-25
NPS
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Panalpina
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About Panalpina's Brand
The Panalpina Group is one of the world's leading providers of end-to-end supply chain solutions. Among its major competitors, Panalpina is ranked in 6th place for NPS while Expeditors is 1st, and DHL is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Panalpina Ranking
- #4 / 4 of its competitors
Panalpina NPS
Panalpina's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Panalpina's customers would recommend using the product based on a scale of -100 to 100.
Panalpina Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Panalpina NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Jun 2023 -25 | Jun 2023 | -25 |
How Other Brands Compare
Panalpina is ranked #4 for NPS among its competitors. Expeditors and Celadon Group come in first and second, with Echo Global Logistics coming in at third.
Panalpina |  Expeditors |  Echo Global Logistics |  Celadon Group | |
| Global Ranking | #- | #755 | #- | #- |
| NPS | -25 | 39 | -13 | 0 |
| Valuation Updated every 24 hours for public companies | - | $18.22B | $846.94M | $839k |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panalpina NPS vs. Competitors
Compared to its competitors, Panalpina's NPS is rated right below DB Schenker.
| COMPANY | NPS Score | |
|---|---|---|
| Expeditors | 39 |
 | DHL | 34 |
| Celadon Group | 0 |
 | Epic Gas | N/A |
| Echo Global Logistics | -13 |
 | DB Schenker | -13 |
| Panalpina | -25 |
Panalpina Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Panalpina users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Panalpina Customer Loyalty vs. Competitors
Compared to its competitors, Panalpina's Customer Loyalty score is rated right above Celadon Group, and is preceded by Echo Global Logistics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Expeditors | 88% |
| DB Schenker | 82% |
| DHL | 77% |
| Echo Global Logistics | 76% |
| Panalpina | 73% |
| Celadon Group | N/A |
| Epic Gas | N/A |
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Panalpina Product Quality
3.5/5
Panalpina has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Panalpina Product Information
Panalpina’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.panalpina.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Panalpina Product Quality vs. Competitors
Compared to its competitors, Panalpina's Product Quality score is rated right above Echo Global Logistics, and is preceded by DB Schenker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| DHL | 3.9/5 |
| DB Schenker | 3.5/5 |
| Panalpina | 3.5/5 |
| Echo Global Logistics | 2.8/5 |
| Celadon Group | N/A |
| Epic Gas | N/A |
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Panalpina Pricing
Panalpina ROI & Value For Money
3.2/5
Panalpina has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Panalpina Pricing vs. Competitors
Compared to its competitors, Panalpina's ROI score is rated right above Echo Global Logistics, and is preceded by DB Schenker.
| COMPANY | Pricing Score | |
|---|---|---|
| Expeditors | 4.2/5 |
| DHL | 3.8/5 |
| DB Schenker | 3.5/5 |
| Panalpina | 3.2/5 |
| Echo Global Logistics | 2.8/5 |
| Celadon Group | N/A |
| Epic Gas | N/A |
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Panalpina Customer Satisfaction (CSAT)
Panalpina Customer Satisfaction (CSAT) Score
66 / 100
Panalpina has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panalpina Customer Satisfaction vs. Competitors
Compared to its competitors, Panalpina's Customer Satisfaction score is rated right above Echo Global Logistics, and is preceded by DHL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celadon Group | 100% |
| Expeditors | 87% |
| DB Schenker | 80% |
| DHL | 79% |
| Panalpina | 66% |
| Echo Global Logistics | 38% |
| Epic Gas | 0% |
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Panalpina Customer Service
3.2/5
Panalpina has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Panalpina's Customer Service
Website
http://www.panalpina.com/
Phone Number
46 3 17 46 47 00
Panalpina Customer Service vs. Competitors
Compared to its competitors, Panalpina's Customer Service score is rated right above Echo Global Logistics, and is preceded by DB Schenker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| DHL | 3.9/5 |
| DB Schenker | 3.5/5 |
| Panalpina | 3.2/5 |
| Echo Global Logistics | 2.9/5 |
| Celadon Group | N/A |
| Epic Gas | N/A |
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Panalpina as an Employer
2.8/5
Panalpina has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Panalpina scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Panalpina would recommend the brand to a friend. ENPS measures how likely Panalpina employees would recommend working at Panalpina to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
