-9
NPS
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Party City
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About Party City's Brand
Party City is a store that provides materials for parties for anything from birthday parties to holiday parties. Among its major competitors, Party City is ranked in 5th place for NPS while Target is 1st, and Walmart is 2nd. Overall, Party City has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $668.83M
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Party City Ranking
- #3 / 4 of its competitors
Party City NPS
Party City's Net Promoter Score (NPS) is a -9 with 39% Promoters, 13% Passives, and 48% Detractors. Net Promoter Score tracks whether Party City's customers would recommend using the product based on a scale of -100 to 100.
Party City Overall NPS
| 39% | Promoters |
|---|---|
| 13% | Passives |
| 48% | Detractors |
Party City NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -11 | Apr 2024 | -11 |
Jun 2024 -11 | Jun 2024 | -11 |
Jul 2024 -9 | Jul 2024 | -9 |
Aug 2024 -9 | Aug 2024 | -9 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -9 | Nov 2024 | -9 |
Dec 2024 -10 | Dec 2024 | -10 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -10 | Feb 2025 | -10 |
Sep 2025 -10 | Sep 2025 | -10 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
Party City is ranked third for NPS among its competitors. Target and Walmart come in first and second, with Macy's coming in at #4. Among those competitors, it is the lowest valued company behind Walmart.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Party City NPS by Gender
Male customers rated Party City's NPS 9 points higher than Female customers.
Male
-10
Party City's NPS was rated -10 by Male customers on Comparably.
37%
Promoters
16%
Passives
47%
Detractors
Female
-19
Party City's NPS was rated -19 by Female customers on Comparably.
33%
Promoters
15%
Passives
52%
Detractors
Party City NPS by Ethnicity
Party City's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino 90 | Hispanic or Latino | 90 |
African American/Black -10 | African American/Black | -10 |
Asian or Pacific Islander 11 | Asian or Pacific Islander | 11 |
Other -90 | Other | -90 |
Party City NPS by Age
Party City's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Party City NPS by Usage
Party City's NPS was rated the highest by customers who have used Party City's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years -7 | 2 to 5 Years | -7 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -22 | Over 10 Years | -22 |
Party City NPS vs. Competitors
Compared to its competitors, Party City's NPS is rated right above Macy's, and is preceded by Dollar Tree.
| COMPANY | NPS Score | |
|---|---|---|
 | Target | 36 |
 | Walmart | 7 |
 | Oriental Trading Company | -1 |
 | Dollar Tree | -7 |
| Party City | -9 |
 | Macy's | -11 |
 | Wayfair | -51 |
Party City Customer Reviews
Out of the 18 Party City customer reviews 11 were positive and 7 were constructive. Party City customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Party City Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Party City users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Party City Customer Loyalty Score by Gender
Female customers rated Party City's Customer Loyalty score 4% higher than Male customers.
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Male
72%
Yes
Female
76%
Yes
Party City Customer Loyalty Score by Ethnicity
Party City's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Party City.
72
out of 100
Caucasian
82
out of 100
Hispanic or Latino
84
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
55
out of 100
Other
Party City Customer Loyalty Score by Age
Party City's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 49% | 26-30 | 49% |
31-35 89% | 31-35 | 89% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
46-50 46% | 46-50 | 46% |
51-55 90% | 51-55 | 90% |
56-60 78% | 56-60 | 78% |
66+ 61% | 66+ | 61% |
Party City Customer Loyalty Score by Usage
Party City's Customer Loyalty score was rated the highest by customers who have used Party City's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Party City Customer Loyalty Score by Industry
Party City's Customer Loyalty score was rated the highest by Consumer Goods industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Party City Customer Loyalty vs. Competitors
Compared to its competitors, Party City's Customer Loyalty score is rated right above Oriental Trading Company, and is preceded by Walmart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Target | 82% |
| Dollar Tree | 82% |
| Macy's | 77% |
| Walmart | 76% |
| Party City | 68% |
| Oriental Trading Company | 65% |
| Wayfair | 61% |
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Party City Product Quality
3/5
Party City has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Party City Product Information
Party City’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Party City's product the highest. Reviewers from the Tech industry rated Party City the lowest at 2.7.
- Website
- http://www.partycity.com
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Sports & Entertainment
Quick Insights into Party City Product Quality
Party City's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by Other customers.
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Ranked Party City Product Quality the Highest
Ranked Party City Product Quality the Lowest
Party City Product Quality Score by Gender
Male customers rated Party City's Product Quality score 0.2 stars higher than Female customers.
