-52
NPS
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Flagstar Bancorp
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About Flagstar Bancorp's Brand
Flagstar Bank is a banking company offers a wide range of products and services for individuals and businesses. Among its major competitors, Flagstar Bancorp is ranked in 5th place for NPS while LegacyTexas Financial Group is 1st, and Bank of America is 2nd.Their current market cap is $2.40B
Brand at a Glance
78%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Flagstar Bancorp Ranking
- #4 / 4 of its competitors
Flagstar Bancorp NPS
Flagstar Bancorp's Net Promoter Score (NPS) is a -52 with 22% Promoters, 4% Passives, and 74% Detractors. Net Promoter Score tracks whether Flagstar Bancorp's customers would recommend using the product based on a scale of -100 to 100.
Flagstar Bancorp Overall NPS
| 22% | Promoters |
|---|---|
| 4% | Passives |
| 74% | Detractors |
Flagstar Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -55 | Apr 2024 | -55 |
May 2024 -53 | May 2024 | -53 |
Jun 2024 -56 | Jun 2024 | -56 |
Jul 2024 -58 | Jul 2024 | -58 |
Aug 2024 -60 | Aug 2024 | -60 |
Sep 2024 -58 | Sep 2024 | -58 |
Oct 2024 -55 | Oct 2024 | -55 |
Nov 2024 -51 | Nov 2024 | -51 |
Dec 2024 -49 | Dec 2024 | -49 |
Feb 2025 -51 | Feb 2025 | -51 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -51 | Apr 2025 | -51 |
How Other Brands Compare
Flagstar Bancorp is ranked #4 for NPS among its competitors. Bank of America and Huntington National Bank come in first and second, with Comerica Bank coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
Flagstar Bancorp |  Bank of America |  Huntington National Bank |  Comerica Bank | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | -52 | 2 | -3 | -14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.40B | $298.80B | $23.82B | $10.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flagstar Bancorp NPS by Gender
Male customers rated Flagstar Bancorp's NPS 61 points higher than Female customers.
Male
-39
Flagstar Bancorp's NPS was rated -39 by Male customers on Comparably.
27%
Promoters
7%
Passives
66%
Detractors
Female
-100
Flagstar Bancorp's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Flagstar Bancorp NPS by Ethnicity
Flagstar Bancorp's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
African American/Black -60 | African American/Black | -60 |
Other -50 | Other | -50 |
Flagstar Bancorp NPS by Age
Flagstar Bancorp's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Flagstar Bancorp NPS by Usage
Flagstar Bancorp's NPS was rated the highest by customers who have used Flagstar Bancorp's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -71 | Less than 1 Year | -71 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -12 | Over 10 Years | -12 |
Flagstar Bancorp NPS vs. Competitors
Compared to its competitors, Flagstar Bancorp's NPS is rated right below Comerica Bank.
| COMPANY | NPS Score | |
|---|---|---|
 | LegacyTexas Financial Group | 100 |
| Bank of America | 2 |
 | Valiant | N/A |
 | Bankinter | N/A |
| Huntington National Bank | -3 |
| Comerica Bank | -14 |
| Flagstar Bancorp | -52 |
Flagstar Bancorp Customer Reviews
Out of the 6 Flagstar Bancorp customer reviews 3 were positive and 3 were constructive. Flagstar Bancorp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Flagstar Bancorp Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Flagstar Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flagstar Bancorp Customer Loyalty Score by Gender
Male customers rated Flagstar Bancorp's Customer Loyalty score 8% higher than Female customers.
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Male
81%
Yes
Female
73%
Yes
Flagstar Bancorp Customer Loyalty Score by Ethnicity
Flagstar Bancorp's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flagstar Bancorp.
