-28
NPS
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Path
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About Path's Brand
PATH is a non-profit global health organization focused on saving lives and improving health, especially among women and children. Among its major competitors, Path is ranked in 6th place for NPS while Common Cause is 1st, and Press is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Path Ranking
- #4 / 4 of its competitors
Path NPS
Path's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Path's customers would recommend using the product based on a scale of -100 to 100.
Path Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Path NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Mar 2024 -60 | Mar 2024 | -60 |
Jun 2024 -51 | Jun 2024 | -51 |
Nov 2024 -29 | Nov 2024 | -29 |
How Other Brands Compare
Path is ranked #4 for NPS among its competitors. Instagram and Meta come in first and second, with DISCO coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Path Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Path users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Path Customer Loyalty vs. Competitors
Compared to its competitors, Path's Customer Loyalty score is rated right above Common Cause, and is preceded by DISCO.
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VS
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Path Product Quality
2.2/5
Path has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Path Product Information
Path’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://path.org/
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Path Product Quality vs. Competitors
Compared to its competitors, Path's Product Quality score is rated right above Bebo, and is preceded by DISCO.
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VS
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Path Pricing
Path ROI & Value For Money
2.3/5
Path has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Path Pricing vs. Competitors
Compared to its competitors, Path's ROI score is rated right above Bebo, and is preceded by Instagram.
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VS
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Path Customer Satisfaction (CSAT)
Path Customer Satisfaction (CSAT) Score
43 / 100
Path has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Path Customer Satisfaction vs. Competitors
Compared to its competitors, Path's Customer Satisfaction score is rated right above Bebo, and is preceded by DISCO.
Unlock Path Customer Satisfaction vs. Competitors Data
VS
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Path Customer Service
2.2/5
Path has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Path's Customer Service
Address
Seattle, WA
Website
http://path.org/
Path Customer Service vs. Competitors
Compared to its competitors, Path's Customer Service score is rated right above Common Cause, and is preceded by Instagram.
Unlock Path Customer Service vs. Competitors Data
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Path as an Employer
2.8/5
Path has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Path scored a -28 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Path would recommend the brand to a friend. ENPS measures how likely Path employees would recommend working at Path to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
