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NPS
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GAMESTOP CORP.
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About GAMESTOP CORP. Brand
Among its major competitors, GAMESTOP CORP. is ranked in 3rd place for NPS while Nintendo is 1st, and Amazon is 2nd.Their current market cap is $8.21B
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
GAMESTOP CORP. Ranking
- #3 / 4 of its competitors
GAMESTOP CORP. NPS
GAMESTOP CORP.'s Net Promoter Score (NPS) is a 0 with 37% Promoters, 26% Passives, and 37% Detractors. Net Promoter Score tracks whether GAMESTOP CORP.'s customers would recommend using the product based on a scale of -100 to 100.
GAMESTOP CORP. Overall NPS
| 37% | Promoters |
|---|---|
| 26% | Passives |
| 37% | Detractors |
GAMESTOP CORP. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 4 | Jul 2023 | 4 |
Aug 2023 11 | Aug 2023 | 11 |
Nov 2023 13 | Nov 2023 | 13 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 6 | Mar 2024 | 6 |
Oct 2024 4 | Oct 2024 | 4 |
Dec 2024 7 | Dec 2024 | 7 |
Feb 2025 6 | Feb 2025 | 6 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 3 | Dec 2025 | 3 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
GAMESTOP CORP. is ranked third for NPS among its competitors. Nintendo and Amazon come in first and second, with Best Buy coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GAMESTOP CORP. NPS by Gender
GAMESTOP CORP.'s NPS was rated -20 by Male customers on Comparably.
Male
-20
GAMESTOP CORP.'s NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
N/A
GAMESTOP CORP.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GAMESTOP CORP. NPS by Age
GAMESTOP CORP.'s NPS was rated -33 points by customers ages 18-25 on Comparably.
GAMESTOP CORP. NPS by Usage
GAMESTOP CORP.'s NPS was rated -25 points by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -25 | Over 10 Years | -25 |
GAMESTOP CORP. NPS vs. Competitors
Compared to its competitors, GAMESTOP CORP.'s NPS is rated right above Best Buy, and is preceded by Amazon.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Amazon | 49 |
| GAMESTOP CORP. | 0 |
 | Best Buy | -3 |
 | GameFly | -100 |
GAMESTOP CORP. Customer Reviews
Out of the 2 GAMESTOP CORP. customer reviews 2 were positive and 0 were constructive. GAMESTOP CORP. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GAMESTOP CORP. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of GAMESTOP CORP. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GAMESTOP CORP. Customer Loyalty Score by Gender
GAMESTOP CORP.'s Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
GAMESTOP CORP. Customer Loyalty Score by Age
GAMESTOP CORP.'s Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
GAMESTOP CORP. Customer Loyalty Score by Usage
GAMESTOP CORP.'s Customer Loyalty score was rated 55% by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.
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GAMESTOP CORP. Customer Loyalty vs. Competitors
Compared to its competitors, GAMESTOP CORP.'s Customer Loyalty score is rated right below Best Buy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GameFly | 100% |
| Nintendo | 89% |
| Amazon | 89% |
| Best Buy | 76% |
| GAMESTOP CORP. | 60% |
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GAMESTOP CORP. Product Quality
3.8/5
GAMESTOP CORP. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GAMESTOP CORP. Product Information
GAMESTOP CORP.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.gamestop.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into GAMESTOP CORP. Product Quality
GAMESTOP CORP.'s Product Quality score was rated highest by customers ages 18-25.
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Ranked GAMESTOP CORP. Product Quality the Highest
GAMESTOP CORP. Product Quality Score by Gender
GAMESTOP CORP.'s Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
GAMESTOP CORP. Product Quality Score by Age
GAMESTOP CORP.'s Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
GAMESTOP CORP. Product Quality Score by Usage
GAMESTOP CORP.'s Product Quality score was rated 3.2 stars by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.
