-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NEXTEER AUTOMOTIVE
Marketing or Exec? Claim Your Free Account
About NEXTEER AUTOMOTIVE's Brand
Nexteer Automotive is an automotive parts supplier owned by Pacific Century Motors Among its major competitors, NEXTEER AUTOMOTIVE is ranked in 4th place for NPS while Toyota Motor Sales is 1st, and Volkswagen is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
NEXTEER AUTOMOTIVE Ranking
- #4 / 4 of its competitors
NEXTEER AUTOMOTIVE NPS
NEXTEER AUTOMOTIVE's Net Promoter Score (NPS) is a -13 with 27% Promoters, 33% Passives, and 40% Detractors. Net Promoter Score tracks whether NEXTEER AUTOMOTIVE's customers would recommend using the product based on a scale of -100 to 100.
NEXTEER AUTOMOTIVE Overall NPS
| 27% | Promoters |
|---|---|
| 33% | Passives |
| 40% | Detractors |
NEXTEER AUTOMOTIVE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jun 2022 -25 | Jun 2022 | -25 |
Aug 2022 -40 | Aug 2022 | -40 |
Nov 2022 -57 | Nov 2022 | -57 |
Oct 2023 -50 | Oct 2023 | -50 |
Nov 2023 -20 | Nov 2023 | -20 |
Dec 2023 -9 | Dec 2023 | -9 |
Mar 2024 -8 | Mar 2024 | -8 |
Nov 2024 -22 | Nov 2024 | -22 |
Jun 2025 -14 | Jun 2025 | -14 |
How Other Brands Compare
NEXTEER AUTOMOTIVE is ranked #4 for NPS among its competitors. Toyota Motor Sales and Volkswagen come in first and second, with Samsung coming in at third.
NEXTEER AUTOMOTIVE |  Samsung |  Toyota Motor Sales |  Volkswagen | |
| Global Ranking | #- | #103 | #- | #- |
| NPS | -13 | 14 | 17 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $263.86B | $239.60B | $107.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NEXTEER AUTOMOTIVE NPS vs. Competitors
Compared to its competitors, NEXTEER AUTOMOTIVE's NPS is rated right below Samsung.
| COMPANY | NPS Score | |
|---|---|---|
| Toyota Motor Sales | 17 |
| Volkswagen | 16 |
| Samsung | 14 |
| NEXTEER AUTOMOTIVE | -13 |
NEXTEER AUTOMOTIVE Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of NEXTEER AUTOMOTIVE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NEXTEER AUTOMOTIVE Customer Loyalty vs. Competitors
Compared to its competitors, NEXTEER AUTOMOTIVE's Customer Loyalty score is rated right below Volkswagen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Toyota Motor Sales | 84% |
| Samsung | 82% |
| Volkswagen | 78% |
| NEXTEER AUTOMOTIVE | 54% |
Unlock NEXTEER AUTOMOTIVE Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEXTEER AUTOMOTIVE Customer Loyalty vs. Competitors data and gain insights into your customers today.
NEXTEER AUTOMOTIVE Product Quality
3.4/5
NEXTEER AUTOMOTIVE has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXTEER AUTOMOTIVE's overall Product Quality score rated by its users and customers.
NEXTEER AUTOMOTIVE Product Information
NEXTEER AUTOMOTIVE’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.nexteer.com
Industry
Tech
NEXTEER AUTOMOTIVE Product Quality vs. Competitors
Compared to its competitors, NEXTEER AUTOMOTIVE's Product Quality score is rated right below Samsung.
| COMPANY | Product Quality Score | |
|---|---|---|
| Volkswagen | 3.8/5 |
| Toyota Motor Sales | 3.7/5 |
| Samsung | 3.6/5 |
| NEXTEER AUTOMOTIVE | 3.4/5 |
Unlock NEXTEER AUTOMOTIVE Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEXTEER AUTOMOTIVE Product Quality vs. Competitors data and gain insights into your customers today.
NEXTEER AUTOMOTIVE Pricing
NEXTEER AUTOMOTIVE ROI & Value For Money
3.3/5
NEXTEER AUTOMOTIVE has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXTEER AUTOMOTIVE's overall ROI score rated by its users and customers.
NEXTEER AUTOMOTIVE Pricing vs. Competitors
Compared to its competitors, NEXTEER AUTOMOTIVE's ROI score is rated right below Toyota Motor Sales.
| COMPANY | Pricing Score | |
|---|---|---|
| Volkswagen | 3.5/5 |
| Samsung | 3.5/5 |
| Toyota Motor Sales | 3.3/5 |
| NEXTEER AUTOMOTIVE | 3.3/5 |
Unlock NEXTEER AUTOMOTIVE ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEXTEER AUTOMOTIVE ROI vs. Competitors data and gain insights into your customers today.
NEXTEER AUTOMOTIVE Customer Satisfaction (CSAT)
NEXTEER AUTOMOTIVE Customer Satisfaction (CSAT) Score
70 / 100
NEXTEER AUTOMOTIVE has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NEXTEER AUTOMOTIVE Customer Satisfaction vs. Competitors
Compared to its competitors, NEXTEER AUTOMOTIVE's Customer Satisfaction score is rated right above Samsung, and is preceded by Volkswagen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota Motor Sales | 88% |
| Volkswagen | 76% |
| NEXTEER AUTOMOTIVE | 70% |
| Samsung | 68% |
Unlock NEXTEER AUTOMOTIVE Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEXTEER AUTOMOTIVE Customer Satisfaction vs. Competitors data and gain insights into your customers today.
NEXTEER AUTOMOTIVE Customer Service
3.4/5
NEXTEER AUTOMOTIVE has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXTEER AUTOMOTIVE's overall Customer Service score rated by its users and customers.
About NEXTEER AUTOMOTIVE's Customer Service
Address
Atlanta, GA 48601
Website
http://www.nexteer.com
NEXTEER AUTOMOTIVE Customer Service vs. Competitors
Compared to its competitors, NEXTEER AUTOMOTIVE's Customer Service score is rated right below Samsung.
| COMPANY | Customer Service Score | |
|---|---|---|
| Volkswagen | 3.6/5 |
| Toyota Motor Sales | 3.5/5 |
| Samsung | 3.5/5 |
| NEXTEER AUTOMOTIVE | 3.4/5 |
Unlock NEXTEER AUTOMOTIVE Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NEXTEER AUTOMOTIVE Customer Service vs. Competitors data and gain insights into your customers today.
NEXTEER AUTOMOTIVE as an Employer
2.8/5
NEXTEER AUTOMOTIVE has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
NEXTEER AUTOMOTIVE scored a -13 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of NEXTEER AUTOMOTIVE would recommend the brand to a friend. ENPS measures how likely NEXTEER AUTOMOTIVE employees would recommend working at NEXTEER AUTOMOTIVE to a friend.
Net Promoter Score
-13
NPS Score
| 27% | Promoters |
|---|---|
| 33% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
