-100
NPS
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Oppenheimer Holdings
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About Oppenheimer Holdings' Brand
"Oppenheimer offers investment banking, financial advisory, capital markets, asset management and other related services." Among its major competitors, Oppenheimer Holdings is ranked in 5th place for NPS while Cowen Inc. is 1st, and Bank of America is 2nd.Their current market cap is $457.95M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Oppenheimer Holdings Ranking
- #4 / 4 of its competitors
Oppenheimer Holdings NPS
Oppenheimer Holdings's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Oppenheimer Holdings's customers would recommend using the product based on a scale of -100 to 100.
Oppenheimer Holdings Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Oppenheimer Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2026 -100 | Jan 2026 | -100 |
How Other Brands Compare
Oppenheimer Holdings is ranked #4 for NPS among its competitors. Bank of America and Morgan Stanley come in first and second, with Flagstar Bancorp coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
Oppenheimer Holdings |  Bank of America |  Morgan Stanley |  Flagstar Bancorp | |
| Global Ranking | #- | #152 | #199 | #- |
| NPS | -100 | 2 | -8 | -52 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $457.95M | $298.80B | $147.94B | $2.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oppenheimer Holdings NPS vs. Competitors
Compared to its competitors, Oppenheimer Holdings's NPS is rated right below Flagstar Bancorp.
| COMPANY | NPS Score | |
|---|---|---|
 | Cowen Inc. | 50 |
| Bank of America | 2 |
| Morgan Stanley | -8 |
| Flagstar Bancorp | -52 |
| Oppenheimer Holdings | -100 |
Oppenheimer Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Oppenheimer Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oppenheimer Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Oppenheimer Holdings's Customer Loyalty score is rated right below Morgan Stanley.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cowen Inc. | 100% |
| Bank of America | 80% |
| Flagstar Bancorp | 78% |
| Morgan Stanley | 69% |
| Oppenheimer Holdings | 10% |
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Oppenheimer Holdings Product Quality
1.5/5
Oppenheimer Holdings has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Oppenheimer Holdings Product Information
Oppenheimer Holdings’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- opco.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Oppenheimer Holdings Product Quality vs. Competitors
Compared to its competitors, Oppenheimer Holdings's Product Quality score is rated right below Flagstar Bancorp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cowen Inc. | 5/5 |
| Bank of America | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| Flagstar Bancorp | 2.3/5 |
| Oppenheimer Holdings | 1.5/5 |
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Oppenheimer Holdings Pricing
Oppenheimer Holdings ROI & Value For Money
2/5
Oppenheimer Holdings has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Oppenheimer Holdings Pricing vs. Competitors
Compared to its competitors, Oppenheimer Holdings's ROI score is rated right below Flagstar Bancorp.
| COMPANY | Pricing Score | |
|---|---|---|
| Cowen Inc. | 5/5 |
| Bank of America | 3.3/5 |
| Morgan Stanley | 3.3/5 |
| Flagstar Bancorp | 2.1/5 |
| Oppenheimer Holdings | 2/5 |
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Oppenheimer Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oppenheimer Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Oppenheimer Holdings's Customer Satisfaction score is rated right below Flagstar Bancorp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cowen Inc. | 100% |
| Bank of America | 70% |
| Morgan Stanley | 45% |
| Flagstar Bancorp | 31% |
| Oppenheimer Holdings | 0% |
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Oppenheimer Holdings Customer Service
2/5
Oppenheimer Holdings has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Oppenheimer Holdings's Customer Service
Address
York, NY
Website
opco.com
Oppenheimer Holdings Customer Service vs. Competitors
Compared to its competitors, Oppenheimer Holdings's Customer Service score is rated right below Flagstar Bancorp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cowen Inc. | 5/5 |
| Bank of America | 3.4/5 |
| Morgan Stanley | 3.4/5 |
| Flagstar Bancorp | 2/5 |
| Oppenheimer Holdings | 2/5 |
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Oppenheimer Holdings as an Employer
2.2/5
Oppenheimer Holdings has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Oppenheimer Holdings
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Oppenheimer Holdings scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Oppenheimer Holdings would recommend the brand to a friend. ENPS measures how likely Oppenheimer Holdings employees would recommend working at Oppenheimer Holdings to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
