-100
NPS
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PeopleFinders
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About PeopleFinders' Brand
Among its major competitors, PeopleFinders is ranked in 4th place for NPS while Hootsuite is 1st, and Spokeo is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
PeopleFinders Ranking
- #4 / 4 of its competitors
PeopleFinders NPS
PeopleFinders's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PeopleFinders's customers would recommend using the product based on a scale of -100 to 100.
PeopleFinders Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PeopleFinders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
How Other Brands Compare
PeopleFinders is ranked #4 for NPS among its competitors. Hootsuite and Spokeo come in first and second, with Whitepages coming in at third.
PeopleFinders |  Hootsuite |  Spokeo |  Whitepages | |
| Global Ranking | #- | #225 | #- | #- |
| NPS | -100 | 24 | -3 | -36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.40B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeopleFinders NPS vs. Competitors
Compared to its competitors, PeopleFinders's NPS is rated right below Whitepages.
| COMPANY | NPS Score | |
|---|---|---|
| Hootsuite | 24 |
 | Radaris | N/A |
| Spokeo | -3 |
| Whitepages | -36 |
| PeopleFinders | -100 |
PeopleFinders Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PeopleFinders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PeopleFinders Customer Loyalty vs. Competitors
Compared to its competitors, PeopleFinders's Customer Loyalty score is rated right above Hootsuite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PeopleFinders | 100% |
| Hootsuite | 76% |
| Whitepages | 63% |
| Spokeo | 56% |
| Radaris | N/A |
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PeopleFinders Product Quality
2.5/5
PeopleFinders has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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PeopleFinders Product Information
PeopleFinders’s product quality score is a 2.5 out of 5 as rated by its users and customers.
PeopleFinders Product Quality vs. Competitors
Compared to its competitors, PeopleFinders's Product Quality score is rated right above Whitepages, and is preceded by Spokeo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hootsuite | 3.9/5 |
| Spokeo | 2.8/5 |
| PeopleFinders | 2.5/5 |
| Whitepages | 2.4/5 |
| Radaris | N/A |
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PeopleFinders Pricing
PeopleFinders ROI & Value For Money
1.5/5
PeopleFinders has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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PeopleFinders Pricing vs. Competitors
Compared to its competitors, PeopleFinders's ROI score is rated right above Radaris, and is preceded by Whitepages.
| COMPANY | Pricing Score | |
|---|---|---|
| Hootsuite | 3.7/5 |
| Spokeo | 3/5 |
| Whitepages | 2.3/5 |
| PeopleFinders | 1.5/5 |
| Radaris | N/A |
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PeopleFinders Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PeopleFinders Customer Satisfaction vs. Competitors
Compared to its competitors, PeopleFinders's Customer Satisfaction score is rated right above Radaris, and is preceded by Whitepages.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hootsuite | 66% |
| Spokeo | 53% |
| Whitepages | 37% |
| PeopleFinders | 0% |
| Radaris | 0% |
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PeopleFinders Customer Service
2/5
PeopleFinders has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About PeopleFinders's Customer Service
Website
http://www.peoplefinders.com/
PeopleFinders Customer Service vs. Competitors
Compared to its competitors, PeopleFinders's Customer Service score is rated right above Radaris, and is preceded by Whitepages.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hootsuite | 3.6/5 |
| Spokeo | 2.9/5 |
| Whitepages | 2.3/5 |
| PeopleFinders | 2/5 |
| Radaris | N/A |
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