4
NPS
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PacificSource
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About PacificSource's Brand
Founded in 1933, PacificSource Health Plans is an independent, not-for-profit community health plan serving the Northwest. Among its major competitors, PacificSource is ranked in 1st place for NPS while Kaiser Permanente is 2nd, and Cambia Health Solutions is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
PacificSource Ranking
- #1 / 4 of its competitors
PacificSource NPS
PacificSource's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether PacificSource's customers would recommend using the product based on a scale of -100 to 100.
PacificSource Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
PacificSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -1 | Aug 2022 | -1 |
Mar 2023 13 | Mar 2023 | 13 |
Jun 2023 18 | Jun 2023 | 18 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 30 | Oct 2023 | 30 |
Dec 2023 36 | Dec 2023 | 36 |
Jan 2024 39 | Jan 2024 | 39 |
Jul 2024 31 | Jul 2024 | 31 |
Oct 2025 22 | Oct 2025 | 22 |
Nov 2025 20 | Nov 2025 | 20 |
Mar 2026 15 | Mar 2026 | 15 |
Oct 2026 4 | Oct 2026 | 4 |
How Other Brands Compare
PacificSource is ranked first for NPS among its competitors. Kaiser Permanente and Cambia Health Solutions come in second and third, with Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC coming in at #4.
PacificSource |  Kaiser Permanente |  Cambia Health Solutions |  Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | 4 | 1 | -14 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PacificSource NPS by Gender
PacificSource's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
PacificSource's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
0
PacificSource's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
PacificSource NPS by Ethnicity
PacificSource's NPS was rated 34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 34 | Other | 34 |
PacificSource NPS by Usage
PacificSource's NPS was rated 50 points by customers who have used PacificSource's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 50 | 5 to 10 Years | 50 |
PacificSource NPS vs. Competitors
Compared to its competitors, PacificSource's NPS is rated right above Kaiser Permanente.
PacificSource Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of PacificSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PacificSource Customer Loyalty Score by Gender
PacificSource's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
PacificSource Customer Loyalty Score by Ethnicity
PacificSource's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PacificSource.
100
out of 100
Caucasian
100
out of 100
Other
PacificSource Customer Loyalty Score by Usage
PacificSource's Customer Loyalty score was rated 100% by customers who have used PacificSource's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PacificSource Customer Loyalty Score by Industry
PacificSource's Customer Loyalty score was rated 100% by Tech industry customers.
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PacificSource Customer Loyalty vs. Competitors
Compared to its competitors, PacificSource's Customer Loyalty score is rated right above Cambia Health Solutions, and is preceded by Kaiser Permanente.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| PacificSource | 78% |
| Cambia Health Solutions | 67% |
 | Moda Health | 65% |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 60% |
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PacificSource Product Quality
3.4/5
PacificSource has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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PacificSource Product Information
PacificSource’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PacificSource's product the highest.
- Website
- http://www.pacificsource.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into PacificSource Product Quality
PacificSource's Product Quality score was rated highest by customers who have used PacificSource's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked PacificSource Product Quality the Highest
Ranked PacificSource Product Quality the Lowest
PacificSource Product Quality Score by Gender
Male customers rated PacificSource's Product Quality score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
PacificSource Product Quality Score by Ethnicity
PacificSource's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.1 | Other | 4.1 |
PacificSource Product Quality Score by Usage
PacificSource's Product Quality score was rated 4.1 stars by customers who have used PacificSource's products/services for 5 to 10 Years.
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PacificSource Product Quality Score by Industry
PacificSource's Product Quality score was rated 3.8 stars by Tech industry customers.
