-73
NPS
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PEMCO Insurance
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About PEMCO Insurance's Brand
Mutual Insurance Company Among its major competitors, PEMCO Insurance is ranked in 6th place for NPS while Standard Chartered is 1st, and Progressive Insurance is 2nd.
Brand at a Glance
76%
Customer Loyalty
2.4/5
Product Quality
1.8/5
Pricing
2.5/5
Customer Service
PEMCO Insurance Ranking
- #4 / 4 of its competitors
PEMCO Insurance NPS
PEMCO Insurance's Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether PEMCO Insurance's customers would recommend using the product based on a scale of -100 to 100.
PEMCO Insurance Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
PEMCO Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -74 | May 2024 | -74 |
Jul 2024 -75 | Jul 2024 | -75 |
Aug 2024 -78 | Aug 2024 | -78 |
Sep 2024 -79 | Sep 2024 | -79 |
Oct 2024 -80 | Oct 2024 | -80 |
Dec 2024 -74 | Dec 2024 | -74 |
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -69 | Feb 2025 | -69 |
May 2025 -70 | May 2025 | -70 |
Jun 2025 -72 | Jun 2025 | -72 |
Sep 2025 -72 | Sep 2025 | -72 |
Nov 2025 -72 | Nov 2025 | -72 |
How Other Brands Compare
PEMCO Insurance is ranked #4 for NPS among its competitors. Standard Chartered and Progressive Insurance come in first and second, with GEICO coming in at third.
PEMCO Insurance |  Standard Chartered |  Progressive Insurance |  GEICO | |
| Global Ranking | #- | #918 | #967 | #- |
| NPS | -73 | 31 | -16 | -63 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $15.81B | $55.91B | $587.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PEMCO Insurance NPS by Gender
Male customers rated PEMCO Insurance's NPS 3 points higher than Female customers.
Male
-69
PEMCO Insurance's NPS was rated -69 by Male customers on Comparably.
8%
Promoters
15%
Passives
77%
Detractors
Female
-72
PEMCO Insurance's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
PEMCO Insurance NPS by Ethnicity
PEMCO Insurance's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Other 0 | Other | 0 |
PEMCO Insurance NPS by Age
PEMCO Insurance's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
PEMCO Insurance NPS by Usage
PEMCO Insurance's NPS was rated the highest by customers who have used PEMCO Insurance's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
PEMCO Insurance NPS vs. Competitors
Compared to its competitors, PEMCO Insurance's NPS is rated right above Safeco Insurance, and is preceded by GEICO.
| COMPANY | NPS Score | |
|---|---|---|
| Standard Chartered | 31 |
| Progressive Insurance | -16 |
 | Amica Mutual | -20 |
 | American Family Insurance | -48 |
| GEICO | -63 |
| PEMCO Insurance | -73 |
 | Safeco Insurance | -93 |
PEMCO Insurance Customer Reviews
Out of the 3 PEMCO Insurance customer reviews 0 were positive and 3 were constructive. PEMCO Insurance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PEMCO Insurance Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of PEMCO Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PEMCO Insurance Customer Loyalty Score by Gender
Female customers rated PEMCO Insurance's Customer Loyalty score 35% higher than Male customers.
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Male
65%
Yes
Female
100%
Yes
PEMCO Insurance Customer Loyalty Score by Ethnicity
PEMCO Insurance's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PEMCO Insurance.
