100
NPS
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Orbital Sciences
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About Orbital Sciences' Brand
"Orbital Sciences manufactures space and rocket systems for commercial, military and civil government sectors." Among its major competitors, Orbital Sciences is ranked in 1st place for NPS while SpaceX is 2nd, and Virgin Galactic is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Orbital Sciences Ranking
- #1 / 4 of its competitors
Orbital Sciences NPS
Orbital Sciences's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Orbital Sciences's customers would recommend using the product based on a scale of -100 to 100.
Orbital Sciences Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Orbital Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
How Other Brands Compare
Orbital Sciences is ranked first for NPS among its competitors. SpaceX and Virgin Galactic come in second and third, with Sierra Nevada Corporation coming in at #4.
Orbital Sciences |  SpaceX |  Virgin Galactic |  Sierra Nevada Corporation | |
| Global Ranking | #- | #208 | #- | #- |
| NPS | 100 | 42 | 18 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $36.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orbital Sciences NPS vs. Competitors
Compared to its competitors, Orbital Sciences's NPS is rated right above SpaceX.
| COMPANY | NPS Score | |
|---|---|---|
| Orbital Sciences | 100 |
| SpaceX | 42 |
| Virgin Galactic | 18 |
| Sierra Nevada Corporation | 18 |
 | Orbital ATK | -17 |
Orbital Sciences Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Orbital Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Orbital Sciences Customer Loyalty vs. Competitors
Compared to its competitors, Orbital Sciences's Customer Loyalty score is rated right below Sierra Nevada Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SpaceX | 78% |
| Orbital ATK | 69% |
| Virgin Galactic | 64% |
| Sierra Nevada Corporation | 64% |
| Orbital Sciences | 10% |
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Orbital Sciences Product Quality
4/5
Orbital Sciences has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Orbital Sciences Product Information
Orbital Sciences’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.orbital.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Orbital Sciences Product Quality vs. Competitors
Compared to its competitors, Orbital Sciences's Product Quality score is rated right above Virgin Galactic, and is preceded by SpaceX.
| COMPANY | Product Quality Score | |
|---|---|---|
| SpaceX | 4.2/5 |
| Orbital Sciences | 4/5 |
| Virgin Galactic | 3.8/5 |
| Sierra Nevada Corporation | 3.7/5 |
| Orbital ATK | 3.3/5 |
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Orbital Sciences Pricing
Orbital Sciences ROI & Value For Money
3.5/5
Orbital Sciences has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Orbital Sciences Pricing vs. Competitors
Compared to its competitors, Orbital Sciences's ROI score is rated right above Orbital ATK, and is preceded by Virgin Galactic.
| COMPANY | Pricing Score | |
|---|---|---|
| SpaceX | 4/5 |
| Sierra Nevada Corporation | 3.7/5 |
| Virgin Galactic | 3.7/5 |
| Orbital Sciences | 3.5/5 |
| Orbital ATK | 2.9/5 |
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Orbital Sciences Customer Service
3.5/5
Orbital Sciences has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Orbital Sciences's Customer Service
Address
Dulles, VA
Website
http://www.orbital.com/
Orbital Sciences Customer Service vs. Competitors
Compared to its competitors, Orbital Sciences's Customer Service score is rated right above Orbital ATK, and is preceded by Virgin Galactic.
| COMPANY | Customer Service Score | |
|---|---|---|
| SpaceX | 4.1/5 |
| Sierra Nevada Corporation | 3.9/5 |
| Virgin Galactic | 3.8/5 |
| Orbital Sciences | 3.5/5 |
| Orbital ATK | 3.1/5 |
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Orbital Sciences as an Employer
3.5/5
Orbital Sciences has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Orbital Sciences scored a 100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Orbital Sciences would recommend the brand to a friend. ENPS measures how likely Orbital Sciences employees would recommend working at Orbital Sciences to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
