72
NPS
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Nordson Corporation
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About Nordson Corporation's Brand
Among its major competitors, Nordson Corporation is ranked in 1st place for NPS while Festo is 2nd, and Henkel is 3rd.Their current market cap is $13.48B
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4.3/5
Pricing
4/5
Customer Service
Nordson Corporation Ranking
- #1 / 4 of its competitors
Nordson Corporation NPS
Nordson Corporation's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Nordson Corporation's customers would recommend using the product based on a scale of -100 to 100.
Nordson Corporation Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Nordson Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
Jul 2024 71 | Jul 2024 | 71 |
How Other Brands Compare
Nordson Corporation is ranked first for NPS among its competitors. Festo and Henkel come in second and third, with Parker Hannifin coming in at #4. Among those competitors, it is the most valued company behind Parker Hannifin.
Nordson Corporation |  Henkel |  Parker Hannifin |  Festo | |
| Global Ranking | #- | #700 | #- | #- |
| NPS | 72 | 34 | 9 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $13.48B | $25.76B | $36.11B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nordson Corporation NPS by Gender
Nordson Corporation's NPS was rated 50 by Male customers on Comparably.
Male
50
Nordson Corporation's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Nordson Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nordson Corporation NPS vs. Competitors
Compared to its competitors, Nordson Corporation's NPS is rated right above Festo.
| COMPANY | NPS Score | |
|---|---|---|
| Nordson Corporation | 72 |
| Festo | 38 |
| Henkel | 34 |
| Parker Hannifin | 9 |
Nordson Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Nordson Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nordson Corporation Customer Loyalty Score by Gender
Nordson Corporation's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Nordson Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Nordson Corporation's Customer Loyalty score is rated right below Festo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Parker Hannifin | 85% |
| Henkel | 84% |
| Festo | 83% |
| Nordson Corporation | 76% |
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Nordson Corporation Product Quality
3.9/5
Nordson Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Nordson Corporation Product Information
Nordson Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.nordson.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Nordson Corporation Product Quality
Nordson Corporation's Product Quality score was rated highest by Male customers.
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Ranked Nordson Corporation Product Quality the Highest
Nordson Corporation Product Quality Score by Gender
Nordson Corporation's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Nordson Corporation Product Quality vs. Competitors
Compared to its competitors, Nordson Corporation's Product Quality score is rated right above Festo, and is preceded by Henkel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Henkel | 4.1/5 |
| Nordson Corporation | 3.9/5 |
| Festo | 3.9/5 |
| Parker Hannifin | 3.8/5 |
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Nordson Corporation Pricing
Nordson Corporation ROI & Value For Money
4.3/5
Nordson Corporation has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Nordson Corporation ROI
Nordson Corporation's ROI score was rated highest by Male customers.
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Ranked Nordson Corporation ROI the Highest
Nordson Corporation ROI Score by Gender
Nordson Corporation's ROI score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Nordson Corporation Pricing vs. Competitors
Compared to its competitors, Nordson Corporation's ROI score is rated right above Henkel.
| COMPANY | Pricing Score | |
|---|---|---|
| Nordson Corporation | 4.3/5 |
| Henkel | 4.1/5 |
| Festo | 3.8/5 |
| Parker Hannifin | 3.8/5 |
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Nordson Corporation Customer Satisfaction (CSAT)
Nordson Corporation Customer Satisfaction (CSAT) Score
83 / 100
Nordson Corporation has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nordson Corporation Customer Satisfaction
Nordson Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Nordson Corporation Customer Satisfaction the Highest
Nordson Corporation Customer Satisfaction Score by Gender
Nordson Corporation's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nordson Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Nordson Corporation's Customer Satisfaction score is rated right above Henkel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nordson Corporation | 83% |
| Henkel | 80% |
| Festo | 68% |
| Parker Hannifin | 66% |
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Nordson Corporation Customer Service
4/5
Nordson Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Nordson Corporation's Customer Service
Website
http://www.nordson.com
Quick Insights into Nordson Corporation Customer Service
Nordson Corporation's Customer Service score was rated highest by Male customers.
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Ranked Nordson Corporation Customer Service the Highest
Nordson Corporation Customer Service Score by Gender
Nordson Corporation's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Nordson Corporation Customer Service vs. Competitors
Compared to its competitors, Nordson Corporation's Customer Service score is rated right above Parker Hannifin, and is preceded by Festo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Henkel | 4.1/5 |
| Festo | 4/5 |
| Nordson Corporation | 4/5 |
| Parker Hannifin | 3.6/5 |
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Nordson Corporation as an Employer
3.0/5
Nordson Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Nordson Corporation scored a 72 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Nordson Corporation would recommend the brand to a friend. ENPS measures how likely Nordson Corporation employees would recommend working at Nordson Corporation to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 20% | Promoters |
|---|---|
| 16% | Passive |
| 64% | Detractors |