84
out of 100
Caucasian
82
out of 100
African American/Black
55
out of 100
Other
Flagstar Bancorp Customer Loyalty Score by Age
Flagstar Bancorp's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 85% | 46-50 | 85% |
56-60 70% | 56-60 | 70% |
61-65 82% | 61-65 | 82% |
66+ 70% | 66+ | 70% |
Flagstar Bancorp Customer Loyalty Score by Usage
Flagstar Bancorp's Customer Loyalty score was rated the highest by customers who have used Flagstar Bancorp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Flagstar Bancorp Customer Loyalty Score by Industry
Flagstar Bancorp's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Business and Consumer Services industry customers.
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Flagstar Bancorp Customer Loyalty vs. Competitors
Compared to its competitors, Flagstar Bancorp's Customer Loyalty score is rated right above Valiant, and is preceded by Bank of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LegacyTexas Financial Group | 100% |
| Huntington National Bank | 83% |
| Comerica Bank | 81% |
| Bank of America | 80% |
| Flagstar Bancorp | 78% |
| Valiant | N/A |
| Bankinter | N/A |
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Flagstar Bancorp Product Quality
2.3/5
Flagstar Bancorp has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Flagstar Bancorp Product Information
Flagstar Bancorp’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Flagstar Bancorp's product the highest. Reviewers from the Banking and Financial Services industry rated Flagstar Bancorp the lowest at 1.6.
- Website
- http://flagstar.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Flagstar Bancorp Product Quality
Flagstar Bancorp's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by Female customers.
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Ranked Flagstar Bancorp Product Quality the Highest
Ranked Flagstar Bancorp Product Quality the Lowest
Flagstar Bancorp Product Quality Score by Gender
Male customers rated Flagstar Bancorp's Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Flagstar Bancorp Product Quality Score by Ethnicity
Flagstar Bancorp's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.9 | Other | 1.9 |
Flagstar Bancorp Product Quality Score by Age
Flagstar Bancorp's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
56-60 3.1 | 56-60 | 3.1 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.6 | 66+ | 1.6 |
Flagstar Bancorp Product Quality Score by Usage
Flagstar Bancorp's Product Quality score was rated the highest by customers who have used Flagstar Bancorp's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Flagstar Bancorp Product Quality Score by Industry
Flagstar Bancorp's Product Quality score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.
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Flagstar Bancorp Product Quality vs. Competitors
Compared to its competitors, Flagstar Bancorp's Product Quality score is rated right above Valiant, and is preceded by Comerica Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| LegacyTexas Financial Group | 5/5 |
| Bank of America | 3.5/5 |
| Huntington National Bank | 3/5 |
| Comerica Bank | 2.7/5 |
| Flagstar Bancorp | 2.3/5 |
| Valiant | N/A |
| Bankinter | N/A |
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Flagstar Bancorp Pricing
Flagstar Bancorp ROI & Value For Money
2.1/5
Flagstar Bancorp has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Flagstar Bancorp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Flagstar Bancorp.
Quick Insights into Flagstar Bancorp ROI
Flagstar Bancorp's ROI score was rated highest by customers from the Construction industry, and rated lowest by Female customers.
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Ranked Flagstar Bancorp ROI the Highest
Ranked Flagstar Bancorp ROI the Lowest
Flagstar Bancorp ROI Score by Gender
Male customers rated Flagstar Bancorp's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Flagstar Bancorp ROI Score by Ethnicity
Flagstar Bancorp's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.9 | Other | 1.9 |
Flagstar Bancorp ROI Score by Age
Flagstar Bancorp's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
56-60 3 | 56-60 | 3 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Flagstar Bancorp ROI Score by Usage
Flagstar Bancorp's ROI score was rated the highest by customers who have used Flagstar Bancorp's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Flagstar Bancorp ROI Score by Industry
Flagstar Bancorp's ROI score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.
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Flagstar Bancorp Pricing vs. Competitors
Compared to its competitors, Flagstar Bancorp's ROI score is rated right above Valiant, and is preceded by Comerica Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| LegacyTexas Financial Group | 5/5 |
| Bank of America | 3.3/5 |
| Huntington National Bank | 3/5 |
| Comerica Bank | 2.7/5 |
| Flagstar Bancorp | 2.1/5 |
| Valiant | N/A |
| Bankinter | N/A |
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Flagstar Bancorp Customer Satisfaction (CSAT)
Flagstar Bancorp Customer Satisfaction (CSAT) Score
31 / 100
Flagstar Bancorp has an overall Customer Satisfaction score of 31 rated by its users and customers.
