5
NPS
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Pentair
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About Pentair's Brand
Pentair is a global diversified industrial company headquartered in Minneapolis, Minnesota. Among its major competitors, Pentair is ranked in 3rd place for NPS while Atkore International is 1st, and Ingersoll Rand is 2nd.Their current market cap is $10.36B
Brand at a Glance
82%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Pentair Ranking
- #2 / 4 of its competitors
Pentair NPS
Pentair's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether Pentair's customers would recommend using the product based on a scale of -100 to 100.
Pentair Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
Pentair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 2 | Sep 2023 | 2 |
Feb 2024 4 | Feb 2024 | 4 |
Apr 2024 1 | Apr 2024 | 1 |
May 2024 6 | May 2024 | 6 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 5 | Jul 2024 | 5 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 5 | Nov 2024 | 5 |
Dec 2024 6 | Dec 2024 | 6 |
Feb 2025 6 | Feb 2025 | 6 |
Apr 2025 7 | Apr 2025 | 7 |
Sep 2025 5 | Sep 2025 | 5 |
How Other Brands Compare
Pentair is ranked second for NPS among its competitors. Ingersoll Rand and IDEX Corp come in first and third, with intelliSAW coming in at #4. Among those competitors, it is the lowest valued company behind intelliSAW.
Pentair |  Ingersoll Rand |  intelliSAW |  IDEX Corp | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 5 | 18 | - | -7 |
| Valuation Updated every 24 hours for public companies | $10.36B | $25.26B | $51.27B | $16.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pentair NPS by Gender
Pentair's NPS was rated -10 by Male customers on Comparably.
Male
-10
Pentair's NPS was rated -10 by Male customers on Comparably.
35%
Promoters
20%
Passives
45%
Detractors
Female
N/A
Pentair's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pentair NPS by Ethnicity
Pentair's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Pentair NPS by Age
Pentair's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Pentair NPS by Usage
Pentair's NPS was rated the highest by customers who have used Pentair's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -56 | 5 to 10 Years | -56 |
Over 10 Years 20 | Over 10 Years | 20 |
Pentair NPS vs. Competitors
Compared to its competitors, Pentair's NPS is rated right above Pump, and is preceded by Ingersoll Rand.
| COMPANY | NPS Score | |
|---|---|---|
 | Atkore International | 42 |
| Ingersoll Rand | 18 |
| Pentair | 5 |
 | Pump | N/A |
| intelliSAW | N/A |
| IDEX Corp | -7 |
 | Evoqua Water Technologies | -33 |
Pentair Customer Reviews
Out of the 8 Pentair customer reviews 5 were positive and 3 were constructive. Pentair customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pentair Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Pentair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pentair Customer Loyalty Score by Gender
Pentair's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Pentair Customer Loyalty Score by Ethnicity
Pentair's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pentair.
73
out of 100
Caucasian
100
out of 100
Hispanic or Latino
Pentair Customer Loyalty Score by Age
Pentair's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
56-60 70% | 56-60 | 70% |
66+ 70% | 66+ | 70% |
Pentair Customer Loyalty Score by Usage
Pentair's Customer Loyalty score was rated the highest by customers who have used Pentair's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pentair Customer Loyalty vs. Competitors
Compared to its competitors, Pentair's Customer Loyalty score is rated right above IDEX Corp, and is preceded by Atkore International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ingersoll Rand | 84% |
| Atkore International | 83% |
| Pentair | 82% |
| IDEX Corp | 77% |
| Evoqua Water Technologies | 69% |
| Pump | N/A |
| intelliSAW | N/A |
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Pentair Product Quality
3.5/5
Pentair has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Pentair Product Information
Pentair’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.pentair.com
- Company Size
- 10,000+ Employees
Industry
Tech
Agriculture & Farming
Hardware and Devices
Quick Insights into Pentair Product Quality
Pentair's Product Quality score was rated highest by customers who have used Pentair's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Pentair Product Quality the Highest
Ranked Pentair Product Quality the Lowest
Pentair Product Quality Score by Gender
Pentair's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Pentair Product Quality Score by Ethnicity
Pentair's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pentair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Pentair Product Quality Score by Age
Pentair's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
56-60 2.3 | 56-60 | 2.3 |
66+ 2.3 | 66+ | 2.3 |
Pentair Product Quality Score by Usage
Pentair's Product Quality score was rated the highest by customers who have used Pentair's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pentair Product Quality vs. Competitors
Compared to its competitors, Pentair's Product Quality score is rated right above IDEX Corp, and is preceded by Atkore International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingersoll Rand | 3.9/5 |
| Atkore International | 3.8/5 |
| Pentair | 3.5/5 |
| IDEX Corp | 3.4/5 |
| Evoqua Water Technologies | 2.9/5 |
| Pump | N/A |
| intelliSAW | N/A |
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Pentair Pricing
Pentair ROI & Value For Money
3.5/5
Pentair has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Pentair ROI
Pentair's ROI score was rated highest by customers who have used Pentair's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked Pentair ROI the Highest
Ranked Pentair ROI the Lowest
Pentair ROI Score by Gender
Pentair's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Pentair ROI Score by Ethnicity
Pentair's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pentair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Pentair ROI Score by Age
Pentair's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pentair.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
56-60 2.1 | 56-60 | 2.1 |
66+ 2.5 | 66+ | 2.5 |
Pentair ROI Score by Usage
Pentair's ROI score was rated the highest by customers who have used Pentair's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pentair Pricing vs. Competitors
Compared to its competitors, Pentair's ROI score is rated right above IDEX Corp, and is preceded by Ingersoll Rand.
