47
NPS
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Pepe Jeans
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About Pepe Jeans' Brand
Fashion is defined by its ability to evolve, excite and create trends at breakneck speed. Pepe Jeans remains at the front of the fashion Among its major competitors, Pepe Jeans is ranked in 2nd place for NPS while Espirit Holdings is 1st, and G-Star RAW is 3rd.
Brand at a Glance
95%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
Pepe Jeans Ranking
- #2 / 4 of its competitors
Pepe Jeans NPS
Pepe Jeans's Net Promoter Score (NPS) is a 47 with 63% Promoters, 21% Passives, and 16% Detractors. Net Promoter Score tracks whether Pepe Jeans's customers would recommend using the product based on a scale of -100 to 100.
Pepe Jeans Overall NPS
| 63% | Promoters |
|---|---|
| 21% | Passives |
| 16% | Detractors |
Pepe Jeans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 43 | Sep 2022 | 43 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 55 | Dec 2022 | 55 |
Sep 2023 60 | Sep 2023 | 60 |
Jan 2024 63 | Jan 2024 | 63 |
Oct 2024 67 | Oct 2024 | 67 |
Nov 2024 62 | Nov 2024 | 62 |
Dec 2024 64 | Dec 2024 | 64 |
Feb 2025 67 | Feb 2025 | 67 |
Apr 2025 46 | Apr 2025 | 46 |
Jul 2025 49 | Jul 2025 | 49 |
Sep 2025 48 | Sep 2025 | 48 |
How Other Brands Compare
Pepe Jeans is ranked second for NPS among its competitors. Espirit Holdings and GUESS come in first and third, with Levi Strauss & Co. coming in at #4.
Pepe Jeans |  Levi Strauss & Co. |  GUESS |  Espirit Holdings | |
| Global Ranking | #- | #113 | #365 | #- |
| NPS | 47 | 17 | 25 | 100 |
| Valuation Updated every 24 hours for public companies | - | $1.91B | $1.12B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pepe Jeans NPS by Gender
Male customers rated Pepe Jeans's NPS 16 points higher than Female customers.
Male
50
Pepe Jeans's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
34
Pepe Jeans's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Pepe Jeans NPS by Ethnicity
Pepe Jeans's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Pepe Jeans NPS by Age
Pepe Jeans's NPS was rated 40 points by customers ages 18-25 on Comparably.
Pepe Jeans NPS by Usage
Pepe Jeans's NPS was rated 67 points by customers who have used Pepe Jeans's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Pepe Jeans NPS vs. Competitors
Compared to its competitors, Pepe Jeans's NPS is rated right above G-Star RAW, and is preceded by Espirit Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Espirit Holdings | 100 |
| Pepe Jeans | 47 |
 | G-Star RAW | 35 |
| GUESS | 25 |
| Levi Strauss & Co. | 17 |
Pepe Jeans Customer Reviews
Out of the 3 Pepe Jeans customer reviews 2 were positive and 1 was constructive. Pepe Jeans customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pepe Jeans Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Pepe Jeans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pepe Jeans Customer Loyalty Score by Gender
Pepe Jeans's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Pepe Jeans Customer Loyalty Score by Ethnicity
Pepe Jeans's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pepe Jeans.
100
out of 100
Asian or Pacific Islander
Pepe Jeans Customer Loyalty Score by Age
Pepe Jeans's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Pepe Jeans Customer Loyalty Score by Usage
Pepe Jeans's Customer Loyalty score was rated 100% by customers who have used Pepe Jeans's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pepe Jeans Customer Loyalty vs. Competitors
Compared to its competitors, Pepe Jeans's Customer Loyalty score is rated right above GUESS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pepe Jeans | 95% |
| GUESS | 78% |
| Levi Strauss & Co. | 74% |
| G-Star RAW | 59% |
| Espirit Holdings | 10% |
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Pepe Jeans Product Quality
4.3/5
Pepe Jeans has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Pepe Jeans Product Information
Pepe Jeans’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.pepejeans.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Pepe Jeans Product Quality
Pepe Jeans's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Pepe Jeans Product Quality the Highest
Ranked Pepe Jeans Product Quality the Lowest
Pepe Jeans Product Quality Score by Gender
Male customers rated Pepe Jeans's Product Quality score 0.5 stars higher than Female customers.
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Male
4.5/5
Female
4/5
Pepe Jeans Product Quality Score by Ethnicity
Pepe Jeans's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pepe Jeans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Pepe Jeans Product Quality Score by Age
Pepe Jeans's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Pepe Jeans Product Quality Score by Usage
Pepe Jeans's Product Quality score was rated 4 stars by customers who have used Pepe Jeans's products/services for 2 to 5 Years.