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Very Satisfied
18%
Satisfied
13%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
3%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flagstar Bancorp Customer Satisfaction
Flagstar Bancorp's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Flagstar Bancorp's products/services for 2 to 5 Years.
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Ranked Flagstar Bancorp Customer Satisfaction the Highest
Ranked Flagstar Bancorp Customer Satisfaction the Lowest
Flagstar Bancorp Customer Satisfaction Score by Gender
Male customers rated Flagstar Bancorp's Customer Satisfaction score 25 points higher than Female customers.
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35 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 52% |
10 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Flagstar Bancorp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Flagstar Bancorp's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
21%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
62%
CSAT according to African American/Black
Flagstar Bancorp's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
Flagstar Bancorp's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Flagstar Bancorp Customer Satisfaction Score by Age
Flagstar Bancorp's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 30% | |||||||||||||||
| 66+ | 22% |
Flagstar Bancorp Customer Satisfaction Score by Usage
Flagstar Bancorp's Customer Satisfaction score was rated the highest by customers who have used Flagstar Bancorp's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Flagstar Bancorp Customer Satisfaction Score by Industry
Flagstar Bancorp's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Business and Consumer Services industry customers.
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}Flagstar Bancorp Customer Satisfaction vs. Competitors
Compared to its competitors, Flagstar Bancorp's Customer Satisfaction score is rated right above LegacyTexas Financial Group, and is preceded by Comerica Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| Huntington National Bank | 48% |
| Comerica Bank | 45% |
| Flagstar Bancorp | 31% |
| LegacyTexas Financial Group | 0% |
| Valiant | 0% |
| Bankinter | 0% |
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Flagstar Bancorp Customer Service
2/5
Flagstar Bancorp has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Flagstar Bancorp's Customer Service
Address
Troy, MI
Website
http://flagstar.com/
Quick Insights into Flagstar Bancorp Customer Service
Flagstar Bancorp's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Flagstar Bancorp's products/services for Less than 1 Year.
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Ranked Flagstar Bancorp Customer Service the Highest
Ranked Flagstar Bancorp Customer Service the Lowest
Flagstar Bancorp Customer Service Score by Gender
Male customers rated Flagstar Bancorp's Customer Service score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Flagstar Bancorp Customer Service Score by Ethnicity
Flagstar Bancorp's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Flagstar Bancorp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.9 | Other | 1.9 |
Flagstar Bancorp Customer Service Score by Age
Flagstar Bancorp's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
56-60 3 | 56-60 | 3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Flagstar Bancorp Customer Service Score by Usage
Flagstar Bancorp's Customer Service score was rated the highest by customers who have used Flagstar Bancorp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Flagstar Bancorp Customer Service Score by Industry
Flagstar Bancorp's Customer Service score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.
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Flagstar Bancorp Customer Service vs. Competitors
Compared to its competitors, Flagstar Bancorp's Customer Service score is rated right above Valiant, and is preceded by Comerica Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| LegacyTexas Financial Group | 5/5 |
| Bank of America | 3.4/5 |
| Huntington National Bank | 3/5 |
| Comerica Bank | 2.7/5 |
| Flagstar Bancorp | 2/5 |
| Valiant | N/A |
| Bankinter | N/A |
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Flagstar Bancorp as an Employer
2.5/5
Flagstar Bancorp has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Flagstar Bancorp
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Flagstar Bancorp scored a -52 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Flagstar Bancorp would recommend the brand to a friend. ENPS measures how likely Flagstar Bancorp employees would recommend working at Flagstar Bancorp to a friend.
Net Promoter Score
-52
NPS Score
| 22% | Promoters |
|---|---|
| 4% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
