-18
NPS
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Partners HealthCare
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About Partners HealthCare's Brand
Partners HealthCare was founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital. Among its major competitors, Partners HealthCare is ranked in 4th place for NPS while Mayo Clinic is 1st, and Boston Medical Center is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Partners HealthCare Ranking
- #4 / 4 of its competitors
Partners HealthCare NPS
Partners HealthCare's Net Promoter Score (NPS) is a -18 with 29% Promoters, 24% Passives, and 47% Detractors. Net Promoter Score tracks whether Partners HealthCare's customers would recommend using the product based on a scale of -100 to 100.
Partners HealthCare Overall NPS
| 29% | Promoters |
|---|---|
| 24% | Passives |
| 47% | Detractors |
Partners HealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 -17 | Apr 2021 | -17 |
Aug 2021 -29 | Aug 2021 | -29 |
Sep 2021 -22 | Sep 2021 | -22 |
Apr 2022 -18 | Apr 2022 | -18 |
Oct 2022 -8 | Oct 2022 | -8 |
Jan 2023 -22 | Jan 2023 | -22 |
Mar 2024 -21 | Mar 2024 | -21 |
Jul 2024 -12 | Jul 2024 | -12 |
Apr 2025 -18 | Apr 2025 | -18 |
How Other Brands Compare
Partners HealthCare is ranked #4 for NPS among its competitors. Mayo Clinic and Boston Medical Center come in first and second, with Kaiser Permanente coming in at third.
Partners HealthCare |  Kaiser Permanente |  Mayo Clinic |  Boston Medical Center | |
| Global Ranking | #- | #188 | #229 | #- |
| NPS | -18 | 1 | 18 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $156.98M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Partners HealthCare NPS by Gender
Partners HealthCare's NPS was rated 34 by Female customers on Comparably.
Female
34
Partners HealthCare's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Partners HealthCare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Partners HealthCare NPS by Usage
Partners HealthCare's NPS was rated 34 points by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Partners HealthCare NPS vs. Competitors
Compared to its competitors, Partners HealthCare's NPS is rated right above Steward Health Care System, and is preceded by MedAware Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| Boston Medical Center | 3 |
| Kaiser Permanente | 1 |
 | MedAware Systems | N/A |
| Partners HealthCare | -18 |
 | Steward Health Care System | -58 |
Partners HealthCare Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Partners HealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Partners HealthCare Customer Loyalty Score by Gender
Partners HealthCare's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Partners HealthCare.
Female
100%
Yes
Male
N/A
Yes
Partners HealthCare Customer Loyalty Score by Usage
Partners HealthCare's Customer Loyalty score was rated 100% by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Partners HealthCare Customer Loyalty vs. Competitors
Compared to its competitors, Partners HealthCare's Customer Loyalty score is rated right above Boston Medical Center, and is preceded by Kaiser Permanente.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Partners HealthCare | 80% |
| Boston Medical Center | 79% |
| Mayo Clinic | 77% |
| Steward Health Care System | 45% |
| MedAware Systems | N/A |
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Partners HealthCare Product Quality
3.3/5
Partners HealthCare has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Partners HealthCare Product Information
Partners HealthCare’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.partners.org
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Partners HealthCare Product Quality
Partners HealthCare's Product Quality score was rated highest by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
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Ranked Partners HealthCare Product Quality the Highest
Partners HealthCare Product Quality Score by Gender
Partners HealthCare's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Partners HealthCare.
Female
3.1/5
Male
N/A
Partners HealthCare Product Quality Score by Usage
Partners HealthCare's Product Quality score was rated 3.1 stars by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Partners HealthCare Product Quality vs. Competitors
Compared to its competitors, Partners HealthCare's Product Quality score is rated right above Kaiser Permanente, and is preceded by Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| Partners HealthCare | 3.3/5 |
| Kaiser Permanente | 3.3/5 |
| Boston Medical Center | 2.8/5 |
| Steward Health Care System | 1.9/5 |
| MedAware Systems | N/A |
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Partners HealthCare Pricing
Partners HealthCare ROI & Value For Money
3.5/5
Partners HealthCare has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Partners HealthCare ROI
Partners HealthCare's ROI score was rated highest by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
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Ranked Partners HealthCare ROI the Highest
Partners HealthCare ROI Score by Gender
Partners HealthCare's ROI score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Partners HealthCare ROI Score by Usage
Partners HealthCare's ROI score was rated 3.1 stars by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Partners HealthCare Pricing vs. Competitors
Compared to its competitors, Partners HealthCare's ROI score is rated right above Kaiser Permanente, and is preceded by Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| Partners HealthCare | 3.5/5 |
| Kaiser Permanente | 3.2/5 |
| Boston Medical Center | 2.8/5 |
| Steward Health Care System | 1.7/5 |
| MedAware Systems | N/A |
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Partners HealthCare Customer Satisfaction (CSAT)
Partners HealthCare Customer Satisfaction (CSAT) Score
75 / 100
Partners HealthCare has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Partners HealthCare Customer Satisfaction vs. Competitors
Compared to its competitors, Partners HealthCare's Customer Satisfaction score is rated right above Mayo Clinic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Partners HealthCare | 75% |
| Mayo Clinic | 62% |
| Kaiser Permanente | 55% |
| Boston Medical Center | 43% |
| Steward Health Care System | 22% |
| MedAware Systems | 0% |
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Partners HealthCare Customer Service
3.4/5
Partners HealthCare has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Partners HealthCare's Customer Service
Address
Boston, MA
Website
http://www.partners.org
Phone Number
781-433-3600
Quick Insights into Partners HealthCare Customer Service
Partners HealthCare's Customer Service score was rated highest by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
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Ranked Partners HealthCare Customer Service the Highest
Partners HealthCare Customer Service Score by Gender
Partners HealthCare's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Partners HealthCare.
Female
3.1/5
Male
N/A
Partners HealthCare Customer Service Score by Usage
Partners HealthCare's Customer Service score was rated 3.1 stars by customers who have used Partners HealthCare's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Partners HealthCare Customer Service vs. Competitors
Compared to its competitors, Partners HealthCare's Customer Service score is rated right above Kaiser Permanente, and is preceded by Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| Partners HealthCare | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| Boston Medical Center | 3/5 |
| Steward Health Care System | 1.8/5 |
| MedAware Systems | N/A |
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Partners HealthCare as an Employer
2.6/5
Partners HealthCare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Partners HealthCare
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Partners HealthCare scored a -18 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Partners HealthCare would recommend the brand to a friend. ENPS measures how likely Partners HealthCare employees would recommend working at Partners HealthCare to a friend.
Net Promoter Score
-18
NPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
