Papa Gino's NPS & Customer Reviews

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Papa Gino's

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Papa Gino's

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About Papa Gino's' Brand

Papa Gino's got its start in 1961 as a humble East Boston pizza shop. Among its major competitors, Papa Gino's is ranked in 5th place for NPS while Maggiano's is 1st, and Domino's Pizza is 2nd.

Brand at a Glance

74%

Customer Loyalty

2.3/5

Product Quality

2.4/5

Pricing

2.4/5

Customer Service

Papa Gino's Ranking

^#4 / 4 of its competitors

Papa Gino's NPS

Papa Gino's's Net Promoter Score (NPS) is a -35 with 31% Promoters, 3% Passives, and 66% Detractors. Net Promoter Score tracks whether Papa Gino's's customers would recommend using the product based on a scale of -100 to 100.

Papa Gino's Overall NPS

-35

NPS

31%	Promoters
3%	Passives
66%	Detractors

Papa Gino's NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 -29	Oct 2023	-29
Nov 2023 -33	Nov 2023	-33
Dec 2023 -35	Dec 2023	-35
Jan 2024 -29	Jan 2024	-29
Apr 2024 -32	Apr 2024	-32
Jul 2024 -38	Jul 2024	-38
Aug 2024 -42	Aug 2024	-42
Nov 2024 -36	Nov 2024	-36
Apr 2025 -38	Apr 2025	-38
Jun 2025 -40	Jun 2025	-40
Sep 2025 -39	Sep 2025	-39
Dec 2025 -35	Dec 2025	-35

How Other Brands Compare

Papa Gino's is ranked #4 for NPS among its competitors. Maggiano's and Domino's Pizza come in first and second, with California Pizza Kitchen coming in at third.

	Papa Gino's	Domino's Pizza	California Pizza Kitchen	Maggiano's
Global Ranking	#-	#115	#303	#-
NPS	-35	17	9	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$14.27B	$1.35B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Papa Gino's NPS by Gender

Female customers rated Papa Gino's's NPS 50 points higher than Male customers.

Male

-50

Papa Gino's's NPS was rated -50 by Male customers on Comparably.

25%

Promoters

Passives

75%

Detractors

Female

Papa Gino's's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Papa Gino's NPS by Ethnicity

Papa Gino's's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -64	Caucasian	-64
African American/Black 0	African American/Black	0

Papa Gino's NPS by Age

Papa Gino's's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

56-60

40%

60%

61-65

100%

66+

33%

67%

Papa Gino's NPS by Usage

Papa Gino's's NPS was rated the highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
5 to 10 Years 34	5 to 10 Years	34
Over 10 Years -60	Over 10 Years	-60

Papa Gino's NPS vs. Competitors

Compared to its competitors, Papa Gino's's NPS is rated right below CEC.

COMPANY		NPS Score
	Maggiano's	100
	Domino's Pizza	17
	Papa John's	13
	California Pizza Kitchen	9
	CEC	N/A
	Papa Gino's	-35

Papa Gino's Customer Reviews

Out of the 3 Papa Gino's customer reviews 1 was positive and 2 were constructive. Papa Gino's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Papa Gino's Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Papa Gino's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Papa Gino's Customer Loyalty Score by Gender

Male customers rated Papa Gino's's Customer Loyalty score 22% higher than Female customers.

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Male

100%

Yes

Female

78%

Yes

Papa Gino's Customer Loyalty Score by Ethnicity

Papa Gino's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

Papa Gino's Customer Loyalty Score by Age

Papa Gino's's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
56-60 100%	56-60	100%
61-65 100%	61-65	100%
66+ 100%	66+	100%

Papa Gino's Customer Loyalty Score by Usage

Papa Gino's's Customer Loyalty score was rated 100% by customers who have used Papa Gino's's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.

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5 to 10 Years	100%
Over 10 Years	100%

Papa Gino's Customer Loyalty Score by Industry

Papa Gino's's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.

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Business and Consumer Services	100%
Hospitality	70%

Papa Gino's Customer Loyalty vs. Competitors

Compared to its competitors, Papa Gino's's Customer Loyalty score is rated right above CEC, and is preceded by Domino's Pizza.

