-57
NPS
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Oceans Healthcare
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About Oceans Healthcare's Brand
Oceans Healthcare provides mental health care that supports safety, stability, and recovery across every stage of life. Among its major competitors, Oceans Healthcare is ranked in 4th place for NPS while Texas Health Resources is 1st, and Tenet is 2nd.Their current valuation is $50.00M
Brand at a Glance
42%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Oceans Healthcare Ranking
- #4 / 4 of its competitors
Oceans Healthcare NPS
Oceans Healthcare's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Oceans Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Oceans Healthcare Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Oceans Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Dec 2022 -66 | Dec 2022 | -66 |
Sep 2023 -75 | Sep 2023 | -75 |
Nov 2024 -80 | Nov 2024 | -80 |
Dec 2025 -51 | Dec 2025 | -51 |
Oct 2026 -57 | Oct 2026 | -57 |
How Other Brands Compare
Oceans Healthcare is ranked #4 for NPS among its competitors. Texas Health Resources and Tenet come in first and second, with LifePoint Health coming in at third. Among those competitors, it is the lowest valued company behind Tenet.
Oceans Healthcare |  Texas Health Resources |  Tenet |  LifePoint Health | |
| Global Ranking | #- | #822 | #- | #- |
| NPS | -57 | 37 | -2 | -25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $50.00M | $1.75B | $5.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oceans Healthcare NPS by Gender
Oceans Healthcare's NPS was rated -100 by Female customers on Comparably.
Female
-100
Oceans Healthcare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Oceans Healthcare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Oceans Healthcare NPS by Ethnicity
Oceans Healthcare's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Oceans Healthcare NPS by Usage
Oceans Healthcare's NPS was rated -100 points by customers who have used Oceans Healthcare's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Oceans Healthcare NPS vs. Competitors
Compared to its competitors, Oceans Healthcare's NPS is rated right below LifePoint Health.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Health Resources | 37 |
| Tenet | -2 |
| LifePoint Health | -25 |
| Oceans Healthcare | -57 |
Oceans Healthcare Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Oceans Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oceans Healthcare Customer Loyalty Score by Gender
Oceans Healthcare's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
Oceans Healthcare Customer Loyalty Score by Ethnicity
Oceans Healthcare's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oceans Healthcare.
10
out of 100
Caucasian
Oceans Healthcare Customer Loyalty Score by Usage
Oceans Healthcare's Customer Loyalty score was rated 10% by customers who have used Oceans Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oceans Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Oceans Healthcare's Customer Loyalty score is rated right below LifePoint Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Health Resources | 75% |
| Tenet | 66% |
| LifePoint Health | 66% |
| Oceans Healthcare | 42% |
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Oceans Healthcare Product Quality
1.8/5
Oceans Healthcare has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Oceans Healthcare Product Information
Oceans Healthcare’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://oceanshealthcare.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Oceans Healthcare Product Quality
Oceans Healthcare's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oceans Healthcare's Product Quality.
Ranked Oceans Healthcare Product Quality the Highest
Oceans Healthcare Product Quality Score by Gender
Oceans Healthcare's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Oceans Healthcare.
Female
1.5/5
Male
N/A
Oceans Healthcare Product Quality Score by Ethnicity
Oceans Healthcare's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oceans Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Oceans Healthcare Product Quality Score by Usage
Oceans Healthcare's Product Quality score was rated 1.5 stars by customers who have used Oceans Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Oceans Healthcare Product Quality vs. Competitors
Compared to its competitors, Oceans Healthcare's Product Quality score is rated right below LifePoint Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Health Resources | 3.8/5 |
| Tenet | 3.3/5 |
| LifePoint Health | 3.1/5 |
| Oceans Healthcare | 1.8/5 |
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Oceans Healthcare Pricing
Oceans Healthcare ROI & Value For Money
1.8/5
Oceans Healthcare has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Oceans Healthcare ROI
Oceans Healthcare's ROI score was rated highest by Caucasian customers.
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Ranked Oceans Healthcare ROI the Highest
Oceans Healthcare ROI Score by Gender
Oceans Healthcare's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oceans Healthcare.
Female
1.5/5
Male
N/A
Oceans Healthcare ROI Score by Ethnicity
Oceans Healthcare's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oceans Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Oceans Healthcare ROI Score by Usage
Oceans Healthcare's ROI score was rated 1.5 stars by customers who have used Oceans Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Oceans Healthcare Pricing vs. Competitors
Compared to its competitors, Oceans Healthcare's ROI score is rated right below LifePoint Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Tenet | 3.4/5 |
| LifePoint Health | 2.8/5 |
| Oceans Healthcare | 1.8/5 |
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Oceans Healthcare Customer Satisfaction (CSAT)
Oceans Healthcare Customer Satisfaction (CSAT) Score
17 / 100
Oceans Healthcare has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oceans Healthcare Customer Satisfaction
Oceans Healthcare's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Oceans Healthcare Customer Satisfaction the Highest
Oceans Healthcare Customer Satisfaction Score by Gender
Oceans Healthcare's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Oceans Healthcare.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Oceans Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oceans Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oceans Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Oceans Healthcare Customer Satisfaction Score by Usage
Oceans Healthcare's Customer Satisfaction score was rated 0 points by customers who have used Oceans Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Oceans Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Oceans Healthcare's Customer Satisfaction score is rated right below LifePoint Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Health Resources | 71% |
| Tenet | 59% |
| LifePoint Health | 37% |
| Oceans Healthcare | 17% |
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Oceans Healthcare Customer Service
1.8/5
Oceans Healthcare has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Oceans Healthcare's Customer Service
Address
5850 Granite Parkway, Suite 300, Plano, TX 75024
Website
http://oceanshealthcare.com
Phone Number
(972) 464-0022
Oceans Healthcare's Social Links
Quick Insights into Oceans Healthcare Customer Service
Oceans Healthcare's Customer Service score was rated highest by Caucasian customers.
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Ranked Oceans Healthcare Customer Service the Highest
Oceans Healthcare Customer Service Score by Gender
Oceans Healthcare's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oceans Healthcare.
Female
1.5/5
Male
N/A
Oceans Healthcare Customer Service Score by Ethnicity
Oceans Healthcare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oceans Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Oceans Healthcare Customer Service Score by Usage
Oceans Healthcare's Customer Service score was rated 1.5 stars by customers who have used Oceans Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Oceans Healthcare Customer Service vs. Competitors
Compared to its competitors, Oceans Healthcare's Customer Service score is rated right below LifePoint Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Health Resources | 3.7/5 |
| Tenet | 3.5/5 |
| LifePoint Health | 2.8/5 |
| Oceans Healthcare | 1.8/5 |
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Oceans Healthcare as an Employer
2.8/5
Oceans Healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Oceans Healthcare
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Oceans Healthcare scored a -57 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Oceans Healthcare would recommend the brand to a friend. ENPS measures how likely Oceans Healthcare employees would recommend working at Oceans Healthcare to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
