38
NPS
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Qumulo
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About Qumulo's Brand
Qumulo is a startup company developing simple, scalable, and efficient enterprise data storage systems. Among its major competitors, Qumulo is ranked in 3rd place for NPS while Scality is 1st, and Nutanix is 2nd.Their current valuation is $550.00M
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Qumulo CMO
Qumulo Ranking
- #2 / 4 of its competitors
Qumulo NPS
Qumulo's Net Promoter Score (NPS) is a 38 with 67% Promoters, 4% Passives, and 29% Detractors. Net Promoter Score tracks whether Qumulo's customers would recommend using the product based on a scale of -100 to 100.
Qumulo Overall NPS
| 67% | Promoters |
|---|---|
| 4% | Passives |
| 29% | Detractors |
Qumulo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 36 | Jun 2022 | 36 |
Jan 2023 41 | Jan 2023 | 41 |
Mar 2023 50 | Mar 2023 | 50 |
Apr 2023 39 | Apr 2023 | 39 |
Jun 2023 34 | Jun 2023 | 34 |
Aug 2023 38 | Aug 2023 | 38 |
Jan 2024 32 | Jan 2024 | 32 |
Mar 2024 35 | Mar 2024 | 35 |
Apr 2024 37 | Apr 2024 | 37 |
Jun 2024 31 | Jun 2024 | 31 |
Oct 2024 35 | Oct 2024 | 35 |
Apr 2025 37 | Apr 2025 | 37 |
How Other Brands Compare
Qumulo is ranked second for NPS among its competitors. Nutanix and IBM come in first and third, with HP Inc. coming in at #4. Among those competitors, it is the lowest valued company behind IBM.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qumulo NPS by Gender
Qumulo's NPS was rated 42 by Male customers on Comparably.
Male
42
Qumulo's NPS was rated 42 by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Female
N/A
Qumulo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Qumulo NPS by Ethnicity
Qumulo's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Qumulo NPS vs. Competitors
Compared to its competitors, Qumulo's NPS is rated right above IBM, and is preceded by Nutanix.
| COMPANY | NPS Score | |
|---|---|---|
 | Scality | 100 |
 | Nutanix | 42 |
| Qumulo | 38 |
 | IBM | 26 |
 | HP Inc. | 0 |
 | Maxta | N/A |
 | Springpath | N/A |
 | Elastifile | N/A |
Qumulo Customer Reviews
Out of the 3 Qumulo customer reviews 2 were positive and 1 was constructive. Qumulo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Qumulo Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Qumulo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Qumulo Customer Loyalty Score by Gender
Qumulo's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Qumulo Customer Loyalty Score by Ethnicity
Qumulo's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Qumulo.
64
out of 100
Caucasian
Qumulo Customer Loyalty vs. Competitors
Compared to its competitors, Qumulo's Customer Loyalty score is rated right above HP Inc., and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nutanix | 85% |
| IBM | 79% |
| Qumulo | 76% |
| HP Inc. | 73% |
| Scality | 55% |
| Maxta | N/A |
| Springpath | N/A |
| Elastifile | N/A |
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Qumulo Product Quality
4/5
Qumulo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Qumulo Product Information
Qumulo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://qumulo.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
Hardware and Devices
SaaS
Quick Insights into Qumulo Product Quality
Qumulo's Product Quality score was rated highest by Male customers.
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Ranked Qumulo Product Quality the Highest
Qumulo Product Quality Score by Gender
Qumulo's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Qumulo Product Quality Score by Ethnicity
Qumulo's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Qumulo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Qumulo Product Quality vs. Competitors
Compared to its competitors, Qumulo's Product Quality score is rated right above IBM, and is preceded by Scality.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nutanix | 4.1/5 |
| Scality | 4/5 |
| Qumulo | 4/5 |
| IBM | 3.8/5 |
| HP Inc. | 3.2/5 |
| Maxta | N/A |
| Springpath | N/A |
| Elastifile | N/A |
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Qumulo Pricing
Qumulo ROI & Value For Money
3.9/5
Qumulo has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Qumulo ROI
Qumulo's ROI score was rated highest by Male customers.
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Ranked Qumulo ROI the Highest
Qumulo ROI Score by Gender
Qumulo's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Qumulo ROI Score by Ethnicity
Qumulo's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Qumulo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Qumulo Pricing vs. Competitors
Compared to its competitors, Qumulo's ROI score is rated right above IBM, and is preceded by Nutanix.
| COMPANY | Pricing Score | |
|---|---|---|
| Scality | 4.5/5 |
| Nutanix | 4/5 |
| Qumulo | 3.9/5 |
| IBM | 3.8/5 |
| HP Inc. | 3.1/5 |
| Maxta | N/A |
| Springpath | N/A |
| Elastifile | N/A |
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Qumulo Customer Satisfaction (CSAT)
Qumulo Customer Satisfaction (CSAT) Score
53 / 100
Qumulo has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
29%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Qumulo Customer Satisfaction
Qumulo's Customer Satisfaction score was rated highest by Male customers.
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Ranked Qumulo Customer Satisfaction the Highest
Qumulo Customer Satisfaction Score by Gender
Qumulo's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
Qumulo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Qumulo's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
Qumulo Customer Satisfaction vs. Competitors
Compared to its competitors, Qumulo's Customer Satisfaction score is rated right above HP Inc., and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Scality | 100% |
| Nutanix | 80% |
| IBM | 76% |
| Qumulo | 53% |
| HP Inc. | 53% |
| Maxta | 0% |
| Springpath | 0% |
| Elastifile | 0% |
Unlock Qumulo Customer Satisfaction vs. Competitors Data
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Qumulo Customer Service
4.2/5
Qumulo has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Qumulo's Customer Service
Address
1501 4th Ave., Suite 1600, Seattle, WA
Website
http://qumulo.com
Phone Number
(206) 260-3588
Quick Insights into Qumulo Customer Service
Qumulo's Customer Service score was rated highest by Caucasian customers.
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Ranked Qumulo Customer Service the Highest
Qumulo Customer Service Score by Gender
Qumulo's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Qumulo Customer Service Score by Ethnicity
Qumulo's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Qumulo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Qumulo Customer Service vs. Competitors
Compared to its competitors, Qumulo's Customer Service score is rated right above Nutanix, and is preceded by Scality.
| COMPANY | Customer Service Score | |
|---|---|---|
| Scality | 4.7/5 |
| Qumulo | 4.2/5 |
| Nutanix | 4.1/5 |
| IBM | 3.9/5 |
| HP Inc. | 3/5 |
| Maxta | N/A |
| Springpath | N/A |
| Elastifile | N/A |
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Qumulo as an Employer
4.1/5
Qumulo has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Qumulo scored a 38 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Qumulo would recommend the brand to a friend. ENPS measures how likely Qumulo employees would recommend working at Qumulo to a friend.
Net Promoter Score
38
NPS Score
| 67% | Promoters |
|---|---|
| 4% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