74
out of 100
Caucasian
100
out of 100
Other
PEMCO Insurance Customer Loyalty Score by Age
PEMCO Insurance's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PEMCO Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 64% | 61-65 | 64% |
66+ 84% | 66+ | 84% |
PEMCO Insurance Customer Loyalty Score by Usage
PEMCO Insurance's Customer Loyalty score was rated the highest by customers who have used PEMCO Insurance's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PEMCO Insurance Customer Loyalty Score by Industry
PEMCO Insurance's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PEMCO Insurance Customer Loyalty vs. Competitors
Compared to its competitors, PEMCO Insurance's Customer Loyalty score is rated right above American Family Insurance, and is preceded by Progressive Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amica Mutual | 89% |
| Standard Chartered | 81% |
| Progressive Insurance | 80% |
| PEMCO Insurance | 76% |
| American Family Insurance | 75% |
| GEICO | 71% |
| Safeco Insurance | 69% |
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PEMCO Insurance Product Quality
2.4/5
PEMCO Insurance has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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PEMCO Insurance Product Information
PEMCO Insurance’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PEMCO Insurance's product the highest.
- Website
- https://pemco.com
- Company Size
- 501-1,000 Employees
Quick Insights into PEMCO Insurance Product Quality
PEMCO Insurance's Product Quality score was rated highest by customers who have used PEMCO Insurance's products/services for 5 to 10 Years, and rated lowest by customers ages 61-65.
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Ranked PEMCO Insurance Product Quality the Highest
Ranked PEMCO Insurance Product Quality the Lowest
PEMCO Insurance Product Quality Score by Gender
Male customers rated PEMCO Insurance's Product Quality score 0.4 stars higher than Female customers.
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Male
2.6/5
Female
2.2/5
PEMCO Insurance Product Quality Score by Ethnicity
PEMCO Insurance's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.6 | Other | 2.6 |
PEMCO Insurance Product Quality Score by Age
PEMCO Insurance's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PEMCO Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
66+ 2.9 | 66+ | 2.9 |
PEMCO Insurance Product Quality Score by Usage
PEMCO Insurance's Product Quality score was rated the highest by customers who have used PEMCO Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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PEMCO Insurance Product Quality Score by Industry
PEMCO Insurance's Product Quality score was rated 2.2 stars by Tech industry customers.
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PEMCO Insurance Product Quality vs. Competitors
Compared to its competitors, PEMCO Insurance's Product Quality score is rated right above American Family Insurance, and is preceded by Progressive Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Standard Chartered | 3.9/5 |
| Amica Mutual | 3/5 |
| Progressive Insurance | 2.6/5 |
| PEMCO Insurance | 2.4/5 |
| American Family Insurance | 2.3/5 |
| GEICO | 1.8/5 |
| Safeco Insurance | 1.5/5 |
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PEMCO Insurance Pricing
PEMCO Insurance ROI & Value For Money
1.8/5
PEMCO Insurance has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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PEMCO Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PEMCO Insurance ROI
PEMCO Insurance's ROI score was rated highest by Other customers, and rated lowest by customers ages 61-65.
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Ranked PEMCO Insurance ROI the Highest
Ranked PEMCO Insurance ROI the Lowest
PEMCO Insurance ROI Score by Gender
Female customers rated PEMCO Insurance's ROI score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
PEMCO Insurance ROI Score by Ethnicity
PEMCO Insurance's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PEMCO Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.6 | Other | 2.6 |
PEMCO Insurance ROI Score by Age
PEMCO Insurance's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PEMCO Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
PEMCO Insurance ROI Score by Usage
PEMCO Insurance's ROI score was rated the highest by customers who have used PEMCO Insurance's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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PEMCO Insurance ROI Score by Industry
PEMCO Insurance's ROI score was rated 1.5 stars by Tech industry customers.
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PEMCO Insurance Pricing vs. Competitors
Compared to its competitors, PEMCO Insurance's ROI score is rated right above GEICO, and is preceded by American Family Insurance.
| COMPANY | Pricing Score | |
|---|---|---|
| Standard Chartered | 3.8/5 |
| Amica Mutual | 2.6/5 |
| Progressive Insurance | 2.5/5 |
| American Family Insurance | 2/5 |
| PEMCO Insurance | 1.8/5 |
| GEICO | 1.7/5 |
| Safeco Insurance | 1.5/5 |
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PEMCO Insurance Customer Satisfaction (CSAT)
PEMCO Insurance Customer Satisfaction (CSAT) Score
19 / 100
PEMCO Insurance has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
29%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PEMCO Insurance Customer Satisfaction
PEMCO Insurance's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
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Ranked PEMCO Insurance Customer Satisfaction the Highest
Ranked PEMCO Insurance Customer Satisfaction the Lowest
PEMCO Insurance Customer Satisfaction Score by Gender
Male customers rated PEMCO Insurance's Customer Satisfaction score 9 points higher than Female customers.
