-51
NPS
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Oceans Healthcare
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About Oceans Healthcare's Brand
At Oceans Healthcare, we are passionate about helping adults and seniors attain the best possible quality of life. Among its major competitors, Oceans Healthcare is ranked in 4th place for NPS while Texas Health Resources is 1st, and Tenet is 2nd.Their current valuation is $50.00M
Brand at a Glance
47%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Oceans Healthcare Ranking
- #4 / 4 of its competitors
Oceans Healthcare NPS
Oceans Healthcare's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Oceans Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Oceans Healthcare Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Oceans Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Dec 2022 -66 | Dec 2022 | -66 |
Sep 2023 -75 | Sep 2023 | -75 |
Nov 2024 -80 | Nov 2024 | -80 |
Dec 2025 -51 | Dec 2025 | -51 |
How Other Brands Compare
Oceans Healthcare is ranked #4 for NPS among its competitors. Texas Health Resources and Tenet come in first and second, with LifePoint Health coming in at third. Among those competitors, it is the lowest valued company behind Tenet.
Oceans Healthcare |  Texas Health Resources |  Tenet |  LifePoint Health | |
| Global Ranking | #- | #822 | #- | #- |
| NPS | -51 | 40 | -3 | -23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $50.00M | $1.75B | $5.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oceans Healthcare NPS vs. Competitors
Compared to its competitors, Oceans Healthcare's NPS is rated right below LifePoint Health.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Health Resources | 40 |
| Tenet | -3 |
| LifePoint Health | -23 |
| Oceans Healthcare | -51 |
Oceans Healthcare Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Oceans Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oceans Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Oceans Healthcare's Customer Loyalty score is rated right below Tenet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Health Resources | 74% |
| LifePoint Health | 69% |
| Tenet | 65% |
| Oceans Healthcare | 47% |
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Oceans Healthcare Product Quality
2/5
Oceans Healthcare has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Oceans Healthcare Product Information
Oceans Healthcare’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://oceanshealthcare.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Oceans Healthcare Product Quality vs. Competitors
Compared to its competitors, Oceans Healthcare's Product Quality score is rated right below LifePoint Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Tenet | 3.3/5 |
| LifePoint Health | 3.3/5 |
| Oceans Healthcare | 2/5 |
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Oceans Healthcare Pricing
Oceans Healthcare ROI & Value For Money
2/5
Oceans Healthcare has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Oceans Healthcare Pricing vs. Competitors
Compared to its competitors, Oceans Healthcare's ROI score is rated right below LifePoint Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Tenet | 3.3/5 |
| LifePoint Health | 2.9/5 |
| Oceans Healthcare | 2/5 |
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Oceans Healthcare Customer Satisfaction (CSAT)
Oceans Healthcare Customer Satisfaction (CSAT) Score
20 / 100
Oceans Healthcare has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oceans Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Oceans Healthcare's Customer Satisfaction score is rated right below LifePoint Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Health Resources | 70% |
| Tenet | 56% |
| LifePoint Health | 39% |
| Oceans Healthcare | 20% |
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Oceans Healthcare Customer Service
2/5
Oceans Healthcare has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Oceans Healthcare's Customer Service
Address
5850 Granite Parkway, Suite 300, Plano, TX 75024
Website
http://oceanshealthcare.com
Phone Number
(972) 464-0022
Oceans Healthcare Customer Service vs. Competitors
Compared to its competitors, Oceans Healthcare's Customer Service score is rated right below LifePoint Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Tenet | 3.5/5 |
| LifePoint Health | 3/5 |
| Oceans Healthcare | 2/5 |
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Oceans Healthcare as an Employer
2.8/5
Oceans Healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Oceans Healthcare scored a -51 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Oceans Healthcare would recommend the brand to a friend. ENPS measures how likely Oceans Healthcare employees would recommend working at Oceans Healthcare to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
