-17
NPS
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Panzura
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About Panzura's Brand
The explosion of unstructured data has turned your work environment into an unmanageable and expensive data swamp where you can’t find, trust, or easily use the files you need. Panzura changes that by transforming all your storage into the most secure, and easy-to-use cloud data management platform on the planet. Among its major competitors, Panzura is ranked in 4th place for NPS while Nasuni is 1st, and Qumulo is 2nd.Their current valuation is $250.00M
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Panzura Ranking
- #4 / 4 of its competitors
Panzura NPS
Panzura's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Panzura's customers would recommend using the product based on a scale of -100 to 100.
Panzura Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Panzura NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -17 | Mar 2023 | -17 |
How Other Brands Compare
Panzura is ranked #4 for NPS among its competitors. Nasuni and Qumulo come in first and second, with NetApp coming in at third. Among those competitors, it is the lowest valued company behind NetApp.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panzura NPS by Gender
Panzura's NPS was rated -67 by Male customers on Comparably.
Male
-67
Panzura's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Panzura's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Panzura Customer Reviews
Out of the 2 Panzura customer reviews 1 was positive and 1 was constructive. Panzura customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Panzura Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Panzura users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Panzura Customer Loyalty Score by Gender
Panzura's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Panzura Customer Loyalty vs. Competitors
Compared to its competitors, Panzura's Customer Loyalty score is rated right above CTERA Networks, and is preceded by Qumulo.
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Panzura Product Quality
3.2/5
Panzura has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Panzura Product Information
Panzura’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://panzura.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Panzura Product Quality
Panzura's Product Quality score was rated highest by Male customers.
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Ranked Panzura Product Quality the Highest
Panzura Product Quality Score by Gender
Panzura's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Panzura Product Quality vs. Competitors
Compared to its competitors, Panzura's Product Quality score is rated right above CTERA Networks, and is preceded by Nasuni.
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Panzura Pricing
Panzura ROI & Value For Money
3.1/5
Panzura has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Panzura ROI
Panzura's ROI score was rated highest by Male customers.
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Ranked Panzura ROI the Highest
Panzura ROI Score by Gender
Panzura's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Panzura Pricing vs. Competitors
Compared to its competitors, Panzura's ROI score is rated right above Nasuni, and is preceded by Qumulo.
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Panzura Customer Satisfaction (CSAT)
Panzura Customer Satisfaction (CSAT) Score
75 / 100
Panzura has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panzura Customer Satisfaction vs. Competitors
Compared to its competitors, Panzura's Customer Satisfaction score is rated right above Qumulo, and is preceded by NetApp.
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Panzura Customer Service
3/5
Panzura has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Panzura's Customer Service
Address
2880 Stevens Creek Blvd, San Jose, CA 95128
Website
https://panzura.com
Phone Number
4086267603
Panzura's Social Links
Quick Insights into Panzura Customer Service
Panzura's Customer Service score was rated highest by Male customers.
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Ranked Panzura Customer Service the Highest
Panzura Customer Service Score by Gender
Panzura's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Panzura Customer Service vs. Competitors
Compared to its competitors, Panzura's Customer Service score is rated right above CTERA Networks, and is preceded by Nasuni.
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Panzura as an Employer
2.8/5
Panzura has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Panzura scored a -17 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Panzura would recommend the brand to a friend. ENPS measures how likely Panzura employees would recommend working at Panzura to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