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23 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 31% | |
Dissatisfied | 38% | |
Very Dissatisfied | 8% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 43% | |
Very Dissatisfied | 43% |
PEMCO Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PEMCO Insurance's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
14%
Satisfied
7%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
44%
Very Dissatisfied
14%
CSAT according to Other
PEMCO Insurance's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
PEMCO Insurance Customer Satisfaction Score by Age
PEMCO Insurance's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 36% |
PEMCO Insurance Customer Satisfaction Score by Usage
PEMCO Insurance's Customer Satisfaction score was rated the highest by customers who have used PEMCO Insurance's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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PEMCO Insurance Customer Satisfaction Score by Industry
PEMCO Insurance's Customer Satisfaction score was rated 16 points by Tech industry customers.
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{
"title": "PEMCO Insurance Customer Satisfaction Score by Industry",
"text": "PEMCO Insurance's Customer Satisfaction score was rated 16 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "PEMCO Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 16
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}PEMCO Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, PEMCO Insurance's Customer Satisfaction score is rated right above GEICO, and is preceded by American Family Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Standard Chartered | 83% |
| Progressive Insurance | 44% |
| Amica Mutual | 42% |
| American Family Insurance | 25% |
| PEMCO Insurance | 19% |
| GEICO | 7% |
| Safeco Insurance | 5% |
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PEMCO Insurance Customer Service
2.5/5
PEMCO Insurance has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About PEMCO Insurance's Customer Service
Website
https://pemco.com
Quick Insights into PEMCO Insurance Customer Service
PEMCO Insurance's Customer Service score was rated highest by customers ages 66+, and rated lowest by Female customers.
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Ranked PEMCO Insurance Customer Service the Highest
Ranked PEMCO Insurance Customer Service the Lowest
PEMCO Insurance Customer Service Score by Gender
Male customers rated PEMCO Insurance's Customer Service score 1.1 stars higher than Female customers.
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Male
3/5
Female
1.9/5
PEMCO Insurance Customer Service Score by Ethnicity
PEMCO Insurance's Customer Service score was rated 2.8 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.8 | Other | 2.8 |
PEMCO Insurance Customer Service Score by Age
PEMCO Insurance's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
66+ 3.1 | 66+ | 3.1 |
PEMCO Insurance Customer Service Score by Usage
PEMCO Insurance's Customer Service score was rated 2.7 stars by customers who have used PEMCO Insurance's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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PEMCO Insurance Customer Service Score by Industry
PEMCO Insurance's Customer Service score was rated 2.4 stars by Tech industry customers.
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PEMCO Insurance Customer Service vs. Competitors
Compared to its competitors, PEMCO Insurance's Customer Service score is rated right above American Family Insurance, and is preceded by Progressive Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Standard Chartered | 3.9/5 |
| Amica Mutual | 2.7/5 |
| Progressive Insurance | 2.6/5 |
| PEMCO Insurance | 2.5/5 |
| American Family Insurance | 2.3/5 |
| GEICO | 1.8/5 |
| Safeco Insurance | 1.5/5 |
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PEMCO Insurance as an Employer
3.8/5
PEMCO Insurance has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
PEMCO Insurance scored a -73 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of PEMCO Insurance would recommend the brand to a friend. ENPS measures how likely PEMCO Insurance employees would recommend working at PEMCO Insurance to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
