-5
NPS
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Pactiv
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About Pactiv's Brand
Pactiv manufactures and distributes food packaging and foodservices. Among its major competitors, Pactiv is ranked in 3rd place for NPS while Tenneco is 1st, and Reynolds Consumer Products is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Pactiv Ranking
- #3 / 4 of its competitors
Pactiv NPS
Pactiv's Net Promoter Score (NPS) is a -5 with 41% Promoters, 13% Passives, and 46% Detractors. Net Promoter Score tracks whether Pactiv's customers would recommend using the product based on a scale of -100 to 100.
Pactiv Overall NPS
| 41% | Promoters |
|---|---|
| 13% | Passives |
| 46% | Detractors |
Pactiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -1 | Apr 2022 | -1 |
Sep 2022 -8 | Sep 2022 | -8 |
Jan 2023 -1 | Jan 2023 | -1 |
Sep 2023 -6 | Sep 2023 | -6 |
Dec 2023 6 | Dec 2023 | 6 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 -5 | Jul 2024 | -5 |
Sep 2024 -10 | Sep 2024 | -10 |
Oct 2024 -9 | Oct 2024 | -9 |
Dec 2024 -6 | Dec 2024 | -6 |
Nov 2025 -8 | Nov 2025 | -8 |
Jan 2026 -5 | Jan 2026 | -5 |
How Other Brands Compare
Pactiv is ranked third for NPS among its competitors. Tenneco and Reynolds Consumer Products come in first and second, with dart container coming in at #4.
Pactiv |  Tenneco |  Reynolds Consumer Products |  dart container | |
| Global Ranking | #- | #849 | #- | #- |
| NPS | -5 | 18 | 0 | -60 |
| Valuation Updated every 24 hours for public companies | - | $652.19M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pactiv NPS by Gender
Pactiv's NPS was rated 0 by Male customers on Comparably.
Male
0
Pactiv's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Pactiv's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pactiv NPS by Ethnicity
Pactiv's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Pactiv NPS by Usage
Pactiv's NPS was rated -34 points by customers who have used Pactiv's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Pactiv NPS vs. Competitors
Compared to its competitors, Pactiv's NPS is rated right above dart container, and is preceded by Reynolds Consumer Products.
| COMPANY | NPS Score | |
|---|---|---|
| Tenneco | 18 |
| Reynolds Consumer Products | 0 |
| Pactiv | -5 |
| dart container | -60 |
Pactiv Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Pactiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pactiv Customer Loyalty Score by Gender
Pactiv's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Pactiv Customer Loyalty Score by Ethnicity
Pactiv's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pactiv.
100
out of 100
Caucasian
Pactiv Customer Loyalty Score by Usage
Pactiv's Customer Loyalty score was rated 40% by customers who have used Pactiv's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pactiv Customer Loyalty vs. Competitors
Compared to its competitors, Pactiv's Customer Loyalty score is rated right above Reynolds Consumer Products, and is preceded by Tenneco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| dart container | 73% |
| Tenneco | 70% |
| Pactiv | 60% |
| Reynolds Consumer Products | 54% |
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Pactiv Product Quality
3.3/5
Pactiv has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Pactiv Product Information
Pactiv’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://pactiv.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Pactiv Product Quality
Pactiv's Product Quality score was rated highest by Caucasian customers.
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Ranked Pactiv Product Quality the Highest
Pactiv Product Quality Score by Gender
Pactiv's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Pactiv Product Quality Score by Ethnicity
Pactiv's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pactiv.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Pactiv Product Quality Score by Usage
Pactiv's Product Quality score was rated 3.3 stars by customers who have used Pactiv's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pactiv Product Quality vs. Competitors
Compared to its competitors, Pactiv's Product Quality score is rated right above dart container, and is preceded by Tenneco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tenneco | 3.7/5 |
| Pactiv | 3.3/5 |
| dart container | 3.2/5 |
| Reynolds Consumer Products | 3.1/5 |
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Pactiv Pricing
Pactiv ROI & Value For Money
3.4/5
Pactiv has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Pactiv ROI
Pactiv's ROI score was rated highest by Caucasian customers.
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Ranked Pactiv ROI the Highest
Pactiv ROI Score by Gender
Pactiv's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Pactiv ROI Score by Ethnicity
Pactiv's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pactiv.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Pactiv ROI Score by Usage
Pactiv's ROI score was rated 3.5 stars by customers who have used Pactiv's products/services for Less than 1 Year.
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Pactiv Pricing vs. Competitors
Compared to its competitors, Pactiv's ROI score is rated right above dart container, and is preceded by Reynolds Consumer Products.
| COMPANY | Pricing Score | |
|---|---|---|
| Tenneco | 3.8/5 |
| Reynolds Consumer Products | 3.4/5 |
| Pactiv | 3.4/5 |
| dart container | 3.3/5 |
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Pactiv Customer Satisfaction (CSAT)
Pactiv Customer Satisfaction (CSAT) Score
53 / 100
Pactiv has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
18%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pactiv Customer Satisfaction
Pactiv's Customer Satisfaction score was rated highest by customers who have used Pactiv's products/services for Less than 1 Year.
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Ranked Pactiv Customer Satisfaction the Highest
Pactiv Customer Satisfaction Score by Gender
Pactiv's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pactiv Customer Satisfaction Score by Usage
Pactiv's Customer Satisfaction score was rated 33 points by customers who have used Pactiv's products/services for Less than 1 Year.
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Pactiv Customer Satisfaction vs. Competitors
Compared to its competitors, Pactiv's Customer Satisfaction score is rated right below Reynolds Consumer Products.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| dart container | 75% |
| Tenneco | 72% |
| Reynolds Consumer Products | 60% |
| Pactiv | 53% |
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Pactiv Customer Service
3.3/5
Pactiv has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Pactiv's Customer Service
Address
Lake Forest, IL
Website
http://pactiv.com/
Quick Insights into Pactiv Customer Service
Pactiv's Customer Service score was rated highest by Caucasian customers.
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Ranked Pactiv Customer Service the Highest
Pactiv Customer Service Score by Gender
Pactiv's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Pactiv Customer Service Score by Ethnicity
Pactiv's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pactiv.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Pactiv Customer Service Score by Usage
Pactiv's Customer Service score was rated 3.5 stars by customers who have used Pactiv's products/services for Less than 1 Year.
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Pactiv Customer Service vs. Competitors
Compared to its competitors, Pactiv's Customer Service score is rated right above dart container, and is preceded by Tenneco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tenneco | 3.9/5 |
| Pactiv | 3.3/5 |
| dart container | 3.3/5 |
| Reynolds Consumer Products | 3.3/5 |
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Pactiv as an Employer
3.0/5
Pactiv has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Pactiv scored a -5 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Pactiv would recommend the brand to a friend. ENPS measures how likely Pactiv employees would recommend working at Pactiv to a friend.
Net Promoter Score
-5
NPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 36% | Promoters |
|---|---|
| 20% | Passive |
| 44% | Detractors |
