-42
NPS
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Oncor Electric Delivery
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About Oncor Electric Delivery's Brand
Among its major competitors, Oncor Electric Delivery is ranked in 2nd place for NPS while Entergy is 1st, and SCANA Corporation is 3rd.
Brand at a Glance
74%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
Oncor Electric Delivery Ranking
- #2 / 4 of its competitors
Oncor Electric Delivery NPS
Oncor Electric Delivery's Net Promoter Score (NPS) is a -42 with 26% Promoters, 6% Passives, and 68% Detractors. Net Promoter Score tracks whether Oncor Electric Delivery's customers would recommend using the product based on a scale of -100 to 100.
Oncor Electric Delivery Overall NPS
| 26% | Promoters |
|---|---|
| 6% | Passives |
| 68% | Detractors |
Oncor Electric Delivery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -47 | May 2023 | -47 |
Jun 2023 -49 | Jun 2023 | -49 |
Aug 2023 -46 | Aug 2023 | -46 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -46 | Oct 2023 | -46 |
Nov 2023 -43 | Nov 2023 | -43 |
Jan 2024 -45 | Jan 2024 | -45 |
Feb 2024 -41 | Feb 2024 | -41 |
Jul 2024 -43 | Jul 2024 | -43 |
Aug 2024 -43 | Aug 2024 | -43 |
Sep 2024 -45 | Sep 2024 | -45 |
Oct 2025 -42 | Oct 2025 | -42 |
How Other Brands Compare
Oncor Electric Delivery is ranked second for NPS among its competitors. Entergy and SCANA Corporation come in first and third, with CenterPoint Energy coming in at #4.
Oncor Electric Delivery |  Entergy |  CenterPoint Energy |  SCANA Corporation | |
| Global Ranking | #- | #847 | #- | #- |
| NPS | -42 | 21 | -61 | -53 |
| Valuation Updated every 24 hours for public companies | - | $20.03B | $18.47B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oncor Electric Delivery NPS by Gender
Female customers rated Oncor Electric Delivery's NPS 18 points higher than Male customers.
Male
-88
Oncor Electric Delivery's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-70
Oncor Electric Delivery's NPS was rated -70 by Female customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Oncor Electric Delivery NPS by Ethnicity
Oncor Electric Delivery's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Oncor Electric Delivery NPS by Age
Oncor Electric Delivery's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Oncor Electric Delivery NPS by Usage
Oncor Electric Delivery's NPS was rated the highest by customers who have used Oncor Electric Delivery's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -86 | Over 10 Years | -86 |
Oncor Electric Delivery NPS vs. Competitors
Compared to its competitors, Oncor Electric Delivery's NPS is rated right above SCANA Corporation, and is preceded by Energy Future Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Entergy | 21 |
 | Energy Future Holdings | N/A |
| Oncor Electric Delivery | -42 |
| SCANA Corporation | -53 |
| CenterPoint Energy | -61 |
Oncor Electric Delivery Customer Reviews
Out of the 8 Oncor Electric Delivery customer reviews 0 were positive and 8 were constructive. Oncor Electric Delivery customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Oncor Electric Delivery Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Oncor Electric Delivery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oncor Electric Delivery Customer Loyalty Score by Gender
Male customers rated Oncor Electric Delivery's Customer Loyalty score 10% higher than Female customers.
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Male
74%
Yes
Female
64%
Yes
Oncor Electric Delivery Customer Loyalty Score by Ethnicity
Oncor Electric Delivery's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oncor Electric Delivery.
75
out of 100
Caucasian
Oncor Electric Delivery Customer Loyalty Score by Age
Oncor Electric Delivery's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
46-50 40% | 46-50 | 40% |
51-55 40% | 51-55 | 40% |
66+ 73% | 66+ | 73% |
Oncor Electric Delivery Customer Loyalty Score by Usage
Oncor Electric Delivery's Customer Loyalty score was rated the highest by customers who have used Oncor Electric Delivery's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Oncor Electric Delivery Customer Loyalty Score by Industry
Oncor Electric Delivery's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Oncor Electric Delivery Customer Loyalty vs. Competitors
Compared to its competitors, Oncor Electric Delivery's Customer Loyalty score is rated right above SCANA Corporation, and is preceded by Entergy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Entergy | 84% |
| Oncor Electric Delivery | 74% |
| SCANA Corporation | 71% |
| CenterPoint Energy | 66% |
| Energy Future Holdings | N/A |
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Oncor Electric Delivery Product Quality
2.2/5
Oncor Electric Delivery has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Oncor Electric Delivery Product Information
Oncor Electric Delivery’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Oncor Electric Delivery's product the highest. Reviewers from the Tech industry rated Oncor Electric Delivery the lowest at 1.5.
- Website
- http://www.oncor.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Oncor Electric Delivery Product Quality
Oncor Electric Delivery's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Oncor Electric Delivery Product Quality the Highest
Ranked Oncor Electric Delivery Product Quality the Lowest
Oncor Electric Delivery Product Quality Score by Gender
Female customers rated Oncor Electric Delivery's Product Quality score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Oncor Electric Delivery Product Quality Score by Ethnicity
Oncor Electric Delivery's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Oncor Electric Delivery Product Quality Score by Age
Oncor Electric Delivery's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Oncor Electric Delivery Product Quality Score by Usage
Oncor Electric Delivery's Product Quality score was rated the highest by customers who have used Oncor Electric Delivery's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Oncor Electric Delivery Product Quality Score by Industry
Oncor Electric Delivery's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Oncor Electric Delivery Product Quality vs. Competitors
Compared to its competitors, Oncor Electric Delivery's Product Quality score is rated right above CenterPoint Energy, and is preceded by Entergy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entergy | 3.5/5 |
| Oncor Electric Delivery | 2.2/5 |
| CenterPoint Energy | 2.2/5 |
| SCANA Corporation | 2/5 |
| Energy Future Holdings | N/A |
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Oncor Electric Delivery Pricing
Oncor Electric Delivery ROI & Value For Money
2.1/5
Oncor Electric Delivery has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Oncor Electric Delivery Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Oncor Electric Delivery.
