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NPS
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Simplus
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About Simplus' Brand
We drive results that matter for modern organizations by accelerating strategic, industry-focused digital transformation in the Salesforce ecosystem, helping them become resilient, live enterprises. Our services include customer experience and program strategy, platform implementation, organizational change management, data and systems integration, business platforms and accelerators, and managed services. As a global team, we help customers reimagine and simplify their Salesforce journeys with innovative, end-to-end industry solutions to drive a seamless customer experience, operational efficiency, and profitable growth. Among its major competitors, Simplus is ranked in 4th place for NPS while Slalom Consulting is 1st, and ATG is 2nd. Overall, Simplus has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $150.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Simplus Ranking
- #4 / 4 of its competitors
Simplus NPS
Simplus's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Simplus's customers would recommend using the product based on a scale of -100 to 100.
Simplus Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Simplus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
How Other Brands Compare
Simplus is ranked #4 for NPS among its competitors. Slalom Consulting and ATG come in first and second, with Silverline coming in at third. Among those competitors, it is the lowest valued company.
Simplus |  Slalom Consulting |  ATG |  Silverline | |
| Global Ranking | #- | #561 | #- | #- |
| NPS | 0 | 23 | 17 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $150.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simplus NPS vs. Competitors
Compared to its competitors, Simplus's NPS is rated right above Traction on Demand, and is preceded by Silverline.
| COMPANY | NPS Score | |
|---|---|---|
| Slalom Consulting | 23 |
| ATG | 17 |
| Silverline | 16 |
| Simplus | 0 |
 | Traction on Demand | N/A |
 | OpFocus | -100 |
Simplus Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Simplus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Simplus Customer Loyalty vs. Competitors
Compared to its competitors, Simplus's Customer Loyalty score is rated right above Silverline.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Simplus | 100% |
| Silverline | 81% |
| ATG | 79% |
| Slalom Consulting | 75% |
| OpFocus | 10% |
| Traction on Demand | N/A |
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Simplus Product Quality
5/5
Simplus has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Simplus Product Information
Simplus’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.simplus.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Simplus Product Quality vs. Competitors
Compared to its competitors, Simplus's Product Quality score is rated right above Slalom Consulting.
| COMPANY | Product Quality Score | |
|---|---|---|
| Simplus | 5/5 |
| Slalom Consulting | 3.8/5 |
| Silverline | 3.7/5 |
| ATG | 3.1/5 |
| OpFocus | 1.5/5 |
| Traction on Demand | N/A |
Unlock Simplus Product Quality vs. Competitors Data
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Simplus Pricing
Simplus ROI & Value For Money
5/5
Simplus has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Simplus Pricing vs. Competitors
Compared to its competitors, Simplus's ROI score is rated right above Slalom Consulting.
| COMPANY | Pricing Score | |
|---|---|---|
| Simplus | 5/5 |
| Slalom Consulting | 4/5 |
| Silverline | 4/5 |
| ATG | 3.4/5 |
| OpFocus | 1.5/5 |
| Traction on Demand | N/A |
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Simplus Customer Service
5/5
Simplus has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Simplus's Customer Service
Address
10 W Broadway #500, Salt Lake City, UT 84101
Website
https://www.simplus.com
Phone Number
8337467587
Simplus's Social Links
Simplus Customer Service vs. Competitors
Compared to its competitors, Simplus's Customer Service score is rated right above Slalom Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Simplus | 5/5 |
| Slalom Consulting | 4/5 |
| Silverline | 3.9/5 |
| ATG | 3.2/5 |
| OpFocus | 1.5/5 |
| Traction on Demand | N/A |
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Simplus as an Employer
4.7/5
Simplus has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Simplus scored a 0 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Simplus would recommend the brand to a friend. ENPS measures how likely Simplus employees would recommend working at Simplus to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 70% | Promoters |
|---|---|
| 22% | Passive |
| 8% | Detractors |