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Male
3.1/5
Female
2.9/5
Party City Product Quality Score by Ethnicity
Party City's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.7 | Other | 1.7 |
Party City Product Quality Score by Age
Party City's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
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2
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| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3 | 41-45 | 3 |
46-50 2 | 46-50 | 2 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3.4 | 56-60 | 3.4 |
66+ 1.8 | 66+ | 1.8 |
Party City Product Quality Score by Usage
Party City's Product Quality score was rated the highest by customers who have used Party City's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Party City Product Quality Score by Industry
Party City's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Party City Product Quality vs. Competitors
Compared to its competitors, Party City's Product Quality score is rated right above Wayfair, and is preceded by Macy's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Target | 4.1/5 |
| Oriental Trading Company | 3.5/5 |
| Walmart | 3.5/5 |
| Dollar Tree | 3.1/5 |
| Macy's | 3.1/5 |
| Party City | 3/5 |
| Wayfair | 1.9/5 |
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Party City Pricing
Party City ROI & Value For Money
2.9/5
Party City has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Party City Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Party City.
Quick Insights into Party City ROI
Party City's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Party City ROI the Highest
Ranked Party City ROI the Lowest
Party City ROI Score by Gender
Male customers rated Party City's ROI score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
Party City ROI Score by Ethnicity
Party City's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 1.7 | Other | 1.7 |
Party City ROI Score by Age
Party City's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
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| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.4 | 26-30 | 2.4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.2 | 56-60 | 3.2 |
66+ 1.7 | 66+ | 1.7 |
Party City ROI Score by Usage
Party City's ROI score was rated the highest by customers who have used Party City's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Party City ROI Score by Industry
Party City's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Party City Pricing vs. Competitors
Compared to its competitors, Party City's ROI score is rated right above Wayfair, and is preceded by Macy's.
| COMPANY | Pricing Score | |
|---|---|---|
| Target | 3.9/5 |
| Walmart | 3.5/5 |
| Oriental Trading Company | 3.4/5 |
| Dollar Tree | 3.3/5 |
| Macy's | 3.1/5 |
| Party City | 2.9/5 |
| Wayfair | 1.7/5 |
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Party City Customer Satisfaction (CSAT)
Party City Customer Satisfaction (CSAT) Score
51 / 100
Party City has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
26%
Satisfied
25%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
4%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Party City Customer Satisfaction
Party City's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Party City Customer Satisfaction the Highest
Ranked Party City Customer Satisfaction the Lowest
Party City Customer Satisfaction Score by Gender
Male customers rated Party City's Customer Satisfaction score 3 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 5% | |
Very Dissatisfied | 22% |
53 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 4% | |
Very Dissatisfied | 31% |
Party City Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Party City's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
28%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
38%
CSAT according to Hispanic or Latino
Party City's Customer Satisfaction (CSAT) score was rated 89% according to Hispanic or Latino users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Party City's Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.
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63 / 100
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
28%
CSAT according to Asian or Pacific Islander
Party City's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Party City's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
63%
Party City Customer Satisfaction Score by Age
Party City's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 86% | |||||||||||||||
| 31-35 | 86% | |||||||||||||||
| 36-40 | 62% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 51% | |||||||||||||||
| 66+ | 14% |
Party City Customer Satisfaction Score by Usage
Party City's Customer Satisfaction score was rated the highest by customers who have used Party City's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Party City Customer Satisfaction Score by Industry
Party City's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Party City Customer Satisfaction Score by Industry",
"text": "Party City's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
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}Party City Customer Satisfaction vs. Competitors
Compared to its competitors, Party City's Customer Satisfaction score is rated right above Wayfair, and is preceded by Macy's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Target | 79% |
| Walmart | 66% |
| Oriental Trading Company | 66% |
| Dollar Tree | 55% |
| Macy's | 52% |
| Party City | 51% |
| Wayfair | 26% |
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Party City Customer Service
2.9/5
Party City has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Party City's Customer Service
Address
80 Grasslands Rd., Elmsford, NY
Website
http://www.partycity.com
Phone Number
914-345-2020
Quick Insights into Party City Customer Service
Party City's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by Other customers.
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Ranked Party City Customer Service the Highest
Ranked Party City Customer Service the Lowest
Party City Customer Service Score by Gender
Male customers rated Party City's Customer Service score 0.4 stars higher than Female customers.
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Male
2.9/5
Female
2.5/5
Party City Customer Service Score by Ethnicity
Party City's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.5 | Other | 1.5 |
Party City Customer Service Score by Age
Party City's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.2 | 36-40 | 2.2 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2 | 46-50 | 2 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.6 | 56-60 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Party City Customer Service Score by Usage
Party City's Customer Service score was rated the highest by customers who have used Party City's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Party City Customer Service Score by Industry
Party City's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Party City Customer Service vs. Competitors
Compared to its competitors, Party City's Customer Service score is rated right above Macy's, and is preceded by Dollar Tree.
| COMPANY | Customer Service Score | |
|---|---|---|
| Target | 4/5 |
| Oriental Trading Company | 3.5/5 |
| Walmart | 3.3/5 |
| Dollar Tree | 3/5 |
| Party City | 2.9/5 |
| Macy's | 2.9/5 |
| Wayfair | 1.7/5 |
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Party City as an Employer
2.5/5
Party City has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Party City scored a -9 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Party City would recommend the brand to a friend. ENPS measures how likely Party City employees would recommend working at Party City to a friend.
Net Promoter Score
-9
NPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
