30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Owens & Minor
Marketing or Exec? Claim Your Free Account
About Owens & Minor's Brand
Owens & Minor, a FORTUNE 500 company headquartered in Richmond, Virginia, is a global healthcare solutions company that incorporates product manufacturing, distribution support, and innovative technology services to deliver significant and sustained value across the breadth of the industry – from acute care to patients in their home. Among its major competitors, Owens & Minor is ranked in 1st place for NPS while McKesson is 2nd, and Cardinal Health is 3rd.Their current market cap is $1.57B
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Owens & Minor Ranking
- #1 / 4 of its competitors
Owens & Minor NPS
Owens & Minor's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Owens & Minor's customers would recommend using the product based on a scale of -100 to 100.
Owens & Minor Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
Owens & Minor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 57 | Feb 2023 | 57 |
Jun 2023 63 | Jun 2023 | 63 |
Aug 2023 44 | Aug 2023 | 44 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 36 | Oct 2023 | 36 |
Dec 2023 38 | Dec 2023 | 38 |
Feb 2024 43 | Feb 2024 | 43 |
Apr 2024 34 | Apr 2024 | 34 |
Nov 2024 34 | Nov 2024 | 34 |
May 2025 27 | May 2025 | 27 |
Jul 2025 30 | Jul 2025 | 30 |
Nov 2025 30 | Nov 2025 | 30 |
How Other Brands Compare
Owens & Minor is ranked first for NPS among its competitors. McKesson and Cardinal Health come in second and third, with Ryder System coming in at #4. Among those competitors, it is the lowest valued company behind McKesson.
Owens & Minor |  Ryder System |  McKesson |  Cardinal Health | |
| Global Ranking | #- | #488 | #- | #- |
| NPS | 30 | 16 | 27 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $1.57B | $1.60B | $31.04B | $17.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Owens & Minor NPS by Gender
Owens & Minor's NPS was rated 100 by Male customers on Comparably.
Male
100
Owens & Minor's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Owens & Minor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Owens & Minor NPS by Age
Owens & Minor's NPS was rated 34 points by customers ages 36-40 on Comparably.
Owens & Minor NPS by Usage
Owens & Minor's NPS was rated 34 points by customers who have used Owens & Minor's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Owens & Minor NPS vs. Competitors
Compared to its competitors, Owens & Minor's NPS is rated right above McKesson.
| COMPANY | NPS Score | |
|---|---|---|
| Owens & Minor | 30 |
| McKesson | 27 |
| Cardinal Health | 24 |
| Ryder System | 16 |
 | Cencora | 11 |
Owens & Minor Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Owens & Minor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Owens & Minor Customer Loyalty Score by Gender
Owens & Minor's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Owens & Minor.
Male
100%
Yes
Female
N/A
Yes
Owens & Minor Customer Loyalty Score by Age
Owens & Minor's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Owens & Minor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Owens & Minor Customer Loyalty Score by Usage
Owens & Minor's Customer Loyalty score was rated 100% by customers who have used Owens & Minor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Owens & Minor Customer Loyalty vs. Competitors
Compared to its competitors, Owens & Minor's Customer Loyalty score is rated right above McKesson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Owens & Minor | 83% |
| McKesson | 81% |
| Cencora | 79% |
| Ryder System | 75% |
| Cardinal Health | 67% |
Unlock Owens & Minor Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Owens & Minor Customer Loyalty vs. Competitors data and gain insights into your customers today.
Owens & Minor Product Quality
3.6/5
Owens & Minor has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Owens & Minor's overall Product Quality score rated by its users and customers.
Owens & Minor Product Information
Owens & Minor’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://owens-minor.com
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Owens & Minor Product Quality
Owens & Minor's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Owens & Minor's Product Quality.
Ranked Owens & Minor Product Quality the Highest
Owens & Minor Product Quality Score by Gender
Owens & Minor's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Owens & Minor.
Male
4.3/5
Female
N/A
Owens & Minor Product Quality Score by Age
Owens & Minor's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Owens & Minor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Owens & Minor Product Quality Score by Usage
Owens & Minor's Product Quality score was rated 3.8 stars by customers who have used Owens & Minor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Owens & Minor Product Quality vs. Competitors
Compared to its competitors, Owens & Minor's Product Quality score is rated right above Cardinal Health, and is preceded by Cencora.
| COMPANY | Product Quality Score | |
|---|---|---|
| McKesson | 3.9/5 |
| Cencora | 3.8/5 |
| Owens & Minor | 3.6/5 |
| Cardinal Health | 3.6/5 |
| Ryder System | 3.2/5 |
Unlock Owens & Minor Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Owens & Minor Product Quality vs. Competitors data and gain insights into your customers today.
