, Newtek Business Services's ROI score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| AmTrust Financial | 3.6/5 |
| Newtek Business Services | 2.9/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
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Newtek Business Services Customer Satisfaction (CSAT)
Newtek Business Services Customer Satisfaction (CSAT) Score
50 / 100
Newtek Business Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Newtek Business Services Customer Satisfaction vs. Competitors
Compared to its competitors, Newtek Business Services's Customer Satisfaction score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AmTrust Financial | 62% |
| Newtek Business Services | 50% |
| Travelers | 44% |
| Assurant | 25% |
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Newtek Business Services Customer Service
2.5/5
Newtek Business Services has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Newtek Business Services's Customer Service
Address
1981 Marcus Avenue, Suite 130, New York City, NY 11042
Website
https://www.newtekone.com
Phone Number
(855)763-9835
Newtek Business Services's Social Links
Newtek Business Services Customer Service vs. Competitors
Compared to its competitors, Newtek Business Services's Customer Service score is rated right above Assurant, and is preceded by Travelers.
| COMPANY | Customer Service Score | |
|---|---|---|
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| Newtek Business Services | 2.5/5 |
| Assurant | 1.8/5 |
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Newtek Business Services as an Employer
4.6/5
Newtek Business Services has a 4.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Newtek Business Services scored a 14 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Newtek Business Services would recommend the brand to a friend. ENPS measures how likely Newtek Business Services employees would recommend working at Newtek Business Services to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
