59
NPS
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NSG Pilkington
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About NSG Pilkington's Brand
Pilkington is a manufacturer of high performance glass and glazing solutions contributing to energy conservation and generation. Among its major competitors, NSG Pilkington is ranked in 1st place for NPS while PPG is 2nd, and Saint-Gobain Abrasives is 3rd.
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
NSG Pilkington Ranking
- #1 / 4 of its competitors
NSG Pilkington NPS
NSG Pilkington's Net Promoter Score (NPS) is a 59 with 65% Promoters, 29% Passives, and 6% Detractors. Net Promoter Score tracks whether NSG Pilkington's customers would recommend using the product based on a scale of -100 to 100.
NSG Pilkington Overall NPS
| 65% | Promoters |
|---|---|
| 29% | Passives |
| 6% | Detractors |
NSG Pilkington NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 50 | Jun 2021 | 50 |
Jul 2021 50 | Jul 2021 | 50 |
Oct 2021 60 | Oct 2021 | 60 |
Aug 2022 66 | Aug 2022 | 66 |
May 2023 71 | May 2023 | 71 |
Jun 2023 62 | Jun 2023 | 62 |
Jul 2023 63 | Jul 2023 | 63 |
Jan 2024 66 | Jan 2024 | 66 |
Apr 2024 69 | Apr 2024 | 69 |
Jun 2024 64 | Jun 2024 | 64 |
Oct 2024 54 | Oct 2024 | 54 |
Aug 2025 58 | Aug 2025 | 58 |
How Other Brands Compare
NSG Pilkington is ranked first for NPS among its competitors. PPG and Saint-Gobain Abrasives come in second and third, with Pittsburgh Glass Works coming in at #4.
NSG Pilkington |  PPG |  Saint-Gobain Abrasives |  Pittsburgh Glass Works | |
| Global Ranking | #- | #501 | #- | #- |
| NPS | 59 | 19 | 13 | -26 |
| Valuation Updated every 24 hours for public companies | - | $35.08B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NSG Pilkington NPS by Gender
NSG Pilkington's NPS was rated 50 by Male customers on Comparably.
Male
50
NSG Pilkington's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
N/A
NSG Pilkington's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NSG Pilkington NPS by Ethnicity
NSG Pilkington's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
NSG Pilkington NPS vs. Competitors
Compared to its competitors, NSG Pilkington's NPS is rated right above PPG.
| COMPANY | NPS Score | |
|---|---|---|
| NSG Pilkington | 59 |
| PPG | 19 |
| Saint-Gobain Abrasives | 13 |
 | Epwin Group | N/A |
| Pittsburgh Glass Works | -26 |
 | Aaon | -100 |
NSG Pilkington Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of NSG Pilkington users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NSG Pilkington Customer Loyalty Score by Gender
NSG Pilkington's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
NSG Pilkington Customer Loyalty Score by Ethnicity
NSG Pilkington's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NSG Pilkington.
100
out of 100
Caucasian
NSG Pilkington Customer Loyalty vs. Competitors
Compared to its competitors, NSG Pilkington's Customer Loyalty score is rated right above PPG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NSG Pilkington | 77% |
| PPG | 77% |
| Pittsburgh Glass Works | 76% |
| Saint-Gobain Abrasives | 67% |
| Aaon | N/A |
| Epwin Group | N/A |
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NSG Pilkington Product Quality
4.1/5
NSG Pilkington has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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NSG Pilkington Product Information
NSG Pilkington’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.nsg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Real Estate
Manufacturing
Quick Insights into NSG Pilkington Product Quality
NSG Pilkington's Product Quality score was rated highest by Male customers.
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Ranked NSG Pilkington Product Quality the Highest
NSG Pilkington Product Quality Score by Gender
NSG Pilkington's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
NSG Pilkington Product Quality Score by Ethnicity
NSG Pilkington's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NSG Pilkington.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
NSG Pilkington Product Quality vs. Competitors
Compared to its competitors, NSG Pilkington's Product Quality score is rated right above PPG.
| COMPANY | Product Quality Score | |
|---|---|---|
| NSG Pilkington | 4.1/5 |
| PPG | 4/5 |
| Saint-Gobain Abrasives | 3.2/5 |
| Pittsburgh Glass Works | 2.8/5 |
| Aaon | 2.5/5 |
| Epwin Group | N/A |
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NSG Pilkington Pricing
NSG Pilkington ROI & Value For Money
3.9/5
NSG Pilkington has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into NSG Pilkington ROI
NSG Pilkington's ROI score was rated highest by Male customers.
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Ranked NSG Pilkington ROI the Highest
NSG Pilkington ROI Score by Gender
NSG Pilkington's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
NSG Pilkington ROI Score by Ethnicity
NSG Pilkington's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NSG Pilkington.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
NSG Pilkington Pricing vs. Competitors
Compared to its competitors, NSG Pilkington's ROI score is rated right above Saint-Gobain Abrasives, and is preceded by PPG.
| COMPANY | Pricing Score | |
|---|---|---|
| PPG | 4/5 |
| NSG Pilkington | 3.9/5 |
| Saint-Gobain Abrasives | 3.5/5 |
| Pittsburgh Glass Works | 3.1/5 |
| Aaon | 2/5 |
| Epwin Group | N/A |
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NSG Pilkington Customer Satisfaction (CSAT)
NSG Pilkington Customer Satisfaction (CSAT) Score
90 / 100
NSG Pilkington has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NSG Pilkington Customer Satisfaction
NSG Pilkington's Customer Satisfaction score was rated highest by Male customers.
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Ranked NSG Pilkington Customer Satisfaction the Highest
NSG Pilkington Customer Satisfaction Score by Gender
NSG Pilkington's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NSG Pilkington Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NSG Pilkington's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
NSG Pilkington Customer Satisfaction vs. Competitors
Compared to its competitors, NSG Pilkington's Customer Satisfaction score is rated right above PPG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NSG Pilkington | 90% |
| PPG | 67% |
| Saint-Gobain Abrasives | 38% |
| Pittsburgh Glass Works | 20% |
| Aaon | 0% |
| Epwin Group | 0% |
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NSG Pilkington Customer Service
3.8/5
NSG Pilkington has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About NSG Pilkington's Customer Service
Address
Lance Creek, WY
Website
https://www.nsg.com/
Quick Insights into NSG Pilkington Customer Service
NSG Pilkington's Customer Service score was rated highest by Male customers.
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Ranked NSG Pilkington Customer Service the Highest
NSG Pilkington Customer Service Score by Gender
NSG Pilkington's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
NSG Pilkington Customer Service Score by Ethnicity
NSG Pilkington's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NSG Pilkington.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
NSG Pilkington Customer Service vs. Competitors
Compared to its competitors, NSG Pilkington's Customer Service score is rated right above Saint-Gobain Abrasives, and is preceded by PPG.
| COMPANY | Customer Service Score | |
|---|---|---|
| PPG | 4.1/5 |
| NSG Pilkington | 3.8/5 |
| Saint-Gobain Abrasives | 3.6/5 |
| Pittsburgh Glass Works | 2.6/5 |
| Aaon | 2/5 |
| Epwin Group | N/A |
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NSG Pilkington as an Employer
3.3/5
NSG Pilkington has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
NSG Pilkington scored a 59 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of NSG Pilkington would recommend the brand to a friend. ENPS measures how likely NSG Pilkington employees would recommend working at NSG Pilkington to a friend.
Net Promoter Score
59
NPS Score
| 65% | Promoters |
|---|---|
| 29% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
