-100
NPS
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NextCapital
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About NextCapital's Brand
"NextCapital provides managed accounts, portfolio dashboard and wealth forecasting solutions." Among its major competitors, NextCapital is ranked in 5th place for NPS while Betterment is 1st, and Personal Capital is 2nd.Their current valuation is $150.00M
Brand at a Glance
4/5
Product Quality
NextCapital Ranking
- #3 / 4 of its competitors
NextCapital NPS
NextCapital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NextCapital's customers would recommend using the product based on a scale of -100 to 100.
NextCapital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NextCapital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
How Other Brands Compare
NextCapital is ranked third for NPS among its competitors. Betterment and Wealthfront come in first and second, with United Community Financial coming in at #4. Among those competitors, it is the lowest valued company behind Wealthfront.
NextCapital |  Betterment |  Wealthfront |  United Community Financial | |
| Global Ranking | #- | #830 | #- | #- |
| NPS | -100 | 38 | 10 | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $800.00M | $900.00M | $525.86M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NextCapital NPS vs. Competitors
Compared to its competitors, NextCapital's NPS is rated right below Southern Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Betterment | 38 |
 | Personal Capital | 11 |
| Wealthfront | 10 |
 | Southern Bank | -8 |
| NextCapital | -100 |
NextCapital Product Quality
4/5
NextCapital has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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NextCapital Product Information
NextCapital’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://nextcapital.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
NextCapital Product Quality vs. Competitors
Compared to its competitors, NextCapital's Product Quality score is rated right above Betterment.
| COMPANY | Product Quality Score | |
|---|---|---|
| NextCapital | 4/5 |
| Betterment | 3.9/5 |
| Wealthfront | 3.6/5 |
| Southern Bank | 3.3/5 |
| Personal Capital | 3/5 |
Unlock NextCapital Product Quality vs. Competitors Data
VS
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NextCapital Customer Satisfaction (CSAT)
NextCapital Customer Satisfaction (CSAT) Score
100 / 100
NextCapital has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NextCapital Customer Satisfaction vs. Competitors
Compared to its competitors, NextCapital's Customer Satisfaction score is rated right above Betterment.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NextCapital | 100% |
| Betterment | 87% |
| Wealthfront | 69% |
| Personal Capital | 60% |
| Southern Bank | 50% |
Unlock NextCapital Customer Satisfaction vs. Competitors Data
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NextCapital as an Employer
4.4/5
NextCapital has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
NextCapital scored a -100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of NextCapital would recommend the brand to a friend. ENPS measures how likely NextCapital employees would recommend working at NextCapital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 68% | Promoters |
|---|---|
| 21% | Passive |
| 11% | Detractors |
