NxStage NPS & Customer Reviews

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NxStage

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NxStage

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About NxStage's Brand

"NxStage Medical develops, manufactures, and markets products for the treatment of kidney failure and related blood treatments and products." Among its major competitors, NxStage is ranked in 4th place for NPS while ABIOMED is 1st, and DaVita is 2nd.

Brand at a Glance

71%

Customer Loyalty

2.3/5

Product Quality

2.7/5

Pricing

2.2/5

Customer Service

NxStage Ranking

^#4 / 4 of its competitors

NxStage NPS

NxStage's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether NxStage's customers would recommend using the product based on a scale of -100 to 100.

NxStage Overall NPS

-38

NPS

31%	Promoters
0%	Passives
69%	Detractors

NxStage NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2021 -100	Nov 2021	-100
Nov 2022 -100	Nov 2022	-100
Feb 2023 -50	Feb 2023	-50
May 2023 -60	May 2023	-60
Jun 2023 -67	Jun 2023	-67
Jul 2023 -71	Jul 2023	-71
Nov 2023 -50	Nov 2023	-50
Oct 2024 -33	Oct 2024	-33
Nov 2024 -40	Nov 2024	-40
Feb 2025 -27	Feb 2025	-27
Mar 2025 -33	Mar 2025	-33
Apr 2025 -39	Apr 2025	-39

How Other Brands Compare

NxStage is ranked #4 for NPS among its competitors. ABIOMED and DaVita come in first and second, with Baxter Healthcare Inc coming in at third.

	NxStage	Baxter Healthcare Inc	DaVita	ABIOMED
Global Ranking	#-	#660	#661	#-
NPS	-38	-32	-26	39
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$42.59B	$11.17B	$14.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NxStage NPS by Gender

Female customers rated NxStage's NPS 66 points higher than Male customers.

Male

-100

NxStage's NPS was rated -100 by Male customers on Comparably.

Promoters

Passives

100%

Detractors

Female

-34

NxStage's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

NxStage NPS by Ethnicity

NxStage's NPS was rated -42 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -42	Caucasian	-42

NxStage NPS by Age

NxStage's NPS was rated 34 points by customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

67%

33%

NxStage NPS by Usage

NxStage's NPS was rated -100 points by customers who have used NxStage's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -100	1 to 2 Years	-100

NxStage NPS vs. Competitors

Compared to its competitors, NxStage's NPS is rated right below Baxter Healthcare Inc.

COMPANY		NPS Score
	ABIOMED	39
	Fluid	N/A
	DaVita	-26
	Baxter Healthcare Inc	-32
	NxStage	-38

NxStage Customer Reviews

Out of the 3 NxStage customer reviews 0 were positive and 3 were constructive. NxStage customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

NxStage Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of NxStage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

NxStage Customer Loyalty Score by Gender

Female customers rated NxStage's Customer Loyalty score 15% higher than Male customers.

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Male

70%

Yes

Female

85%

Yes

NxStage Customer Loyalty Score by Ethnicity

NxStage's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

NxStage Customer Loyalty Score by Age

NxStage's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 70%	46-50	70%

NxStage Customer Loyalty Score by Usage

NxStage's Customer Loyalty score was rated 55% by customers who have used NxStage's products/services for 1 to 2 Years.

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1 to 2 Years	55%

NxStage Customer Loyalty Score by Industry

NxStage's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	100%

NxStage Customer Loyalty vs. Competitors

Compared to its competitors, NxStage's Customer Loyalty score is rated right above Baxter Healthcare Inc, and is preceded by DaVita.

COMPANY		Customer Loyalty Score
	ABIOMED	73%
	DaVita	73%
	NxStage	71%
	Baxter Healthcare Inc	67%
	Fluid	N/A

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NxStage Product Quality

2.3/5

NxStage has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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NxStage Product Information

NxStage’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated NxStage's product the highest.

Website: http://nxstage.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Biotech and Pharmaceuticals

Quick Insights into NxStage Product Quality

NxStage's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.

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Ranked NxStage Product Quality the Highest

Healthcare, Hospitals and Medicine	3.9
46-50	3.5
Caucasian	2.7

Ranked NxStage Product Quality the Lowest

Male	1.8

NxStage Product Quality Score by Gender

Female customers rated NxStage's Product Quality score 0.9 stars higher than Male customers.

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Male

1.8/5

Female

2.7/5

NxStage Product Quality Score by Ethnicity

NxStage's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7

NxStage Product Quality Score by Age

NxStage's Product Quality score was rated 3.5 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 3.5	46-50	3.5

NxStage Product Quality Score by Usage

NxStage's Product Quality score was rated 1.5 stars by customers who have used NxStage's products/services for 1 to 2 Years.

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1 to 2 Years	1.5

NxStage Product Quality Score by Industry

NxStage's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.9

NxStage Product Quality vs. Competitors

Compared to its competitors, NxStage's Product Quality score is rated right above Fluid, and is preceded by Baxter Healthcare Inc.

