-100
NPS
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Outlier AI
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About Outlier AI's Brand
Outlier offers analytic solutions that enable businesses to make better decisions. Among its major competitors, Outlier AI is ranked in 4th place for NPS while Datameer is 1st, and Sisense is 2nd.Their current valuation is $95.00M
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Outlier AI Ranking
- #4 / 4 of its competitors
Outlier AI NPS
Outlier AI's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Outlier AI's customers would recommend using the product based on a scale of -100 to 100.
Outlier AI Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Outlier AI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
How Other Brands Compare
Outlier AI is ranked #4 for NPS among its competitors. Datameer and Sisense come in first and second, with ThoughtSpot coming in at third. Among those competitors, it is the lowest valued company behind ThoughtSpot.
Outlier AI |  Sisense |  ThoughtSpot |  Datameer | |
| Global Ranking | #- | #853 | #- | #- |
| NPS | -100 | 53 | -26 | 89 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $95.00M | - | $1.95B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Outlier AI NPS vs. Competitors
Compared to its competitors, Outlier AI's NPS is rated right below ThoughtSpot.
| COMPANY | NPS Score | |
|---|---|---|
| Datameer | 89 |
| Sisense | 53 |
| ThoughtSpot | -26 |
| Outlier AI | -100 |
Outlier AI Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Outlier AI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Outlier AI Customer Loyalty vs. Competitors
Compared to its competitors, Outlier AI's Customer Loyalty score is rated right above Datameer, and is preceded by ThoughtSpot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sisense | 85% |
| ThoughtSpot | 51% |
| Outlier AI | 10% |
| Datameer | N/A |
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Outlier AI Product Quality
2.5/5
Outlier AI has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Outlier AI Product Information
Outlier AI’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://outlier.ai/
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Outlier AI Product Quality vs. Competitors
Compared to its competitors, Outlier AI's Product Quality score is rated right below ThoughtSpot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sisense | 4.2/5 |
| Datameer | 3.6/5 |
| ThoughtSpot | 3.1/5 |
| Outlier AI | 2.5/5 |
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Outlier AI Pricing
Outlier AI ROI & Value For Money
1.5/5
Outlier AI has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Outlier AI Pricing vs. Competitors
Compared to its competitors, Outlier AI's ROI score is rated right below ThoughtSpot.
| COMPANY | Pricing Score | |
|---|---|---|
| Datameer | 4.5/5 |
| Sisense | 4.1/5 |
| ThoughtSpot | 3/5 |
| Outlier AI | 1.5/5 |
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Outlier AI Customer Satisfaction (CSAT)
Outlier AI Customer Satisfaction (CSAT) Score
100 / 100
Outlier AI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Outlier AI Customer Satisfaction vs. Competitors
Compared to its competitors, Outlier AI's Customer Satisfaction score is rated right above ThoughtSpot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Outlier AI | 100% |
| ThoughtSpot | 91% |
| Sisense | 73% |
| Datameer | 0% |
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Outlier AI Customer Service
1.5/5
Outlier AI has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Outlier AI's Customer Service
Address
2100 Franklin St, Oakland, CA 94612
Website
http://outlier.ai/
Phone Number
(914)662-9588
Outlier AI Customer Service vs. Competitors
Compared to its competitors, Outlier AI's Customer Service score is rated right below ThoughtSpot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Datameer | 5/5 |
| Sisense | 4/5 |
| ThoughtSpot | 3.3/5 |
| Outlier AI | 1.5/5 |
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Outlier AI as an Employer
2.2/5
Outlier AI has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Outlier AI scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Outlier AI would recommend the brand to a friend. ENPS measures how likely Outlier AI employees would recommend working at Outlier AI to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