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Pepe Jeans Product Quality vs. Competitors
Compared to its competitors, Pepe Jeans's Product Quality score is rated right above Levi Strauss & Co..
| COMPANY | Product Quality Score | |
|---|---|---|
| Pepe Jeans | 4.3/5 |
| Levi Strauss & Co. | 4.1/5 |
| GUESS | 4/5 |
| G-Star RAW | 3.5/5 |
| Espirit Holdings | 1.5/5 |
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Pepe Jeans Pricing
Pepe Jeans ROI & Value For Money
4/5
Pepe Jeans has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Pepe Jeans ROI
Pepe Jeans's ROI score was rated highest by customers who have used Pepe Jeans's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Pepe Jeans ROI the Highest
Ranked Pepe Jeans ROI the Lowest
Pepe Jeans ROI Score by Gender
Female customers rated Pepe Jeans's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Pepe Jeans ROI Score by Ethnicity
Pepe Jeans's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pepe Jeans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Pepe Jeans ROI Score by Age
Pepe Jeans's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pepe Jeans.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Pepe Jeans ROI Score by Usage
Pepe Jeans's ROI score was rated 4.3 stars by customers who have used Pepe Jeans's products/services for 2 to 5 Years.
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Pepe Jeans Pricing vs. Competitors
Compared to its competitors, Pepe Jeans's ROI score is rated right above Levi Strauss & Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Pepe Jeans | 4/5 |
| Levi Strauss & Co. | 3.9/5 |
| GUESS | 3.8/5 |
| G-Star RAW | 3.5/5 |
| Espirit Holdings | 1.5/5 |
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Pepe Jeans Customer Satisfaction (CSAT)
Pepe Jeans Customer Satisfaction (CSAT) Score
100 / 100
Pepe Jeans has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
39%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pepe Jeans Customer Satisfaction
Pepe Jeans's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Pepe Jeans Customer Satisfaction the Highest
Ranked Pepe Jeans Customer Satisfaction the Lowest
Pepe Jeans Customer Satisfaction Score by Gender
Pepe Jeans's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pepe Jeans Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Pepe Jeans' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pepe Jeans.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Pepe Jeans Customer Satisfaction Score by Age
Pepe Jeans's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pepe Jeans.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Pepe Jeans Customer Satisfaction Score by Usage
Pepe Jeans's Customer Satisfaction score was rated 100 points by customers who have used Pepe Jeans's products/services for 2 to 5 Years.
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Pepe Jeans Customer Satisfaction vs. Competitors
Compared to its competitors, Pepe Jeans's Customer Satisfaction score is rated right above G-Star RAW.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pepe Jeans | 100% |
| G-Star RAW | 77% |
| GUESS | 76% |
| Levi Strauss & Co. | 76% |
| Espirit Holdings | 0% |
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Pepe Jeans Customer Service
4/5
Pepe Jeans has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Pepe Jeans's Customer Service
Website
http://www.pepejeans.com/
Phone Number
34 93 632 75 00
Quick Insights into Pepe Jeans Customer Service
Pepe Jeans's Customer Service score was rated highest by customers who have used Pepe Jeans's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Pepe Jeans Customer Service the Highest
Ranked Pepe Jeans Customer Service the Lowest
Pepe Jeans Customer Service Score by Gender
Female customers rated Pepe Jeans's Customer Service score 0.6 stars higher than Male customers.
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Male
3.7/5
Female
4.3/5
Pepe Jeans Customer Service Score by Ethnicity
Pepe Jeans's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pepe Jeans.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Pepe Jeans Customer Service Score by Age
Pepe Jeans's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pepe Jeans.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Pepe Jeans Customer Service Score by Usage
Pepe Jeans's Customer Service score was rated 4.3 stars by customers who have used Pepe Jeans's products/services for 2 to 5 Years.
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Pepe Jeans Customer Service vs. Competitors
Compared to its competitors, Pepe Jeans's Customer Service score is rated right above GUESS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pepe Jeans | 4/5 |
| GUESS | 3.9/5 |
| Levi Strauss & Co. | 3.8/5 |
| G-Star RAW | 3.6/5 |
| Espirit Holdings | 1.5/5 |
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Pepe Jeans as an Employer
Consumer vs. Employees
Pepe Jeans scored a 47 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pepe Jeans would recommend the brand to a friend. ENPS measures how likely Pepe Jeans employees would recommend working at Pepe Jeans to a friend.
Net Promoter Score
47
NPS Score
| 63% | Promoters |
|---|---|
| 21% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
