25
NPS
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Noble Systems
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About Noble Systems' Brand
Customer Contact Center Technology Among its major competitors, Noble Systems is ranked in 3rd place for NPS while Tata is 1st, and Aircall is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Noble Systems Ranking
- #2 / 4 of its competitors
Noble Systems NPS
Noble Systems's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Noble Systems's customers would recommend using the product based on a scale of -100 to 100.
Noble Systems Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Noble Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
Sep 2020 25 | Sep 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Noble Systems NPS by Usage
Noble Systems's NPS was rated the highest by customers who have used Noble Systems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Noble Systems NPS vs. Competitors
Compared to its competitors, Noble Systems's NPS is rated right above GoPro, and is preceded by Aircall.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
 | Aircall | 36 |
| Noble Systems | 25 |
 | GoPro | 21 |
 | Genesys | 11 |
 | Lily Gulik | N/A |
| Superior Plus | -100 |
Noble Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Noble Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Noble Systems Customer Loyalty vs. Competitors
Compared to its competitors, Noble Systems's Customer Loyalty score is rated right above Lily Gulik, and is preceded by Aircall.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Superior Plus | 100% |
| Tata | 87% |
| Genesys | 78% |
| GoPro | 69% |
| Aircall | 68% |
| Noble Systems | 10% |
| Lily Gulik | N/A |
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Noble Systems Product Quality
3.5/5
Noble Systems has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Noble Systems Product Information
Noble Systems serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Mexico. Noble Systems supports Web devices and offers products for small, medium, and large sized businesses.
Noble Systems’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Outsourcing or Offshoring industry rated Noble Systems's product the highest.
- Website
- http://www.noblesystems.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Call Center Software
Contact Center Software
Unified Communications Software
IVR Software
Predictive Dialer Software
Auto Dialer Software
Quick Insights into Noble Systems Product Quality
Noble Systems's Product Quality score was rated highest by customers from the Outsourcing or Offshoring industry.
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Ranked Noble Systems Product Quality the Highest
Noble Systems Product Quality Score by Usage
Noble Systems's Product Quality score was rated 2.6 stars by customers who have used Noble Systems's products/services for 2 to 5 Years.
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Noble Systems Product Quality Score by Industry
Noble Systems's Product Quality score was rated 3 stars by Outsourcing or Offshoring industry customers.
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Noble Systems Product Quality vs. Competitors
Compared to its competitors, Noble Systems's Product Quality score is rated right above Superior Plus, and is preceded by Genesys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Aircall | 4/5 |
| GoPro | 3.7/5 |
| Genesys | 3.7/5 |
| Noble Systems | 3.5/5 |
| Superior Plus | 2.7/5 |
| Lily Gulik | N/A |
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Noble Systems Pricing
Noble Systems ROI & Value For Money
3.1/5
Noble Systems has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Noble Systems Pricing Plans
Noble Systems has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Noble Systems?
Small Businesses
Medium Businesses
Large Enterprises
Noble Systems Pricing vs. Competitors
Compared to its competitors, Noble Systems's ROI score is rated right above Superior Plus, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Aircall | 3.9/5 |
| Genesys | 3.7/5 |
| GoPro | 3.3/5 |
| Noble Systems | 3.1/5 |
| Superior Plus | 2.7/5 |
| Lily Gulik | N/A |
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Noble Systems Customer Service
3/5
Noble Systems has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Noble Systems's Customer Service
Address
1200 Ashwood Parkway, Suite 300, Atlanta, GA
Website
http://www.noblesystems.com
Phone Number
4048511331
Noble Systems Customer Service vs. Competitors
Compared to its competitors, Noble Systems's Customer Service score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Superior Plus | 4.5/5 |
| Tata | 4.3/5 |
| Genesys | 3.7/5 |
| Aircall | 3.6/5 |
| GoPro | 3.4/5 |
| Noble Systems | 3/5 |
| Lily Gulik | N/A |
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Noble Systems as an Employer
3.7/5
Noble Systems has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Noble Systems scored a 25 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Noble Systems would recommend the brand to a friend. ENPS measures how likely Noble Systems employees would recommend working at Noble Systems to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
