100
NPS
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Novozymes
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About Novozymes' Brand
Provider of biotechnology products and services in tended to offer industrial enzymes, microorganisms and biopharmaceutical ingredients. The company's biotechnology products and services include a wide range of industrial enzymes and microorganisms enabling enterprises use several industrial enzymes for variety of industrial processes. Among its major competitors, Novozymes is ranked in 1st place for NPS while Novo Nordisk is 2nd, and Lundbeck is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Novozymes Ranking
- #1 / 4 of its competitors
Novozymes NPS
Novozymes's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Novozymes's customers would recommend using the product based on a scale of -100 to 100.
Novozymes Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Novozymes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Novozymes is ranked first for NPS among its competitors. Novo Nordisk and Lundbeck come in second and third, with Platform Specialty Products coming in at #4.
Novozymes |  Novo Nordisk |  Lundbeck |  Platform Specialty Products | |
| Global Ranking | #- | #909 | #- | #- |
| NPS | 100 | 38 | 34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $122.20B | $8.21B | $3.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novozymes NPS vs. Competitors
Compared to its competitors, Novozymes's NPS is rated right above Novo Nordisk.
| COMPANY | NPS Score | |
|---|---|---|
| Novozymes | 100 |
| Novo Nordisk | 38 |
| Lundbeck | 34 |
 | Vestas Wind Systems | 16 |
Novozymes Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Novozymes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Novozymes Customer Loyalty vs. Competitors
Compared to its competitors, Novozymes's Customer Loyalty score is rated right above Lundbeck.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Novozymes | 100% |
| Lundbeck | 85% |
| Novo Nordisk | 84% |
| Vestas Wind Systems | 66% |
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Novozymes Product Quality
5/5
Novozymes has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Novozymes Product Information
Novozymes’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.novozymes.com
- Company Size
- 5,001-10,000 Employees
Novozymes Product Quality vs. Competitors
Compared to its competitors, Novozymes's Product Quality score is rated right above Novo Nordisk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Novozymes | 5/5 |
| Novo Nordisk | 4/5 |
| Lundbeck | 3.8/5 |
| Vestas Wind Systems | 3.4/5 |
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Novozymes Pricing
Novozymes ROI & Value For Money
4/5
Novozymes has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Novozymes Pricing vs. Competitors
Compared to its competitors, Novozymes's ROI score is rated right above Novo Nordisk.
| COMPANY | Pricing Score | |
|---|---|---|
| Novozymes | 4/5 |
| Novo Nordisk | 3.8/5 |
| Lundbeck | 3.8/5 |
| Vestas Wind Systems | 3.5/5 |
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Novozymes Customer Satisfaction (CSAT)
Novozymes Customer Satisfaction (CSAT) Score
100 / 100
Novozymes has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Novozymes Customer Satisfaction vs. Competitors
Compared to its competitors, Novozymes's Customer Satisfaction score is rated right above Novo Nordisk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Novozymes | 100% |
| Novo Nordisk | 76% |
| Lundbeck | 75% |
| Vestas Wind Systems | 63% |
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Novozymes Customer Service
4.5/5
Novozymes has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Novozymes's Customer Service
Address
Krogshoejvej 36, 2880
Website
www.novozymes.com
Phone Number
7
Novozymes Customer Service vs. Competitors
Compared to its competitors, Novozymes's Customer Service score is rated right above Novo Nordisk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Novozymes | 4.5/5 |
| Novo Nordisk | 3.9/5 |
| Vestas Wind Systems | 3.7/5 |
| Lundbeck | 3.7/5 |
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Novozymes as an Employer
Consumer vs. Employees
Novozymes scored a 100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Novozymes would recommend the brand to a friend. ENPS measures how likely Novozymes employees would recommend working at Novozymes to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