| COMPANY | Pricing Score | |
|---|---|---|
| Atkore International | 4/5 |
| Ingersoll Rand | 3.7/5 |
| Pentair | 3.5/5 |
| IDEX Corp | 3.5/5 |
| Evoqua Water Technologies | 2.6/5 |
| Pump | N/A |
| intelliSAW | N/A |
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Pentair Customer Satisfaction (CSAT)
Pentair Customer Satisfaction (CSAT) Score
63 / 100
Pentair has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pentair Customer Satisfaction
Pentair's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Pentair Customer Satisfaction the Highest
Ranked Pentair Customer Satisfaction the Lowest
Pentair Customer Satisfaction Score by Gender
Pentair's Customer Satisfaction score was rated 63 by Male customers on Comparably.
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63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 19% |
Pentair Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pentair's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
23%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Pentair's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Pentair Customer Satisfaction Score by Age
Pentair's Customer Satisfaction score was rated 34 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 34% |
Pentair Customer Satisfaction Score by Usage
Pentair's Customer Satisfaction score was rated the highest by customers who have used Pentair's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pentair Customer Satisfaction vs. Competitors
Compared to its competitors, Pentair's Customer Satisfaction score is rated right above Evoqua Water Technologies, and is preceded by IDEX Corp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Atkore International | 85% |
| Ingersoll Rand | 76% |
| IDEX Corp | 67% |
| Pentair | 63% |
| Evoqua Water Technologies | 50% |
| Pump | 0% |
| intelliSAW | 0% |
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Pentair Customer Service
3.4/5
Pentair has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Pentair's Customer Service
Address
5500 Wayzata Boulevard, Suite 800, Minneapolis, MN 55416
Website
http://www.pentair.com
Phone Number
+44 161 703 1885
Quick Insights into Pentair Customer Service
Pentair's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked Pentair Customer Service the Highest
Ranked Pentair Customer Service the Lowest
Pentair Customer Service Score by Gender
Pentair's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Pentair Customer Service Score by Ethnicity
Pentair's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
Pentair Customer Service Score by Age
Pentair's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
56-60 1.8 | 56-60 | 1.8 |
66+ 2.8 | 66+ | 2.8 |
Pentair Customer Service Score by Usage
Pentair's Customer Service score was rated the highest by customers who have used Pentair's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pentair Customer Service vs. Competitors
Compared to its competitors, Pentair's Customer Service score is rated right above Evoqua Water Technologies, and is preceded by IDEX Corp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Atkore International | 4/5 |
| Ingersoll Rand | 3.7/5 |
| IDEX Corp | 3.6/5 |
| Pentair | 3.4/5 |
| Evoqua Water Technologies | 2.7/5 |
| Pump | N/A |
| intelliSAW | N/A |
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Pentair as an Employer
4.1/5
Pentair has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Pentair scored a 5 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Pentair would recommend the brand to a friend. ENPS measures how likely Pentair employees would recommend working at Pentair to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 36% | Promoters |
|---|---|
| 30% | Passive |
| 34% | Detractors |