COMPANY		Product Quality Score
	ABIOMED	3.9/5
	DaVita	3/5
	Baxter Healthcare Inc	3/5
	NxStage	2.3/5
	Fluid	N/A

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NxStage Pricing

NxStage ROI & Value For Money

2.7/5

NxStage has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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NxStage Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into NxStage ROI

NxStage's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.

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Ranked NxStage ROI the Highest

Healthcare, Hospitals and Medicine	3.7
46-50	3.6
Female	3

Ranked NxStage ROI the Lowest

Male	1.6

NxStage ROI Score by Gender

Female customers rated NxStage's ROI score 1.4 stars higher than Male customers.

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Male

1.6/5

Female

3/5

NxStage ROI Score by Ethnicity

NxStage's ROI score was rated 2.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8

NxStage ROI Score by Age

NxStage's ROI score was rated 3.6 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 3.6	46-50	3.6

NxStage ROI Score by Usage

NxStage's ROI score was rated 1.7 stars by customers who have used NxStage's products/services for 1 to 2 Years.

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1 to 2 Years	1.7

NxStage ROI Score by Industry

NxStage's ROI score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.7

NxStage Pricing vs. Competitors

Compared to its competitors, NxStage's ROI score is rated right above Fluid, and is preceded by DaVita.

COMPANY		Pricing Score
	ABIOMED	3.7/5
	Baxter Healthcare Inc	3/5
	DaVita	2.8/5
	NxStage	2.7/5
	Fluid	N/A

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NxStage Customer Satisfaction (CSAT)

NxStage Customer Satisfaction (CSAT) Score

33 / 100

NxStage has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	50%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NxStage Customer Satisfaction

NxStage's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Male customers.

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Ranked NxStage Customer Satisfaction the Highest

46-50	67%
Healthcare, Hospitals and Medicine	50%
Female	33%

Ranked NxStage Customer Satisfaction the Lowest

Male	0%

NxStage Customer Satisfaction Score by Gender

Female customers rated NxStage's Customer Satisfaction score 0 points higher than Male customers.

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Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	67%

33 / 100

Female

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	50%

NxStage Customer Satisfaction Score by Ethnicity

Caucasian
29%

CSAT according to Caucasian

NxStage's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.

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29 / 100

Very Satisfied	29%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	57%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

57%

NxStage Customer Satisfaction Score by Age

NxStage's Customer Satisfaction score was rated 67 points by customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

46-50

67%

NxStage Customer Satisfaction Score by Usage

NxStage's Customer Satisfaction score was rated 0 points by customers who have used NxStage's products/services for 1 to 2 Years.

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1 to 2 Years	0

NxStage Customer Satisfaction Score by Industry

NxStage's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.

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			"label": "Healthcare, Hospitals and Medicine",
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			"text": "NxStage's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
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Healthcare, Hospitals and Medicine	50

NxStage Customer Satisfaction vs. Competitors

Compared to its competitors, NxStage's Customer Satisfaction score is rated right above Fluid, and is preceded by Baxter Healthcare Inc.

COMPANY		Customer Satisfaction (CSAT) Score
	ABIOMED	74%
	DaVita	46%
	Baxter Healthcare Inc	33%
	NxStage	33%
	Fluid	0%

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NxStage Customer Service

2.2/5

NxStage has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About NxStage's Customer Service

Address

Lawrence, MA

Website

http://nxstage.com/

Quick Insights into NxStage Customer Service

NxStage's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Male customers.

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Ranked NxStage Customer Service the Highest

46-50	3.6
Healthcare, Hospitals and Medicine	2.7
Female	2.6

Ranked NxStage Customer Service the Lowest

Male	1.5

NxStage Customer Service Score by Gender

Female customers rated NxStage's Customer Service score 1.1 stars higher than Male customers.

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Male

1.5/5

Female

2.6/5

NxStage Customer Service Score by Ethnicity

NxStage's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2

NxStage Customer Service Score by Age

NxStage's Customer Service score was rated 3.6 stars by customers ages 46-50 on Comparably.

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100

Summary	Age	Customer Service Score
46-50 3.6	46-50	3.6

NxStage Customer Service Score by Usage

NxStage's Customer Service score was rated 1.5 stars by customers who have used NxStage's products/services for 1 to 2 Years.

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1 to 2 Years	1.5

NxStage Customer Service Score by Industry

NxStage's Customer Service score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	2.7

NxStage Customer Service vs. Competitors

Compared to its competitors, NxStage's Customer Service score is rated right above Fluid, and is preceded by Baxter Healthcare Inc.

COMPANY		Customer Service Score
	ABIOMED	4/5
	DaVita	3/5
	Baxter Healthcare Inc	2.8/5
	NxStage	2.2/5
	Fluid	N/A

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NxStage as an Employer

3.2/5

NxStage has a 3.2/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of NxStage

Jeffrey Burbank

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NxStage scored a -38 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of NxStage would recommend the brand to a friend. ENPS measures how likely NxStage employees would recommend working at NxStage to a friend.

Net Promoter Score

-38

NPS Score

31%	Promoters
0%	Passive
69%	Detractors

Employee Net Promoter Score

-25

eNPS Score

25%	Promoters
25%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail