GAMESTOP CORP. NPS & Customer Reviews

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GAMESTOP CORP.

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GAMESTOP CORP.

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About GAMESTOP CORP. Brand

Among its major competitors, GAMESTOP CORP. is ranked in 3rd place for NPS while Nintendo is 1st, and Amazon is 2nd.Their current market cap is $8.21B

Brand at a Glance

62%

Customer Loyalty

3.8/5

Product Quality

3.2/5

Pricing

3.4/5

Customer Service

GAMESTOP CORP. Ranking

^#3 / 4 of its competitors

GAMESTOP CORP. NPS

GAMESTOP CORP.'s Net Promoter Score (NPS) is a 2 with 40% Promoters, 22% Passives, and 38% Detractors. Net Promoter Score tracks whether GAMESTOP CORP.'s customers would recommend using the product based on a scale of -100 to 100.

GAMESTOP CORP. Overall NPS

NPS

40%	Promoters
22%	Passives
38%	Detractors

GAMESTOP CORP. NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 4	Oct 2024	4
Dec 2024 7	Dec 2024	7
Feb 2025 6	Feb 2025	6
Oct 2025 0	Oct 2025	0
Dec 2025 3	Dec 2025	3
Jan 2026 0	Jan 2026	0
Mar 2026 -2	Mar 2026	-2
Apr 2026 6	Apr 2026	6
Jun 2026 7	Jun 2026	7
Aug 2026 7	Aug 2026	7
Oct 2026 3	Oct 2026	3
Nov 2026 3	Nov 2026	3

How Other Brands Compare

GAMESTOP CORP. is ranked third for NPS among its competitors. Nintendo and Amazon come in first and second, with Best Buy coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.

	GAMESTOP CORP.	Amazon	Nintendo	Best Buy
Global Ranking	#-	#9	#17	#101
NPS	2	49	53	-3
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$8.21B	$1.64T	$85.71B	$28.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GAMESTOP CORP. NPS by Gender

GAMESTOP CORP.'s NPS was rated -25 by Male customers on Comparably.

Male

-25

GAMESTOP CORP.'s NPS was rated -25 by Male customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Female

N/A

GAMESTOP CORP.'s NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

GAMESTOP CORP. NPS by Ethnicity

GAMESTOP CORP.'s NPS was rated -67 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -67	Caucasian	-67

GAMESTOP CORP. NPS by Age

GAMESTOP CORP.'s NPS was rated 0 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

50%

25%

GAMESTOP CORP. NPS by Usage

GAMESTOP CORP.'s NPS was rated the highest by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -67	Less than 1 Year	-67
Over 10 Years -25	Over 10 Years	-25

GAMESTOP CORP. NPS vs. Competitors

Compared to its competitors, GAMESTOP CORP.'s NPS is rated right above Best Buy, and is preceded by Amazon.

COMPANY		NPS Score
	Nintendo	53
	Amazon	49
	GAMESTOP CORP.	2
	Best Buy	-3
	GameFly	-100

GAMESTOP CORP. Customer Reviews

Out of the 3 GAMESTOP CORP. customer reviews 2 were positive and 1 was constructive. GAMESTOP CORP. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

GAMESTOP CORP. Customer Loyalty

62%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

62% of GAMESTOP CORP. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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62%

38%

GAMESTOP CORP. Customer Loyalty Score by Gender

GAMESTOP CORP.'s Customer Loyalty score was rated 44 by Male customers on Comparably.

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Male

44%

Yes

Female

N/A

Yes

GAMESTOP CORP. Customer Loyalty Score by Ethnicity

GAMESTOP CORP.'s Customer Loyalty score was rated 10% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

GAMESTOP CORP. Customer Loyalty Score by Age

GAMESTOP CORP.'s Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%

GAMESTOP CORP. Customer Loyalty Score by Usage

GAMESTOP CORP.'s Customer Loyalty score was rated the highest by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40%
Over 10 Years	55%

GAMESTOP CORP. Customer Loyalty Score by Industry

GAMESTOP CORP.'s Customer Loyalty score was rated 40% by Tech industry customers.

