100
NPS
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Nomura Holdings
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About Nomura Holdings' Brand
"Nomura provides financial services for individuals, corporations, financial institutions and governments." Among its major competitors, Nomura Holdings is ranked in 1st place for NPS while Goldman Sachs is 2nd, and Credit Suisse is 3rd.Their current market cap is $19.24B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Nomura Holdings Ranking
- #1 / 4 of its competitors
Nomura Holdings NPS
Nomura Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Nomura Holdings's customers would recommend using the product based on a scale of -100 to 100.
Nomura Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Nomura Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
Nomura Holdings is ranked first for NPS among its competitors. Goldman Sachs and Credit Suisse come in second and third, with Morgan Stanley coming in at #4. Among those competitors, it is the third most valued company behind Morgan Stanley.
Nomura Holdings |  Goldman Sachs |  Morgan Stanley |  Credit Suisse | |
| Global Ranking | #- | #145 | #199 | #401 |
| NPS | 100 | 27 | -8 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $19.24B | $113.07B | $147.94B | $1.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nomura Holdings NPS vs. Competitors
Compared to its competitors, Nomura Holdings's NPS is rated right above Goldman Sachs.
| COMPANY | NPS Score | |
|---|---|---|
| Nomura Holdings | 100 |
| Goldman Sachs | 27 |
| Credit Suisse | 15 |
| Morgan Stanley | -8 |
 | Mizuho Bank | -100 |
 | Nomura Research Institute | -100 |
Nomura Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nomura Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nomura Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Nomura Holdings's Customer Loyalty score is rated right above Mizuho Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nomura Holdings | 100% |
| Mizuho Bank | 100% |
| Credit Suisse | 80% |
| Morgan Stanley | 69% |
| Goldman Sachs | 65% |
| Nomura Research Institute | N/A |
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Nomura Holdings Product Quality
5/5
Nomura Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Nomura Holdings Product Information
Nomura Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.nomura.com/
- Company Size
- 10,000+ Employees
Industry
Banking
FinTech
Nomura Holdings Product Quality vs. Competitors
Compared to its competitors, Nomura Holdings's Product Quality score is rated right above Mizuho Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nomura Holdings | 5/5 |
| Mizuho Bank | 5/5 |
| Nomura Research Institute | 4/5 |
| Credit Suisse | 3.8/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.4/5 |
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Nomura Holdings Pricing
Nomura Holdings ROI & Value For Money
5/5
Nomura Holdings has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Nomura Holdings Pricing vs. Competitors
Compared to its competitors, Nomura Holdings's ROI score is rated right above Credit Suisse.
| COMPANY | Pricing Score | |
|---|---|---|
| Nomura Holdings | 5/5 |
| Credit Suisse | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.3/5 |
| Mizuho Bank | 2.5/5 |
| Nomura Research Institute | N/A |
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Nomura Holdings Customer Satisfaction (CSAT)
Nomura Holdings Customer Satisfaction (CSAT) Score
100 / 100
Nomura Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nomura Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Nomura Holdings's Customer Satisfaction score is rated right above Nomura Research Institute.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nomura Holdings | 100% |
| Nomura Research Institute | 100% |
| Goldman Sachs | 72% |
| Credit Suisse | 64% |
| Morgan Stanley | 45% |
| Mizuho Bank | 0% |
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Nomura Holdings Customer Service
5/5
Nomura Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Nomura Holdings's Customer Service
Address
Tokio, TX
Website
https://www.nomura.com/
Nomura Holdings Customer Service vs. Competitors
Compared to its competitors, Nomura Holdings's Customer Service score is rated right above Credit Suisse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nomura Holdings | 5/5 |
| Credit Suisse | 3.7/5 |
| Goldman Sachs | 3.6/5 |
| Morgan Stanley | 3.4/5 |
| Mizuho Bank | 2.5/5 |
| Nomura Research Institute | N/A |
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Nomura Holdings as an Employer
3.3/5
Nomura Holdings has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nomura Holdings scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Nomura Holdings would recommend the brand to a friend. ENPS measures how likely Nomura Holdings employees would recommend working at Nomura Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
