100
NPS
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North Star
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About North Star's Brand
"North Star Group provides consulting, staffing & outsourcing, and training services to commercial and government sectors." Among its major competitors, North Star is ranked in 1st place for NPS while Edward Jones is 2nd, and True Link Financial is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Customer Service
North Star Ranking
- #1 / 4 of its competitors
North Star NPS
North Star's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether North Star's customers would recommend using the product based on a scale of -100 to 100.
North Star Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
North Star NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
How Other Brands Compare
North Star is ranked first for NPS among its competitors. Edward Jones and True Link Financial come in second and third, with Transamerica coming in at #4.
North Star |  Edward Jones |  True Link Financial |  Transamerica | |
| Global Ranking | #- | #200 | #- | #- |
| NPS | 100 | -2 | -34 | -65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
North Star NPS vs. Competitors
Compared to its competitors, North Star's NPS is rated right above Edward Jones.
| COMPANY | NPS Score | |
|---|---|---|
| North Star | 100 |
| Edward Jones | -2 |
| True Link Financial | -34 |
| Transamerica | -65 |
North Star Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of North Star users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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North Star Customer Loyalty vs. Competitors
Compared to its competitors, North Star's Customer Loyalty score is rated right above Edward Jones.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| North Star | 100% |
| Edward Jones | 83% |
| True Link Financial | 83% |
| Transamerica | 64% |
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North Star Product Quality
5/5
North Star has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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North Star Product Information
North Star’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.northstargroupllc.com
- Company Size
- 1-10 Employees
Industry
Tech
Professional Services
North Star Product Quality vs. Competitors
Compared to its competitors, North Star's Product Quality score is rated right above Edward Jones.
| COMPANY | Product Quality Score | |
|---|---|---|
| North Star | 5/5 |
| Edward Jones | 3.2/5 |
| True Link Financial | 2.8/5 |
| Transamerica | 1.6/5 |
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North Star Customer Satisfaction (CSAT)
North Star Customer Satisfaction (CSAT) Score
100 / 100
North Star has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
North Star Customer Satisfaction vs. Competitors
Compared to its competitors, North Star's Customer Satisfaction score is rated right above Edward Jones.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| North Star | 100% |
| Edward Jones | 55% |
| True Link Financial | 33% |
| Transamerica | 14% |
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North Star Customer Service
5/5
North Star has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About North Star's Customer Service
Address
Baltimore, MD
Website
www.northstargroupllc.com
North Star Customer Service vs. Competitors
Compared to its competitors, North Star's Customer Service score is rated right above Edward Jones.
| COMPANY | Customer Service Score | |
|---|---|---|
| North Star | 5/5 |
| Edward Jones | 3.5/5 |
| True Link Financial | 3/5 |
| Transamerica | 1.5/5 |
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North Star as an Employer
3.0/5
North Star has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
North Star scored a 100 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of North Star would recommend the brand to a friend. ENPS measures how likely North Star employees would recommend working at North Star to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
