-33
NPS
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Penrod
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About Penrod's Brand
As a certified Salesforce Health and Life Sciences Expert Navigator, Penrod creates tailored platforms that empower medical device, healthcare, insurance, laboratory, and pharma organizations to provide amazing patient experiences. Among its major competitors, Penrod is ranked in 4th place for NPS while Slalom Consulting is 1st, and Silverline is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Penrod Ranking
- #4 / 4 of its competitors
Penrod NPS
Penrod's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether Penrod's customers would recommend using the product based on a scale of -100 to 100.
Penrod Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
Penrod NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
Jul 2022 -33 | Jul 2022 | -33 |
How Other Brands Compare
Penrod is ranked #4 for NPS among its competitors. Slalom Consulting and Silverline come in first and second, with Simplus coming in at third.
Penrod |  Slalom Consulting |  Simplus |  Silverline | |
| Global Ranking | #- | #561 | #- | #- |
| NPS | -33 | 23 | 0 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penrod NPS vs. Competitors
Compared to its competitors, Penrod's NPS is rated right below 7Summits.
| COMPANY | NPS Score | |
|---|---|---|
| Slalom Consulting | 23 |
| Silverline | 16 |
| Simplus | 0 |
 | 7Summits | N/A |
| Penrod | -33 |
Penrod Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Penrod users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Penrod Customer Loyalty vs. Competitors
Compared to its competitors, Penrod's Customer Loyalty score is rated right above 7Summits, and is preceded by Slalom Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Simplus | 100% |
| Silverline | 81% |
| Slalom Consulting | 75% |
| Penrod | 53% |
| 7Summits | N/A |
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Penrod Product Quality
3.2/5
Penrod has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Penrod Product Information
Penrod’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.penrod.co
- Company Size
- 51-200 Employees
Industry
Consulting
Penrod Product Quality vs. Competitors
Compared to its competitors, Penrod's Product Quality score is rated right above 7Summits, and is preceded by Silverline.
| COMPANY | Product Quality Score | |
|---|---|---|
| Simplus | 5/5 |
| Slalom Consulting | 3.8/5 |
| Silverline | 3.7/5 |
| Penrod | 3.2/5 |
| 7Summits | N/A |
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Penrod Pricing
Penrod ROI & Value For Money
3/5
Penrod has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Penrod Pricing vs. Competitors
Compared to its competitors, Penrod's ROI score is rated right above 7Summits, and is preceded by Silverline.
| COMPANY | Pricing Score | |
|---|---|---|
| Simplus | 5/5 |
| Slalom Consulting | 4/5 |
| Silverline | 4/5 |
| Penrod | 3/5 |
| 7Summits | N/A |
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Penrod Customer Satisfaction (CSAT)
Penrod Customer Satisfaction (CSAT) Score
100 / 100
Penrod has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Penrod Customer Satisfaction vs. Competitors
Compared to its competitors, Penrod's Customer Satisfaction score is rated right above Silverline.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Penrod | 100% |
| Silverline | 80% |
| Slalom Consulting | 70% |
| Simplus | 0% |
| 7Summits | 0% |
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Penrod Customer Service
3/5
Penrod has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Penrod's Customer Service
Address
219 N. Milwaukee St., Suite 250, Milwaukee, WI 53202
Website
http://www.penrod.co
Phone Number
(844) 244-4443
Penrod's Social Links
Penrod Customer Service vs. Competitors
Compared to its competitors, Penrod's Customer Service score is rated right above 7Summits, and is preceded by Silverline.
| COMPANY | Customer Service Score | |
|---|---|---|
| Simplus | 5/5 |
| Slalom Consulting | 4/5 |
| Silverline | 3.9/5 |
| Penrod | 3/5 |
| 7Summits | N/A |
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Penrod as an Employer
4.8/5
Penrod has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Penrod scored a -33 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of Penrod would recommend the brand to a friend. ENPS measures how likely Penrod employees would recommend working at Penrod to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 86% | Promoters |
|---|---|
| 12% | Passive |
| 2% | Detractors |
