-100
NPS
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Nilfisk Advance
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About Nilfisk Advance's Brand
Supplier of professional cleaning equipment in commercial, industrial, and consumer markets. Among its major competitors, Nilfisk Advance is ranked in 5th place for NPS while Tennant Company is 1st, and Tennant is 2nd.
Brand at a Glance
47%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Nilfisk Advance Ranking
- #4 / 4 of its competitors
Nilfisk Advance NPS
Nilfisk Advance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nilfisk Advance's customers would recommend using the product based on a scale of -100 to 100.
Nilfisk Advance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nilfisk Advance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
How Other Brands Compare
Nilfisk Advance is ranked #4 for NPS among its competitors. Tennant Company and Tennant come in first and second, with Electrolux coming in at third.
Nilfisk Advance |  Electrolux |  Tennant Company |  Tennant | |
| Global Ranking | #- | #312 | #- | #- |
| NPS | -100 | -26 | 100 | 60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.03B | $1.50B | $1.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nilfisk Advance NPS vs. Competitors
Compared to its competitors, Nilfisk Advance's NPS is rated right below Hoover.
| COMPANY | NPS Score | |
|---|---|---|
| Tennant Company | 100 |
| Tennant | 60 |
| Electrolux | -26 |
 | Hoover | -51 |
| Nilfisk Advance | -100 |
Nilfisk Advance Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Nilfisk Advance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nilfisk Advance Customer Loyalty vs. Competitors
Compared to its competitors, Nilfisk Advance's Customer Loyalty score is rated right below Hoover.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tennant Company | 100% |
| Tennant | 83% |
| Electrolux | 68% |
| Hoover | 68% |
| Nilfisk Advance | 47% |
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Nilfisk Advance Product Quality
2/5
Nilfisk Advance has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Nilfisk Advance Product Information
Nilfisk Advance’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Nilfisk Advance Product Quality vs. Competitors
Compared to its competitors, Nilfisk Advance's Product Quality score is rated right below Electrolux.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tennant Company | 5/5 |
| Tennant | 4/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.5/5 |
| Nilfisk Advance | 2/5 |
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Nilfisk Advance Pricing
Nilfisk Advance ROI & Value For Money
1.7/5
Nilfisk Advance has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Nilfisk Advance Pricing vs. Competitors
Compared to its competitors, Nilfisk Advance's ROI score is rated right below Electrolux.
| COMPANY | Pricing Score | |
|---|---|---|
| Tennant Company | 5/5 |
| Tennant | 3.9/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.3/5 |
| Nilfisk Advance | 1.7/5 |
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Nilfisk Advance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nilfisk Advance Customer Satisfaction vs. Competitors
Compared to its competitors, Nilfisk Advance's Customer Satisfaction score is rated right below Hoover.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tennant Company | 100% |
| Tennant | 100% |
| Electrolux | 35% |
| Hoover | 33% |
| Nilfisk Advance | 0% |
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Nilfisk Advance Customer Service
1.7/5
Nilfisk Advance has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Nilfisk Advance's Customer Service
Address
Denmark
Website
https://www.nilfisk.com/en/pages/default.aspx
Nilfisk Advance Customer Service vs. Competitors
Compared to its competitors, Nilfisk Advance's Customer Service score is rated right below Electrolux.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tennant Company | 5/5 |
| Tennant | 3.9/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.3/5 |
| Nilfisk Advance | 1.7/5 |
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Nilfisk Advance as an Employer
4.1/5
Nilfisk Advance has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Nilfisk Advance scored a -100 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Nilfisk Advance would recommend the brand to a friend. ENPS measures how likely Nilfisk Advance employees would recommend working at Nilfisk Advance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