COMPANY		Customer Loyalty Score
	Maggiano's	100%
	Papa John's	86%
	California Pizza Kitchen	81%
	Domino's Pizza	76%
	Papa Gino's	74%
	CEC	N/A

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Papa Gino's Product Quality

2.3/5

Papa Gino's has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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Papa Gino's Product Information

Papa Gino's’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Papa Gino's's product the highest. Reviewers from the Hospitality industry rated Papa Gino's the lowest at 1.5.

Website: http://www.papaginos.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Food and Beverages

Quick Insights into Papa Gino's Product Quality

Papa Gino's's Product Quality score was rated highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and rated lowest by customers who have used Papa Gino's's products/services for Over 10 Years.

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Ranked Papa Gino's Product Quality the Highest

5 to 10 Years	3.5
Business and Consumer Services	3.5
African American/Black	3.2

Ranked Papa Gino's Product Quality the Lowest

Caucasian	1.5
Hospitality	1.5
Over 10 Years	1.5

Papa Gino's Product Quality Score by Gender

Female customers rated Papa Gino's's Product Quality score 1.2 stars higher than Male customers.

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Male

1.8/5

Female

3/5

Papa Gino's Product Quality Score by Ethnicity

Papa Gino's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 3.2	African American/Black	3.2

Papa Gino's Product Quality Score by Age

Papa Gino's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.6	18-25	2.6
56-60 2.3	56-60	2.3
61-65 1.5	61-65	1.5
66+ 2	66+	2

Papa Gino's Product Quality Score by Usage

Papa Gino's's Product Quality score was rated the highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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5 to 10 Years	3.5
Over 10 Years	1.5

Papa Gino's Product Quality Score by Industry

Papa Gino's's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.

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Business and Consumer Services	3.5
Hospitality	1.5

Papa Gino's Product Quality vs. Competitors

Compared to its competitors, Papa Gino's's Product Quality score is rated right above CEC, and is preceded by California Pizza Kitchen.

COMPANY		Product Quality Score
	Papa John's	4.2/5
	Maggiano's	4/5
	Domino's Pizza	3.7/5
	California Pizza Kitchen	3.4/5
	Papa Gino's	2.3/5
	CEC	N/A

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Papa Gino's Pricing

Papa Gino's ROI & Value For Money

2.4/5

Papa Gino's has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.

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Papa Gino's Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Hospitality industry think that they had the lowest ROI from Papa Gino's.

Quick Insights into Papa Gino's ROI

Papa Gino's's ROI score was rated highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and rated lowest by customers from the Hospitality industry.

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Ranked Papa Gino's ROI the Highest

5 to 10 Years	3.3
Business and Consumer Services	3.1
African American/Black	3

Ranked Papa Gino's ROI the Lowest

Caucasian	1.6
61-65	1.5
Hospitality	1.5

Papa Gino's ROI Score by Gender

Female customers rated Papa Gino's's ROI score 1 stars higher than Male customers.

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Male

1.9/5

Female

2.9/5

Papa Gino's ROI Score by Ethnicity

Papa Gino's's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.6	Caucasian	1.6
African American/Black 3	African American/Black	3

Papa Gino's ROI Score by Age

Papa Gino's's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.6	18-25	2.6
56-60 2.1	56-60	2.1
61-65 1.5	61-65	1.5
66+ 2.8	66+	2.8

Papa Gino's ROI Score by Usage

Papa Gino's's ROI score was rated the highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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5 to 10 Years	3.3
Over 10 Years	1.7

Papa Gino's ROI Score by Industry

Papa Gino's's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.

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Business and Consumer Services	3.1
Hospitality	1.5

Papa Gino's Pricing vs. Competitors

Compared to its competitors, Papa Gino's's ROI score is rated right above Maggiano's, and is preceded by California Pizza Kitchen.

COMPANY		Pricing Score
	Papa John's	3.9/5
	Domino's Pizza	3.6/5
	California Pizza Kitchen	3.2/5
	Papa Gino's	2.4/5
	Maggiano's	2/5
	CEC	N/A

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Papa Gino's Customer Satisfaction (CSAT)

Papa Gino's Customer Satisfaction (CSAT) Score

34 / 100

Papa Gino's has an overall Customer Satisfaction score of 34 rated by its users and customers.

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Very Satisfied	31%
Satisfied	3%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	7%
Very Dissatisfied	56%

Very Satisfied

31%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

56%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Papa Gino's Customer Satisfaction

Papa Gino's's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.

