49
NPS
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Percona
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About Percona's Brand
The Database Performance Experts - Enterprise-Class Software & Services for MySQL MongoDB & Postgres Among its major competitors, Percona is ranked in 1st place for NPS while MongoDB, Inc. is 2nd, and Pythian is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Percona Ranking
- #1 / 4 of its competitors
Percona NPS
Percona's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Percona's customers would recommend using the product based on a scale of -100 to 100.
Percona Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Percona NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2023 66 | Oct 2023 | 66 |
Mar 2024 80 | Mar 2024 | 80 |
Oct 2024 49 | Oct 2024 | 49 |
How Other Brands Compare
Percona is ranked first for NPS among its competitors. MongoDB, Inc. and Pythian come in second and third, with Oracle coming in at #4.
Percona |  Oracle |  MongoDB, Inc. |  Pythian | |
| Global Ranking | #- | #173 | #538 | #- |
| NPS | 49 | 11 | 40 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $207.07B | $17.76B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Percona NPS vs. Competitors
Compared to its competitors, Percona's NPS is rated right above MongoDB, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Percona | 49 |
| MongoDB, Inc. | 40 |
| Pythian | 20 |
| Oracle | 11 |
 | EnterpriseDB | -100 |
Percona Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Percona users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Percona Customer Loyalty vs. Competitors
Compared to its competitors, Percona's Customer Loyalty score is rated right above Pythian.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Percona | 85% |
| Pythian | 81% |
| MongoDB, Inc. | 79% |
| Oracle | 72% |
| EnterpriseDB | N/A |
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Percona Product Quality
3.3/5
Percona has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Percona Product Information
Percona’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.percona.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Percona Product Quality vs. Competitors
Compared to its competitors, Percona's Product Quality score is rated right above EnterpriseDB, and is preceded by Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| MongoDB, Inc. | 3.9/5 |
| Pythian | 3.8/5 |
| Oracle | 3.7/5 |
| Percona | 3.3/5 |
| EnterpriseDB | 2.5/5 |
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Percona Pricing
Percona ROI & Value For Money
3.7/5
Percona has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Percona Pricing vs. Competitors
Compared to its competitors, Percona's ROI score is rated right above Oracle, and is preceded by Pythian.
| COMPANY | Pricing Score | |
|---|---|---|
| MongoDB, Inc. | 3.9/5 |
| Pythian | 3.7/5 |
| Percona | 3.7/5 |
| Oracle | 3.7/5 |
| EnterpriseDB | N/A |
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Percona Customer Satisfaction (CSAT)
Percona Customer Satisfaction (CSAT) Score
60 / 100
Percona has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Percona Customer Satisfaction vs. Competitors
Compared to its competitors, Percona's Customer Satisfaction score is rated right above EnterpriseDB, and is preceded by Oracle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pythian | 86% |
| MongoDB, Inc. | 75% |
| Oracle | 67% |
| Percona | 60% |
| EnterpriseDB | 0% |
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Percona Customer Service
3.7/5
Percona has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Percona's Customer Service
Address
Durham, NC
Website
http://www.percona.com
Percona Customer Service vs. Competitors
Compared to its competitors, Percona's Customer Service score is rated right above Oracle, and is preceded by Pythian.
| COMPANY | Customer Service Score | |
|---|---|---|
| MongoDB, Inc. | 4.1/5 |
| Pythian | 3.9/5 |
| Percona | 3.7/5 |
| Oracle | 3.6/5 |
| EnterpriseDB | N/A |
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Percona as an Employer
3.4/5
Percona has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Percona scored a 49 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Percona would recommend the brand to a friend. ENPS measures how likely Percona employees would recommend working at Percona to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