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GAMESTOP CORP. Product Quality vs. Competitors
Compared to its competitors, GAMESTOP CORP.'s Product Quality score is rated right above Best Buy, and is preceded by Amazon.
| COMPANY | Product Quality Score | |
|---|---|---|
| GameFly | 5/5 |
| Nintendo | 4.4/5 |
| Amazon | 4.2/5 |
| GAMESTOP CORP. | 3.8/5 |
| Best Buy | 3.1/5 |
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GAMESTOP CORP. Pricing
GAMESTOP CORP. ROI & Value For Money
3.2/5
GAMESTOP CORP. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into GAMESTOP CORP. ROI
GAMESTOP CORP.'s ROI score was rated highest by customers ages 18-25.
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Ranked GAMESTOP CORP. ROI the Highest
GAMESTOP CORP. ROI Score by Gender
GAMESTOP CORP.'s ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
GAMESTOP CORP. ROI Score by Age
GAMESTOP CORP.'s ROI score was rated 2.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
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5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
GAMESTOP CORP. ROI Score by Usage
GAMESTOP CORP.'s ROI score was rated 2.5 stars by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.
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GAMESTOP CORP. Pricing vs. Competitors
Compared to its competitors, GAMESTOP CORP.'s ROI score is rated right above Best Buy, and is preceded by GameFly.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| Nintendo | 4/5 |
| GameFly | 4/5 |
| GAMESTOP CORP. | 3.2/5 |
| Best Buy | 3/5 |
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GAMESTOP CORP. Customer Satisfaction (CSAT)
GAMESTOP CORP. Customer Satisfaction (CSAT) Score
59 / 100
GAMESTOP CORP. has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
23%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GAMESTOP CORP. Customer Satisfaction
GAMESTOP CORP.'s Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked GAMESTOP CORP. Customer Satisfaction the Highest
GAMESTOP CORP. Customer Satisfaction Score by Gender
GAMESTOP CORP.'s Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
GAMESTOP CORP. Customer Satisfaction Score by Age
GAMESTOP CORP.'s Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
GAMESTOP CORP. Customer Satisfaction Score by Usage
GAMESTOP CORP.'s Customer Satisfaction score was rated 34 points by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.
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GAMESTOP CORP. Customer Satisfaction vs. Competitors
Compared to its competitors, GAMESTOP CORP.'s Customer Satisfaction score is rated right above Best Buy, and is preceded by Amazon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GameFly | 100% |
| Nintendo | 88% |
| Amazon | 84% |
| GAMESTOP CORP. | 59% |
| Best Buy | 53% |
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GAMESTOP CORP. Customer Service
3.5/5
GAMESTOP CORP. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About GAMESTOP CORP.'s Customer Service
Address
Waukesha, WI 76051
Website
http://www.gamestop.com
Quick Insights into GAMESTOP CORP. Customer Service
GAMESTOP CORP.'s Customer Service score was rated highest by customers ages 18-25.
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Ranked GAMESTOP CORP. Customer Service the Highest
GAMESTOP CORP. Customer Service Score by Gender
GAMESTOP CORP.'s Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
GAMESTOP CORP. Customer Service Score by Age
GAMESTOP CORP.'s Customer Service score was rated 3.1 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
GAMESTOP CORP. Customer Service Score by Usage
GAMESTOP CORP.'s Customer Service score was rated 2.9 stars by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.
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GAMESTOP CORP. Customer Service vs. Competitors
Compared to its competitors, GAMESTOP CORP.'s Customer Service score is rated right above GameFly, and is preceded by Nintendo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Nintendo | 4/5 |
| GAMESTOP CORP. | 3.5/5 |
| GameFly | 3.5/5 |
| Best Buy | 2.9/5 |
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GAMESTOP CORP. as an Employer
3.3/5
GAMESTOP CORP. has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
GAMESTOP CORP. scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of GAMESTOP CORP. would recommend the brand to a friend. ENPS measures how likely GAMESTOP CORP. employees would recommend working at GAMESTOP CORP. to a friend.
Net Promoter Score
0
NPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