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PacificSource Product Quality vs. Competitors
Compared to its competitors, PacificSource's Product Quality score is rated right above Cambia Health Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| PacificSource | 3.4/5 |
| Cambia Health Solutions | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3/5 |
| Moda Health | 2.2/5 |
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PacificSource Pricing
PacificSource ROI & Value For Money
3.1/5
PacificSource has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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PacificSource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PacificSource ROI
PacificSource's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked PacificSource ROI the Highest
Ranked PacificSource ROI the Lowest
PacificSource ROI Score by Gender
Male customers rated PacificSource's ROI score 1.1 stars higher than Female customers.
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Male
3.2/5
Female
2.1/5
PacificSource ROI Score by Ethnicity
PacificSource's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 3.5 | Other | 3.5 |
PacificSource ROI Score by Usage
PacificSource's ROI score was rated 3.2 stars by customers who have used PacificSource's products/services for 5 to 10 Years.
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PacificSource ROI Score by Industry
PacificSource's ROI score was rated 3.5 stars by Tech industry customers.
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PacificSource Pricing vs. Competitors
Compared to its competitors, PacificSource's ROI score is rated right above Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Cambia Health Solutions | 3.4/5 |
| Kaiser Permanente | 3.2/5 |
| PacificSource | 3.1/5 |
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 2.9/5 |
| Moda Health | 2/5 |
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PacificSource Customer Satisfaction (CSAT)
PacificSource Customer Satisfaction (CSAT) Score
52 / 100
PacificSource has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
42%
Satisfied
10%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PacificSource Customer Satisfaction
PacificSource's Customer Satisfaction score was rated highest by customers who have used PacificSource's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked PacificSource Customer Satisfaction the Highest
Ranked PacificSource Customer Satisfaction the Lowest
PacificSource Customer Satisfaction Score by Gender
Female customers rated PacificSource's Customer Satisfaction score 17 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
PacificSource Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PacificSource's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
PacificSource's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
PacificSource Customer Satisfaction Score by Usage
PacificSource's Customer Satisfaction score was rated 75 points by customers who have used PacificSource's products/services for 5 to 10 Years.
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PacificSource Customer Satisfaction Score by Industry
PacificSource's Customer Satisfaction score was rated 67 points by Tech industry customers.
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"title": "PacificSource Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "PacificSource's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}PacificSource Customer Satisfaction vs. Competitors
Compared to its competitors, PacificSource's Customer Satisfaction score is rated right above Cambia Health Solutions, and is preceded by Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 67% |
| Kaiser Permanente | 54% |
| PacificSource | 53% |
| Cambia Health Solutions | 46% |
| Moda Health | 23% |
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PacificSource Customer Service
3/5
PacificSource has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About PacificSource's Customer Service
Address
110 International Way, Springfield, OR 97477
Website
http://www.pacificsource.com
Phone Number
(888) 977-9299
Quick Insights into PacificSource Customer Service
PacificSource's Customer Service score was rated highest by customers who have used PacificSource's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked PacificSource Customer Service the Highest
Ranked PacificSource Customer Service the Lowest
PacificSource Customer Service Score by Gender
Male customers rated PacificSource's Customer Service score 0.3 stars higher than Female customers.
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Male
3.2/5
Female
2.9/5
PacificSource Customer Service Score by Ethnicity
PacificSource's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PacificSource.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4 | Other | 4 |
PacificSource Customer Service Score by Usage
PacificSource's Customer Service score was rated 4 stars by customers who have used PacificSource's products/services for 5 to 10 Years.
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PacificSource Customer Service Score by Industry
PacificSource's Customer Service score was rated 4 stars by Tech industry customers.
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PacificSource Customer Service vs. Competitors
Compared to its competitors, PacificSource's Customer Service score is rated right above Moda Health, and is preceded by Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC | 3.3/5 |
| Cambia Health Solutions | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| PacificSource | 3/5 |
| Moda Health | 2.1/5 |
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PacificSource as an Employer
3.9/5
PacificSource has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PacificSource scored a 4 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of PacificSource would recommend the brand to a friend. ENPS measures how likely PacificSource employees would recommend working at PacificSource to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
