-26
NPS
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Pittsburgh Glass Works
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About Pittsburgh Glass Works' Brand
private equity firm Kohlberg & Company Among its major competitors, Pittsburgh Glass Works is ranked in 4th place for NPS while NSG Pilkington is 1st, and Sherwin-Williams is 2nd.
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Pittsburgh Glass Works Ranking
- #3 / 4 of its competitors
Pittsburgh Glass Works NPS
Pittsburgh Glass Works's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Pittsburgh Glass Works's customers would recommend using the product based on a scale of -100 to 100.
Pittsburgh Glass Works Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Pittsburgh Glass Works NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 -33 | Apr 2021 | -33 |
Jan 2022 -50 | Jan 2022 | -50 |
Apr 2023 -20 | Apr 2023 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2024 -15 | Dec 2024 | -15 |
Jul 2025 -25 | Jul 2025 | -25 |
How Other Brands Compare
Pittsburgh Glass Works is ranked third for NPS among its competitors. Sherwin-Williams and Akzo Nobel come in first and second, with Valspar coming in at #4.
Pittsburgh Glass Works |  Sherwin-Williams |  Akzo Nobel |  Valspar | |
| Global Ranking | #- | #201 | #- | #- |
| NPS | -26 | 38 | 21 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $65.11B | $21.80B | $67.96M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pittsburgh Glass Works NPS by Gender
Pittsburgh Glass Works's NPS was rated -34 by Male customers on Comparably.
Male
-34
Pittsburgh Glass Works's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Pittsburgh Glass Works's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pittsburgh Glass Works NPS vs. Competitors
Compared to its competitors, Pittsburgh Glass Works's NPS is rated right above Vitro, and is preceded by Akzo Nobel.
| COMPANY | NPS Score | |
|---|---|---|
 | NSG Pilkington | 59 |
| Sherwin-Williams | 38 |
| Akzo Nobel | 21 |
| Pittsburgh Glass Works | -26 |
 | Vitro | -30 |
| Valspar | -50 |
Pittsburgh Glass Works Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Pittsburgh Glass Works users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pittsburgh Glass Works Customer Loyalty Score by Gender
Pittsburgh Glass Works's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Pittsburgh Glass Works Customer Loyalty vs. Competitors
Compared to its competitors, Pittsburgh Glass Works's Customer Loyalty score is rated right above Vitro, and is preceded by NSG Pilkington.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valspar | 100% |
| Akzo Nobel | 89% |
| Sherwin-Williams | 82% |
| NSG Pilkington | 77% |
| Pittsburgh Glass Works | 76% |
| Vitro | 69% |
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Pittsburgh Glass Works Product Quality
2.8/5
Pittsburgh Glass Works has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Pittsburgh Glass Works Product Information
Pittsburgh Glass Works’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.pgwglass.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into Pittsburgh Glass Works Product Quality
Pittsburgh Glass Works's Product Quality score was rated highest by Male customers.
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Ranked Pittsburgh Glass Works Product Quality the Highest
Pittsburgh Glass Works Product Quality Score by Gender
Pittsburgh Glass Works's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pittsburgh Glass Works.
Male
2.8/5
Female
N/A
Pittsburgh Glass Works Product Quality vs. Competitors
Compared to its competitors, Pittsburgh Glass Works's Product Quality score is rated right above Valspar, and is preceded by Vitro.
| COMPANY | Product Quality Score | |
|---|---|---|
| NSG Pilkington | 4.1/5 |
| Akzo Nobel | 4.1/5 |
| Sherwin-Williams | 4.1/5 |
| Vitro | 3.3/5 |
| Pittsburgh Glass Works | 2.8/5 |
| Valspar | 2.6/5 |
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Pittsburgh Glass Works Pricing
Pittsburgh Glass Works ROI & Value For Money
3.1/5
Pittsburgh Glass Works has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Pittsburgh Glass Works ROI
Pittsburgh Glass Works's ROI score was rated highest by Male customers.
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Ranked Pittsburgh Glass Works ROI the Highest
Pittsburgh Glass Works ROI Score by Gender
Pittsburgh Glass Works's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pittsburgh Glass Works.
Male
2.6/5
Female
N/A
Pittsburgh Glass Works Pricing vs. Competitors
Compared to its competitors, Pittsburgh Glass Works's ROI score is rated right above Vitro, and is preceded by Akzo Nobel.
| COMPANY | Pricing Score | |
|---|---|---|
| Sherwin-Williams | 3.9/5 |
| NSG Pilkington | 3.9/5 |
| Akzo Nobel | 3.4/5 |
| Pittsburgh Glass Works | 3.1/5 |
| Vitro | 3.1/5 |
| Valspar | 2.5/5 |
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Pittsburgh Glass Works Customer Satisfaction (CSAT)
Pittsburgh Glass Works Customer Satisfaction (CSAT) Score
20 / 100
Pittsburgh Glass Works has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
60%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pittsburgh Glass Works Customer Satisfaction vs. Competitors
Compared to its competitors, Pittsburgh Glass Works's Customer Satisfaction score is rated right below Valspar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NSG Pilkington | 90% |
| Akzo Nobel | 85% |
| Sherwin-Williams | 79% |
| Vitro | 63% |
| Valspar | 25% |
| Pittsburgh Glass Works | 20% |
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Pittsburgh Glass Works Customer Service
2.6/5
Pittsburgh Glass Works has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Pittsburgh Glass Works's Customer Service
Address
30 Isabella Street Suite 500, Pittsburgh, PA 15212
Website
http://www.pgwglass.com
Quick Insights into Pittsburgh Glass Works Customer Service
Pittsburgh Glass Works's Customer Service score was rated highest by Male customers.
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Ranked Pittsburgh Glass Works Customer Service the Highest
Pittsburgh Glass Works Customer Service Score by Gender
Pittsburgh Glass Works's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pittsburgh Glass Works.
Male
1.8/5
Female
N/A
Pittsburgh Glass Works Customer Service vs. Competitors
Compared to its competitors, Pittsburgh Glass Works's Customer Service score is rated right above Valspar, and is preceded by Vitro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sherwin-Williams | 4/5 |
| NSG Pilkington | 3.8/5 |
| Akzo Nobel | 3.4/5 |
| Vitro | 3.1/5 |
| Pittsburgh Glass Works | 2.6/5 |
| Valspar | 2.5/5 |
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Pittsburgh Glass Works as an Employer
2.8/5
Pittsburgh Glass Works has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Pittsburgh Glass Works
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pittsburgh Glass Works scored a -26 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Pittsburgh Glass Works would recommend the brand to a friend. ENPS measures how likely Pittsburgh Glass Works employees would recommend working at Pittsburgh Glass Works to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