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Tech	40%

GAMESTOP CORP. Customer Loyalty vs. Competitors

Compared to its competitors, GAMESTOP CORP.'s Customer Loyalty score is rated right below Best Buy.

COMPANY		Customer Loyalty Score
	GameFly	100%
	Nintendo	89%
	Amazon	89%
	Best Buy	76%
	GAMESTOP CORP.	62%

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GAMESTOP CORP. Product Quality

3.8/5

GAMESTOP CORP. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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GAMESTOP CORP. Product Information

GAMESTOP CORP.’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GAMESTOP CORP.'s product the highest.

Website: http://www.gamestop.com

Company Size: 10,000+ Employees

Industry

Tech

Quick Insights into GAMESTOP CORP. Product Quality

GAMESTOP CORP.'s Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.

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Ranked GAMESTOP CORP. Product Quality the Highest

18-25	4.1
Less than 1 Year	3.5
Tech	3.5

Ranked GAMESTOP CORP. Product Quality the Lowest

Over 10 Years	3.2

GAMESTOP CORP. Product Quality Score by Gender

GAMESTOP CORP.'s Product Quality score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

GAMESTOP CORP. Product Quality Score by Ethnicity

GAMESTOP CORP.'s Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3

GAMESTOP CORP. Product Quality Score by Age

GAMESTOP CORP.'s Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.1	18-25	4.1

GAMESTOP CORP. Product Quality Score by Usage

GAMESTOP CORP.'s Product Quality score was rated the highest by customers who have used GAMESTOP CORP.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
Over 10 Years	3.2

GAMESTOP CORP. Product Quality Score by Industry

GAMESTOP CORP.'s Product Quality score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

GAMESTOP CORP. Product Quality vs. Competitors

Compared to its competitors, GAMESTOP CORP.'s Product Quality score is rated right above Best Buy, and is preceded by Amazon.

COMPANY		Product Quality Score
	GameFly	5/5
	Nintendo	4.4/5
	Amazon	4.2/5
	GAMESTOP CORP.	3.8/5
	Best Buy	3/5

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GAMESTOP CORP. Pricing

GAMESTOP CORP. ROI & Value For Money

3.2/5

GAMESTOP CORP. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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GAMESTOP CORP. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into GAMESTOP CORP. ROI

GAMESTOP CORP.'s ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.

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Ranked GAMESTOP CORP. ROI the Highest

18-25	3.1
Less than 1 Year	2.8
Tech	2.6

Ranked GAMESTOP CORP. ROI the Lowest

Over 10 Years	2.5

GAMESTOP CORP. ROI Score by Gender

GAMESTOP CORP.'s ROI score was rated 2.4 by Male customers on Comparably.

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Male

2.4/5

Female

N/A

GAMESTOP CORP. ROI Score by Ethnicity

GAMESTOP CORP.'s ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

GAMESTOP CORP. ROI Score by Age

GAMESTOP CORP.'s ROI score was rated 3.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.1	18-25	3.1

GAMESTOP CORP. ROI Score by Usage

GAMESTOP CORP.'s ROI score was rated the highest by customers who have used GAMESTOP CORP.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
Over 10 Years	2.5

GAMESTOP CORP. ROI Score by Industry

GAMESTOP CORP.'s ROI score was rated 2.6 stars by Tech industry customers.

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Tech	2.6

GAMESTOP CORP. Pricing vs. Competitors

Compared to its competitors, GAMESTOP CORP.'s ROI score is rated right above Best Buy, and is preceded by GameFly.

COMPANY		Pricing Score
	Amazon	4.1/5
	Nintendo	4/5
	GameFly	4/5
	GAMESTOP CORP.	3.2/5
	Best Buy	3/5

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GAMESTOP CORP. Customer Satisfaction (CSAT)

GAMESTOP CORP. Customer Satisfaction (CSAT) Score

65 / 100

GAMESTOP CORP. has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	24%
Satisfied	41%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	3%
Very Dissatisfied	18%

Very Satisfied

24%

Satisfied

41%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into GAMESTOP CORP. Customer Satisfaction

GAMESTOP CORP.'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years.