Owens & Minor Pricing
Owens & Minor ROI & Value For Money
3.8/5
Owens & Minor has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Owens & Minor's overall ROI score rated by its users and customers.
Quick Insights into Owens & Minor ROI
Owens & Minor's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Owens & Minor's ROI score.
Ranked Owens & Minor ROI the Highest
Owens & Minor ROI Score by Gender
Owens & Minor's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Owens & Minor.
Male
4.5/5
Female
N/A
Owens & Minor ROI Score by Age
Owens & Minor's ROI score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Owens & Minor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Owens & Minor ROI Score by Usage
Owens & Minor's ROI score was rated 3.8 stars by customers who have used Owens & Minor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Owens & Minor Pricing vs. Competitors
Compared to its competitors, Owens & Minor's ROI score is rated right above Cencora, and is preceded by Cardinal Health.
| COMPANY | Pricing Score | |
|---|---|---|
| McKesson | 3.9/5 |
| Cardinal Health | 3.9/5 |
| Owens & Minor | 3.8/5 |
| Cencora | 3.8/5 |
| Ryder System | 3.4/5 |
Unlock Owens & Minor ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Owens & Minor ROI vs. Competitors data and gain insights into your customers today.
Owens & Minor Customer Satisfaction (CSAT)
Owens & Minor Customer Satisfaction (CSAT) Score
76 / 100
Owens & Minor has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
47%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Owens & Minor Customer Satisfaction
Owens & Minor's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Owens & Minor's Customer Satisfaction.
Ranked Owens & Minor Customer Satisfaction the Highest
Owens & Minor Customer Satisfaction Score by Gender
Owens & Minor's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Owens & Minor.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Owens & Minor Customer Satisfaction Score by Age
Owens & Minor's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Owens & Minor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Owens & Minor Customer Satisfaction Score by Usage
Owens & Minor's Customer Satisfaction score was rated 67 points by customers who have used Owens & Minor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Owens & Minor Customer Satisfaction vs. Competitors
Compared to its competitors, Owens & Minor's Customer Satisfaction score is rated right above McKesson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Owens & Minor | 76% |
| McKesson | 67% |
| Cardinal Health | 67% |
| Cencora | 67% |
| Ryder System | 55% |
Unlock Owens & Minor Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Owens & Minor Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Owens & Minor Customer Service
3.7/5
Owens & Minor has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Owens & Minor's overall Customer Service score rated by its users and customers.
About Owens & Minor's Customer Service
Address
9120 Lockwood Blvd, Mechanicsville, VA 23111
Website
http://owens-minor.com
Phone Number
804-723-7000
Quick Insights into Owens & Minor Customer Service
Owens & Minor's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Owens & Minor's Customer Service score.
Ranked Owens & Minor Customer Service the Highest
Owens & Minor Customer Service Score by Gender
Owens & Minor's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Owens & Minor.
Male
4.5/5
Female
N/A
Owens & Minor Customer Service Score by Age
Owens & Minor's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Owens & Minor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Owens & Minor Customer Service Score by Usage
Owens & Minor's Customer Service score was rated 3.8 stars by customers who have used Owens & Minor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Owens & Minor Customer Service vs. Competitors
Compared to its competitors, Owens & Minor's Customer Service score is rated right above Ryder System, and is preceded by Cencora.
| COMPANY | Customer Service Score | |
|---|---|---|
| McKesson | 3.8/5 |
| Cardinal Health | 3.8/5 |
| Cencora | 3.8/5 |
| Owens & Minor | 3.7/5 |
| Ryder System | 3.5/5 |
Unlock Owens & Minor Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Owens & Minor Customer Service vs. Competitors data and gain insights into your customers today.
Owens & Minor as an Employer
3.0/5
Owens & Minor has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Owens & Minor scored a 30 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Owens & Minor would recommend the brand to a friend. ENPS measures how likely Owens & Minor employees would recommend working at Owens & Minor to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