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Ranked Papa Gino's Customer Satisfaction the Highest

African American/Black	75%
18-25	66%
Female	50%

Ranked Papa Gino's Customer Satisfaction the Lowest

Male	30%
Caucasian	20%
61-65	0%

Papa Gino's Customer Satisfaction Score by Gender

Female customers rated Papa Gino's's Customer Satisfaction score 20 points higher than Male customers.

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30 / 100

Male

	Very Satisfied	20%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	70%

50 / 100

Female

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	25%

Papa Gino's Customer Satisfaction Score by Ethnicity

Caucasian
20%
African American/Black
75%

CSAT according to Caucasian

Papa Gino's' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	70%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

70%

CSAT according to African American/Black

Papa Gino's' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

Papa Gino's Customer Satisfaction Score by Age

Papa Gino's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

66%

56-60

33%

61-65

66+

33%

Papa Gino's Customer Satisfaction Score by Usage

Papa Gino's's Customer Satisfaction score was rated 20 points by customers who have used Papa Gino's's products/services for Over 10 Years.

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Over 10 Years	20

Papa Gino's Customer Satisfaction Score by Industry

Papa Gino's's Customer Satisfaction score was rated 0 points by Hospitality industry customers.

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{
	"title": "Papa Gino's Customer Satisfaction Score by Industry",
	"text": "Papa Gino's's Customer Satisfaction score was rated 0 points by Hospitality industry customers.",
	"bars": [
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Papa Gino's's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
		}
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}

Hospitality	0

Papa Gino's Customer Satisfaction vs. Competitors

Compared to its competitors, Papa Gino's's Customer Satisfaction score is rated right above CEC, and is preceded by California Pizza Kitchen.

COMPANY		Customer Satisfaction (CSAT) Score
	Maggiano's	100%
	Papa John's	86%
	Domino's Pizza	75%
	California Pizza Kitchen	56%
	Papa Gino's	35%
	CEC	0%

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Papa Gino's Customer Service

2.4/5

Papa Gino's has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About Papa Gino's's Customer Service

Address

600 Providence Highway , Dedham, MA

Website

http://www.papaginos.com/

Phone Number

17814611896

Quick Insights into Papa Gino's Customer Service

Papa Gino's's Customer Service score was rated highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and rated lowest by customers from the Hospitality industry.

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Ranked Papa Gino's Customer Service the Highest

5 to 10 Years	3.5
Business and Consumer Services	3.5
18-25	2.8

Ranked Papa Gino's Customer Service the Lowest

61-65	1.5
Caucasian	1.5
Hospitality	1.5

Papa Gino's Customer Service Score by Gender

Female customers rated Papa Gino's's Customer Service score 0.8 stars higher than Male customers.

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Male

1.9/5

Female

2.7/5

Papa Gino's Customer Service Score by Ethnicity

Papa Gino's's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
African American/Black 2.8	African American/Black	2.8

Papa Gino's Customer Service Score by Age

Papa Gino's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 2.8	18-25	2.8
56-60 2.3	56-60	2.3
61-65 1.5	61-65	1.5
66+ 2.3	66+	2.3

Papa Gino's Customer Service Score by Usage

Papa Gino's's Customer Service score was rated the highest by customers who have used Papa Gino's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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5 to 10 Years	3.5
Over 10 Years	1.7

Papa Gino's Customer Service Score by Industry

Papa Gino's's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.

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Business and Consumer Services	3.5
Hospitality	1.5

Papa Gino's Customer Service vs. Competitors

Compared to its competitors, Papa Gino's's Customer Service score is rated right above Maggiano's, and is preceded by California Pizza Kitchen.

COMPANY		Customer Service Score
	Papa John's	4/5
	Domino's Pizza	3.7/5
	California Pizza Kitchen	3.4/5
	Papa Gino's	2.4/5
	Maggiano's	2/5
	CEC	N/A

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Papa Gino's as an Employer

2.3/5

Papa Gino's has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Papa Gino's

Thomas Galligan

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Papa Gino's scored a -35 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Papa Gino's would recommend the brand to a friend. ENPS measures how likely Papa Gino's employees would recommend working at Papa Gino's to a friend.

Net Promoter Score

-35

NPS Score

31%	Promoters
3%	Passive
66%	Detractors

Employee Net Promoter Score

-61

eNPS Score

15%	Promoters
9%	Passive
76%	Detractors

Global Ranking Snapshot

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