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Ranked GAMESTOP CORP. Customer Satisfaction the Highest

18-25	75%
Less than 1 Year	67%
Tech	66%

Ranked GAMESTOP CORP. Customer Satisfaction the Lowest

Over 10 Years	33%

GAMESTOP CORP. Customer Satisfaction Score by Gender

GAMESTOP CORP.'s Customer Satisfaction score was rated 63 by Male customers on Comparably.

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63 / 100

Male

	Very Satisfied	38%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	11%
	Very Dissatisfied	13%

GAMESTOP CORP. Customer Satisfaction Score by Ethnicity

Caucasian
33%

CSAT according to Caucasian

GAMESTOP CORP. Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

34%

GAMESTOP CORP. Customer Satisfaction Score by Age

GAMESTOP CORP.'s Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

75%

GAMESTOP CORP. Customer Satisfaction Score by Usage

GAMESTOP CORP.'s Customer Satisfaction score was rated the highest by customers who have used GAMESTOP CORP.'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	67
Over 10 Years	33

GAMESTOP CORP. Customer Satisfaction Score by Industry

GAMESTOP CORP.'s Customer Satisfaction score was rated 66 points by Tech industry customers.

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Tech	66

GAMESTOP CORP. Customer Satisfaction vs. Competitors

Compared to its competitors, GAMESTOP CORP.'s Customer Satisfaction score is rated right above Best Buy, and is preceded by Amazon.

COMPANY		Customer Satisfaction (CSAT) Score
	GameFly	100%
	Nintendo	88%
	Amazon	83%
	GAMESTOP CORP.	66%
	Best Buy	52%

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GAMESTOP CORP. Customer Service

3.4/5

GAMESTOP CORP. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About GAMESTOP CORP.'s Customer Service

Address

Waukesha, WI 76051

Website

http://www.gamestop.com

Quick Insights into GAMESTOP CORP. Customer Service

GAMESTOP CORP.'s Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used GAMESTOP CORP.'s products/services for Less than 1 Year.

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Ranked GAMESTOP CORP. Customer Service the Highest

18-25	3.2
Over 10 Years	2.9
Male	2.6

Ranked GAMESTOP CORP. Customer Service the Lowest

Less than 1 Year	2.3

GAMESTOP CORP. Customer Service Score by Gender

GAMESTOP CORP.'s Customer Service score was rated 2.6 by Male customers on Comparably.

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Male

2.6/5

Female

N/A

GAMESTOP CORP. Customer Service Score by Ethnicity

GAMESTOP CORP.'s Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

GAMESTOP CORP. Customer Service Score by Age

GAMESTOP CORP.'s Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2

GAMESTOP CORP. Customer Service Score by Usage

GAMESTOP CORP.'s Customer Service score was rated the highest by customers who have used GAMESTOP CORP.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
Over 10 Years	2.9

GAMESTOP CORP. Customer Service Score by Industry

GAMESTOP CORP.'s Customer Service score was rated 2.1 stars by Tech industry customers.

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Tech	2.1

GAMESTOP CORP. Customer Service vs. Competitors

Compared to its competitors, GAMESTOP CORP.'s Customer Service score is rated right above Best Buy, and is preceded by GameFly.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Nintendo	4/5
	GameFly	3.5/5
	GAMESTOP CORP.	3.4/5
	Best Buy	2.9/5

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GAMESTOP CORP. as an Employer

3.3/5

GAMESTOP CORP. has a 3.3/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of GAMESTOP CORP.

J. Paul Raines

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GAMESTOP CORP. scored a 2 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of GAMESTOP CORP. would recommend the brand to a friend. ENPS measures how likely GAMESTOP CORP. employees would recommend working at GAMESTOP CORP. to a friend.

Net Promoter Score

NPS Score

40%	Promoters
22%	Passive
38%	Detractors

Employee Net Promoter Score

-5

eNPS Score

33%	Promoters
29%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple		Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail