67
NPS
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Onshape
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About Onshape's Brand
Onshape is the first and only full-cloud 3D CAD system that lets everyone on a design team work together. Among its major competitors, Onshape is ranked in 3rd place for NPS while DS SOLIDWORKS is 1st, and Fusion 360 is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Onshape CMO
Onshape Ranking
- #1 / 4 of its competitors
Onshape NPS
Onshape's Net Promoter Score (NPS) is a 67 with 74% Promoters, 19% Passives, and 7% Detractors. Net Promoter Score tracks whether Onshape's customers would recommend using the product based on a scale of -100 to 100.
Onshape Overall NPS
| 74% | Promoters |
|---|---|
| 19% | Passives |
| 7% | Detractors |
Onshape NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Aug 2022 66 | Aug 2022 | 66 |
How Other Brands Compare
Onshape is ranked first for NPS among its competitors. Siemens and Instructure come in second and third, with PTC coming in at #4.
Onshape |  Siemens |  PTC |  Instructure | |
| Global Ranking | #- | #499 | #- | #- |
| NPS | 67 | 37 | 20 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $17.14B | $3.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onshape NPS by Usage
Onshape's NPS was rated the highest by customers who have used Onshape's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Onshape NPS vs. Competitors
Compared to its competitors, Onshape's NPS is rated right above Siemens, and is preceded by Fusion 360.
| COMPANY | NPS Score | |
|---|---|---|
 | DS SOLIDWORKS | 100 |
 | Fusion 360 | 70 |
| Onshape | 67 |
| Siemens | 37 |
| Instructure | 21 |
| PTC | 20 |
 | zSpace | N/A |
 | Solidworks | N/A |
 | engineered software | N/A |
Onshape Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Onshape users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Onshape Customer Loyalty vs. Competitors
Compared to its competitors, Onshape's Customer Loyalty score is rated right above Siemens, and is preceded by DS SOLIDWORKS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DS SOLIDWORKS | 100% |
| Onshape | 100% |
| Siemens | 80% |
| PTC | 80% |
| Instructure | 73% |
| Fusion 360 | N/A |
| zSpace | N/A |
| Solidworks | N/A |
| engineered software | N/A |
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Onshape Product Quality
4.4/5
Onshape has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Onshape Product Information
Onshape serves markets in the United States. Onshape supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Onshape’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Onshape's product the highest.
- Website
- https://www.onshape.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
Languages Supported
English
Product Type
Manufacturing & Engineering Software
Engineering CAD Software
Quick Insights into Onshape Product Quality
Onshape's Product Quality score was rated highest by customers from the Education industry.
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Ranked Onshape Product Quality the Highest
Onshape Product Quality Score by Industry
Onshape's Product Quality score was rated 4.5 stars by Education industry customers.
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Onshape Product Quality vs. Competitors
Compared to its competitors, Onshape's Product Quality score is rated right above Siemens, and is preceded by Fusion 360.
| COMPANY | Product Quality Score | |
|---|---|---|
| DS SOLIDWORKS | 5/5 |
| Fusion 360 | 4.6/5 |
| Onshape | 4.4/5 |
| Siemens | 4/5 |
| PTC | 3.9/5 |
| Instructure | 3.5/5 |
| zSpace | N/A |
| Solidworks | N/A |
| engineered software | N/A |
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Onshape Pricing
Onshape ROI & Value For Money
4.5/5
Onshape has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Onshape Pricing Plans
Onshape has a pricing structure that accommodates small, medium, and large businesses. Starting from $1500/year, Onshape uses a subscription model and offers the following: Onshape's Professional plan for design teams is $2,100 per user, per year. and Free versions (not for commercial use) are available for students, educators, and open source & public design projects..
Who Uses Onshape?
Small Businesses
Medium Businesses
Large Enterprises
Onshape Pricing vs. Competitors
Compared to its competitors, Onshape's ROI score is rated right above Siemens, and is preceded by Fusion 360.
| COMPANY | Pricing Score | |
|---|---|---|
| DS SOLIDWORKS | 5/5 |
| Fusion 360 | 4.5/5 |
| Onshape | 4.5/5 |
| Siemens | 4/5 |
| PTC | 3.8/5 |
| Instructure | 3.6/5 |
| zSpace | N/A |
| Solidworks | N/A |
| engineered software | N/A |
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Onshape Customer Satisfaction (CSAT)
Onshape Customer Satisfaction (CSAT) Score
100 / 100
Onshape has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Onshape Customer Satisfaction vs. Competitors
Compared to its competitors, Onshape's Customer Satisfaction score is rated right above PTC, and is preceded by DS SOLIDWORKS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DS SOLIDWORKS | 100% |
| Onshape | 100% |
| PTC | 79% |
| Siemens | 78% |
| Fusion 360 | 0% |
| Instructure | 0% |
| zSpace | 0% |
| Solidworks | 0% |
| engineered software | 0% |
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Onshape Customer Service
5/5
Onshape has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Onshape's Customer Service
Address
One Alewife Center, Suite 130, Cambridge, MA
Website
https://www.onshape.com/
Phone Number
+1-844-667-4273
Onshape Customer Service vs. Competitors
Compared to its competitors, Onshape's Customer Service score is rated right above Siemens, and is preceded by DS SOLIDWORKS.
| COMPANY | Customer Service Score | |
|---|---|---|
| DS SOLIDWORKS | 5/5 |
| Onshape | 5/5 |
| Siemens | 4/5 |
| Instructure | 3.9/5 |
| PTC | 3.9/5 |
| Fusion 360 | 3.7/5 |
| zSpace | N/A |
| Solidworks | N/A |
| engineered software | N/A |
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Consumer vs. Employees
Onshape scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Onshape would recommend the brand to a friend. ENPS measures how likely Onshape employees would recommend working at Onshape to a friend.
Net Promoter Score
67
NPS Score
| 74% | Promoters |
|---|---|
| 19% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