Quick Insights into Oncor Electric Delivery ROI
Oncor Electric Delivery's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Oncor Electric Delivery's products/services for Over 10 Years.
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Ranked Oncor Electric Delivery ROI the Highest
Ranked Oncor Electric Delivery ROI the Lowest
Oncor Electric Delivery ROI Score by Gender
Female customers rated Oncor Electric Delivery's ROI score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Oncor Electric Delivery ROI Score by Ethnicity
Oncor Electric Delivery's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Oncor Electric Delivery ROI Score by Age
Oncor Electric Delivery's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Oncor Electric Delivery ROI Score by Usage
Oncor Electric Delivery's ROI score was rated the highest by customers who have used Oncor Electric Delivery's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Oncor Electric Delivery ROI Score by Industry
Oncor Electric Delivery's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Oncor Electric Delivery Pricing vs. Competitors
Compared to its competitors, Oncor Electric Delivery's ROI score is rated right above CenterPoint Energy, and is preceded by Entergy.
| COMPANY | Pricing Score | |
|---|---|---|
| Entergy | 3.6/5 |
| Oncor Electric Delivery | 2.1/5 |
| CenterPoint Energy | 1.9/5 |
| SCANA Corporation | 1.7/5 |
| Energy Future Holdings | N/A |
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Oncor Electric Delivery Customer Satisfaction (CSAT)
Oncor Electric Delivery Customer Satisfaction (CSAT) Score
19 / 100
Oncor Electric Delivery has an overall Customer Satisfaction score of 19 rated by its users and customers.
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Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
11%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oncor Electric Delivery Customer Satisfaction
Oncor Electric Delivery's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Oncor Electric Delivery's products/services for Over 10 Years.
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Ranked Oncor Electric Delivery Customer Satisfaction the Highest
Ranked Oncor Electric Delivery Customer Satisfaction the Lowest
Oncor Electric Delivery Customer Satisfaction Score by Gender
Female customers rated Oncor Electric Delivery's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 21% | |
Very Dissatisfied | 65% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
Oncor Electric Delivery Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oncor Electric Delivery's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
12%
Very Dissatisfied
71%
Oncor Electric Delivery Customer Satisfaction Score by Age
Oncor Electric Delivery's Customer Satisfaction score was rated 0 points by customers ages 26-30 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Oncor Electric Delivery Customer Satisfaction Score by Usage
Oncor Electric Delivery's Customer Satisfaction score was rated 0 points by customers who have used Oncor Electric Delivery's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Oncor Electric Delivery Customer Satisfaction Score by Industry
Oncor Electric Delivery's Customer Satisfaction score was rated 0 points by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
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}Oncor Electric Delivery Customer Satisfaction vs. Competitors
Compared to its competitors, Oncor Electric Delivery's Customer Satisfaction score is rated right above Energy Future Holdings, and is preceded by CenterPoint Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Entergy | 65% |
| SCANA Corporation | 24% |
| CenterPoint Energy | 20% |
| Oncor Electric Delivery | 19% |
| Energy Future Holdings | 0% |
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Oncor Electric Delivery Customer Service
2.3/5
Oncor Electric Delivery has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Oncor Electric Delivery's Customer Service
Website
http://www.oncor.com/
Quick Insights into Oncor Electric Delivery Customer Service
Oncor Electric Delivery's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Oncor Electric Delivery's products/services for Over 10 Years.
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Ranked Oncor Electric Delivery Customer Service the Highest
Ranked Oncor Electric Delivery Customer Service the Lowest
Oncor Electric Delivery Customer Service Score by Gender
Female customers rated Oncor Electric Delivery's Customer Service score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Oncor Electric Delivery Customer Service Score by Ethnicity
Oncor Electric Delivery's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Oncor Electric Delivery Customer Service Score by Age
Oncor Electric Delivery's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Oncor Electric Delivery Customer Service Score by Usage
Oncor Electric Delivery's Customer Service score was rated the highest by customers who have used Oncor Electric Delivery's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Oncor Electric Delivery Customer Service Score by Industry
Oncor Electric Delivery's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Oncor Electric Delivery Customer Service vs. Competitors
Compared to its competitors, Oncor Electric Delivery's Customer Service score is rated right above CenterPoint Energy, and is preceded by Entergy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entergy | 3.7/5 |
| Oncor Electric Delivery | 2.3/5 |
| CenterPoint Energy | 1.9/5 |
| SCANA Corporation | 1.7/5 |
| Energy Future Holdings | N/A |
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Oncor Electric Delivery as an Employer
4.3/5
Oncor Electric Delivery has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
CEO of Oncor Electric Delivery
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Oncor Electric Delivery scored a -42 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Oncor Electric Delivery would recommend the brand to a friend. ENPS measures how likely Oncor Electric Delivery employees would recommend working at Oncor Electric Delivery to a friend.
Net Promoter Score
-42
NPS Score
| 26% | Promoters |
|---|---|
| 6% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
